We are a premier Business Process Outsourcing (BPO) service provider, specializing in fulfilling the informational, telemarketing, customer support and back office needs of our clients leveraging our unique " global delivery " model. We provide high quality, cost-effective service to the Publishing, Insurance, Mortgage, Financial, Legal, Communications and Not-for Profit industries. Our clients include a number of small and medium enterprises in US, UK and Canada as well as some Fortune 500 companies

1. OCTAGON TAKING PUBLICATIONS AHEAD OF TIME

5. PRINCIPAL SERVICES OFFERED

6. Typesetting : We perform typesetting in InDesign, Quark, 3B2, FrameMaker and in TeX/LaTeX for books and journals followed by proofreading and QC by highly experienced personnel to ensure that your output is as per specs. e-Book Conversion: Our ebook conversion solutions include cost-effective conversion of content from electronic and paper sources (any format) into eBook - most popular formats, like eReader.com (PML), Mobipocket, Adobe Acrobat eBook Reader, ePub, Microsoft Reader (LIT), ETI (formerly Gemstar) and Print-on-demand (PDF, TIFF, PostScript). Content Management: We can prepare your content for delivery via the Internet and for electronic distribution, by converting it to structured electronic formats like XML, SGML, and HTML. We can convert your paper documents, microfilms or scanned images to full text searchable PDF files. QUALITY DRIVEN PUBLISHING SERVICES

11. SERVICES DEFINED

12. PRODUCTION STAGES We have three stages for book or journal production services as described below; Page Proof/Author Proof — This is the first stage. All the process areas are involved here. The deliverable of this stage is a galley proof of the job. The outputs are delivered to author/client or both as per the client's requirement for checking and marking the required changes. The author queries are also marked in this stage. Revised Pages— This starts from the receipt of proofs with changes/corrections asked by author/client and both. In this stage the inclusion of process areas depend on the kind of changes. There can be multiple round of revise stages. In that case they are called as 1st Revised, 2nd Revised that way. The deliverable of final revised stage are the print ready files to client for final glance and approval. Final Proof — This is the final output to the client. This contains the final Print and Web deliverables. Some of the key deliverables are PDF, XML, Image Files etc. In case the client needs a proof that also included in this pack.

14. WORKFLOW – PAGE PROOF/AUTHOR PROOF RECEIPT OF JOBS AT LOGIN DEPARTMENT PREPARATION OF JOB STUDY REPORT AND ISSUING JOB CARD COPY EDITING ON THE MANUSCRIPT (OFFLINE AS WELL AS ONLINE) KEYING AND XML CODING OF THE TEXTS SCANNING OF THE IMAGES AS PER THE REQUIREMENTS PROCESSING OF ARTWORKS FOR PRINT AS WELL AS WEB PREPARATION OF PAGINATION TEMPLATE FLOWING THE XML CODED TEXTS AND PLACING THE IMAGES IN THE PAGINATION TEMPLATE PROOF READING OF THE GALLEY PRODUCED AFTER PAGINATION GENERATION OF PDF AFTER INCORPORATING THE CORRECTIONS FOR PRINT AS WELL AS WEB CHECKING OF PDF BY QUALITY CONTROL DEPARTMENT AGAINST THE CLIENT’S SPECS SENDING THE GALLEY PROOF OR THE AUTHOR PROOF TO THE CLIENT/AUTHOR/BOTH FOR CORRECTIONS/CHANGES RECEIPT OF AUTHOR CORRECTIONS

15. WORKFLOW – REVISES AND FINAL PROOF RECEIPT OF JOBS AT LOGIN DEPARTMENT WITH CHANGES AND CORRECTIONS MARKED BY AUTHOR ISSUING THE JOB CARD COPY EDITING ON THE CHANGES INCORPORATING THE COPYEDITED CHANGES INCORPORATING THE CHANGES IN IMAGES INCORPORATING THE CORRECTED TEXTS AND IMAGES IN THE PAGINATED PAGES ENSURING THE CORRECTNESS OF CHANGES THROUGH THOROUGH PROOF READING CHECKING OF REVISED PDFS BY QUALITY CONTROL DEPARTMENT SENDING THE REVISED FILES TO CLIENT FOR APPROVAL CLIENT APPROVES PREPARATION OF PRINT-READY PDFS WITH THE PRINTER SPECIFIC REQUIREMENTS PERFORMING THE FINAL QC FOR CONTENTS AS WELL AS TECHNICAL REQUIREMENTS SENDING OF BOTH PRINT AND WEB READY DELIVERABLES TO CLIENT/PRINTER OR BOTH N Y

18. TYPESETTING WORK FLOW Incoming Inspection Creation of Log Files & Batches Media Conversion for Disk Files Single/Double Pass Typing Pagination Proof Reading Quality Control PDF Output Delivery Author Corrections Manuscripts/ Data File Customer Production Process for Books & Journals Job Discussion Specialist Art Works (Graphics) CD-Rom FTP

25. CUSTOMER SUPPORT The client support facilities need to be very strong, empowered by expert professionals in this domain to provide a 24/7/365 support. This supports also need to be provided through different communication medium as per customer requirements e.g. Telephonic calls, E-mailing services, Telephonic/Video Conference etc. There should be a well defined escalation process to client for example as shown below, CEO Above 48 Manager Above 24 below 48 Project Coordinator Up to 24 Reporting to Delay in Hours

29. OCTAGON ADVANTAGE

31. OCTAGON ORGANIZATION STRUCTURE BOARD OF DIRECTORS CEO / PRESIDENT OPERATOR OPS - TEAM LEADERS VICE PRESIDENTS (VP) (Different Departments) ASSOCIATE VICE PRESIDENTS (AVP) (Different Departments) Sr. MANAGERS / MANAGERS (Different Departments) ATL SUPERVISOR EXECUTIVES Sr. EXECUTIVES Asst. MANAGERS - OTHER DEPTS

33. PROJECT MANAGEMENT-FLOW CHART Our services are designed to result in improved quality and service levels. We understand that the pace of business is constantly accelerating and deliver processes and solutions for the digital age and global enterprises.