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Smu mba sem 3 om summer 2015 assignments
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SMU MBA SEM 3 OM SUMMER 2015 ASSIGNMENTS
OM0010 OPERATIONS MANAGEMENT
1. Define operations strategy. What are the differences between manufacturing and service
organisationsintermsofoperationsstrategy?
Explain the term “operations strategy”
List and explain differences between manufacturing and service organisations in terms of
operations strategy
2. Explainthecharacteristicsofservices.
List and describe of characteristics of services
3. What isinventorycontrol?Explainthefactorsconsideredininventorycontrol.
Explain the term “inventory control”
List and describe of factors considered in inventory control
4. Explaintheapplicationsofqueuingmodels.
Give the different applications of the queuing models
5. Write shortnotes onMarkovanalysis.
Definition of Markov analysis.
Characteristics of Markov analysis.
Assumptions of Markov analysis
Applications of Markov analysis
6. Describethevarioustypesofdecision-makingmodels.
List the models
Explain the 3 decision making models
OM0011- ENTERPRISES RESOURCE PLANNING
1 a. Explainthe differenttypesofbusinessprocesses.
b. What arethe differentcomponentsofan informationsystem
a. Explaining three types of business processes
b. Explaining at least four key components of information system
2 Write shortnoteson
a. Customerrelationshipmanagement
b. Data warehousing
c. DataMining
d. OLAP
3 Elaboratethedifferentmodulesundermanufacturingandproductionplanning
Explaining ten modules
4 DiscussthevariousterminologiesofERPpurchasesystem
Explaining at least 5 terminologies of ERP purchase system
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5 CRM is a powerful tool used by an organization to acquire new customers and retain the
existingones.ExplainvarioustypesofCRM.
Listing the types of CRM
Explaining the four types of CRM
6 a. ExplainmainapplicationsuiteprovidedbyJD EdwardsWorldSolutionsCompany.
b. ExplainthedifferentmodulesunderMFG/PROapplication
a. Explaining 3 main application suites
b. Explaining 4 modules
OM0012- SUPPLY CHAIN MANAGEMENT
1 Write shortnoteson:
Intermodal transportation
Capacitatedplantlocationmodel
Bulkshipments
Purchasingstrategies
2 Discussthesteps involvedinthemeasurementof supplierperformance.
Listing of the steps involvedin the measurement of supplier performance
Explanation of the steps involved in the measurement of supplier performance
3 Write shortnoteson:
Lead time reduction
Crossdocking
Distributorintegration
e-sourcing
4 What are the issuesfacedin global supplychain?
Explanation of the issues facedin global supply chain
5 What is standardisation?Explainthefourapproachesto standardisation?
A Explanation of standardization
Description of the approaches to standardization
6 Discusstheimpacts ofe-commerceonSCM.
Listing of the impacts of e-commerce on SCM
Explanation of impacts of e-commerce on SCM
OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT
1 Explainthemethodsthat areused byan organisationto improveitsproductivity.
List and describe the 2 methods commonly used by an organisation to improve its productivity
2 Write shortnoteson Lineof Balance(LOB)technique.
Where is LOB used
Definition of LOB
Steps in LOBtechnique
3 Answerthe followingquestions:
a. Explainthe roleofthe governmentindecidingandselectingaplant location.
b. Explaintheprocessofaggregateplanning
a. Describe the role of the government in deciding and selecting a plant location in the backward
regions of India
Elucidate the role of the government in balancing the regional development – with reference to
organisation locating their bases in developed areas
b. Describe the aggregate planning process withthe help of an example
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4 What are the factors an organization considers while selecting material handling
equipment?
List and explain the various factorsan organization considers while selecting material handling
5 Explainthesteps inISO 9000registrationandlist any4 advantagesofISO 9000series.
Explanation of steps
Advantages
6 Write a noteon ValueStreamMapping(VSM).
Explanation of VSM
Advantages of VSM
Steps the organization performs to create VSM
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