This document summarizes a presentation about navigating government 2.0 and community engagement. It discusses how governments are evolving to become more open, collaborative and co-productive by utilizing new technologies and tools. It explores how citizen expectations have changed with the rise of the internet and how governments need to adapt to better meet public needs and build trust through open engagement and sharing information and data. The presentation provides examples of how governments can foster collaboration internally and with citizens by encouraging content creation, gathering ideas and feedback openly, and working across boundaries to solve problems.

1. navigating the new socialGov 2.0 and community engagement Patrick McCormick Manager Digital Engagement Department of Justice Community Engagement Melbourne 17 February 2011 Unless indicated otherwise, content in this presentation is licensed:

2. don’t believe the hypehttp://www.youtube.com/watch?v=sIFYPQjYhv8

3. but believe in social disruption

4. navigating the new socialGov 2.0 and community engagement we are here now charting a different course tinkering with new tools toward public purpose

5. Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown 1. we are here now

6. what is this thing, Gov 2.0 ? Gov2.0 web 2.0 government the new economy begins with technology and ends with trust - Alan Webber 1993

7. a working definition of Gov 2.0 Gov 2.0 begins with public purpose and ends with trust and is powered by… citizens, government, technology and PSI on the Internet (what we usually talk about when we talk about Gov 2.0)

8. what does this have to do with us? public sector public policy public goods public services

9. we need to go back to first principles public purpose public sector public policy public goods public services

10. public purpose trust Gov 2.0 is not about technology

11. but Gov 2.0 is powered by technology citizens technology internet government PSI

12. Gov 2.0 begins with public purposeand ends with trust technology citizens public purpose trust internet PSI government

13. the tragedy of the commons the situation in which multiple individuals, acting independently, and solely and rationally consulting their own self-interest, will ultimately deplete a shared limited resource even when it is clear that it is not in anyone's long-term interest for this to happen - Wikipedia Wikipedia

14. the bounty of the digital commons close to zero marginal cost of production close to zero marginal cost of distribution scale not scarcity

15. the bounty of peer to peer production

16. the bounty of self-selection and meritocracy

17. the public sector is evolving read-only rigid, prescriptive, hierarchical 20th century administrative bureaucracy new public management - performance triple bottom line - shareholders and stakeholders co-productive, shared enterprise read-write agile, principled, collaborative

18. citizen expectations are changing 3 types of expectations - Charlie Leadbeater I need – essential services government must provide I want – discretionary services responding to demand I can – option to self select, participate, co-produce why now? Internet 1.0 – low or no cost production and distribution netizens 1.0 – surplus computing and doing capacity web 2.0 - new tools, behaviours, expectations

22. emerging policy platform Victoria parliamentary inquiry into PSI VPS innovation action plan government response on PSI government 2.0 action plan Commonwealth Gov 2.0 Taskforce report APSC online engagement guidelines declaration of open government

23. 2. charting a different course

24. co-production with or without us “information wants to be free” - Stewart Brand at first Hackers' Conference in 1984

25. crowd sourced pattern recognition

26. evidence based policy and targeted services?people are talking in new ways, in new places Alcohol & Street ViolenceSocial Media Analysis Month on Month Trend April 2010

27. what are the costs and gaps of traditional methods? Violent CBD brawl Street violence talk spawned by Williams’ death

28. focus on outcomes over processes ‘the cathedral and the bazaar’ – Eric Raymond new tools demand less structured approach business cases need iterative, adaptive methodologies to respond to unexpected challenges, benefits

29. follow rules of disruptive innovation think big start small fail fast

31. start big

32. fail slowlyValberg Lárusson, Flickr

34. eliminate technical and bureaucratic barriers

36. 5 principles for adoption focus on low-level pain, not high-level possibilities go for incremental gains, not overnight success don't bother nailing down requirements no progress without political juice make sure something happens when nothing happens Scott Ryser RRW: http://www.readwriteweb.com/enterprise/2010/11/5-principles-for-enterprise-adoption.php

37. 3. tinkering with new tools

38. supporting a culture of collaboration internally more than laws courts, consumers, indigenous, racing, gaming, prisons and more over 7,000 staff

39. conversations, questions, problem solving

40. encouraging content creatives

41. seeking and voting onideas openly

42. workingtogether across boundaries

43. CFA, Black Saturday, Flickr 4. toward public purpose

44. shared public purpose outcomes focus - communicate goals shared responsibility, social capital creating co-production opportunities open and transparent - access to PSI

45. establishing trusted, authentic presence on new platforms

46. listening for citizen pain points

47. exceeding expectations by following up

48. building trust through open an exchange

49. seeking citizen input, educating interactively

50. sharing information toreduce costs, build trust and confirm public safety objectives

51. fostering sharedresponsibility through citizen engagement andcontent creation

52. maintaining community engagement to better cope with complex problems Yarra Valley, Black Saturday, Flickr

53. going where people are to build trust and improve access to information 9,300 fans x average 150 friends = 1,209,000 people

54. because peoplewant to help and play a role that government is well placed to facilitate

55. seeking citizen support for emergency volunteersVital. Valued. Victorians.

56. sharing emergency information in timely, convenient way extends frontline response to community

57. mobile apps enable citizens to help themselves and their neighbors

58. geospatial data and location awareness put powerful tools in the hands of citizens

59. community crowd-sourcing with Ushihidi

60. navigating the new socialGov 2.0 and community engagement we are here now charting a different course tinkering with new tools toward public purpose

61. Thanks! Questions? Patrick McCormick pat.mccormick@justice.vic.gov.au @solutist

62. re-using this presentation? the fine print… Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0 Put simply, this means: you are free to share, copy and distribute this work you can remix and adapt this work Under the following conditions you must attribute the work to the author: Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu) you must share alike – so if you alter or build upon this work you have to keep these same conditions Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer