1. Page 4 of 4
SONIA MANOJ CHEULWAR Email : soniapampattiwar25@gmail.com
Accenture Services Pvt. Ltd. Phone: +91-7083042844
Experience Summary
Siebel 8 Certified Professional with 9 Years of diverse experience with global technology leaders (IBM,
Cognizant and Accenture) in Siebel development with significant overseas exposure. In depth experience in
implementing Siebel requirements & working with Business Stakeholders, Operational users and design to
implement Business requirements.
Work Experience: Total of 9 years of experience with 7.5 Yearsof relevant experience in Siebel EIM(Expert)
and Configuration,Workflows,Scripting,Designing and 1.5years’ experience in MSCRM (Techno Functional,
Data Migration Lead).I have onsite and clientfacingexperience too
Technology
CRM : Siebel CRM (7.x, 8.x), MicrosoftDynamics CRM
Operating Systems : Windows 98,2000, XP, AIX (Basic Knowledge)
Databases : MS SQL 2000,MS SQL 2005,IBM Db2, Oracle9i (PLSQL)
Functional Knowledge : Telecom, Finance
Qualifications
Degree and Date Institute Specialization Class/Marks
Bachelor of Engineering V.I.T, Pune Electronics
Engineering
FirstClass / 62%
H.S.C - XII Somalwar Nikalas
Junior College
Science Distinction /
83%
S.S.C – X Jupiter High School - Distinction / 80 %
Professional Memberships / Certifications
Professional Society / Certification Member Since / Date Certified
Siebel 8 ConsultantCertified Expert Jan 2009
IBM Certified DatabaseAssociate -DB2 9
Fundamentals
June 2010
AIX 6.1 Basic Operations June 2010
SCJP 1.6 (310-065) March 2011
Accenture Six Sigma Yellow Belt August 2012
Roles and Responsibilities performed:
Business Analyst–
 Surveying of business processes and operations of the customer.
 UnderstandingCustomer requirements.
 Clarification of requirements.
 Development of functional requirements documents.
 Design and documentation of proposed solution.
 Participatein testingand delivery of solution to customer.
 Managingrequirements and change requests;
 Show presentations and demonstrations of solution to the customer.

2. Page 4 of 4
Design –
 Responsiblefor preparingHLDs/LLDs, reviews and sign offs on time as per the defined plan.
 Experience in Siebel Designingfor Order Management and Service Request Modules.
 Participatein design and requirement discussions.
 Review high Level, critical and complex designs.
 Resolved architectural and solution related queries and issues on time.
 Arrange timely delivery of designs.
 Highlightrisks and issues to delivery team on time.
 Monitoringand controllingoverall progressand execution of the design deliverables.
 Responsiblefor Code Review.
 Worked on waterfall as well agilemethodologies.
Configuration Development (Configuration,Scripting,Workflows)–
 Co-ordinate with clientto gather the requirements, creation of High level and detailed design
documents.
 UnderstandingFunctional and Technical Requirement Specification of the customer’s need for the
product.
 Impact analysisof the application under development.
 PreparingFunctional Specifications,User Test Plans and developingapplication as per given
specifications.
 Taken up responsibilities duringall phases likecoding/ unit testing / monitoringand resolving
incomingtickets duringtest phases.
 Code Review and Unit test plans for the requirements and ensured quality deliverables within
timelines.
 Mentoring the team members so they can work efficiently and handlethe issues confidently.
 Worked on configurations,Workflows,eScripting,EAI, DataMap etc
 Arrange and participatein design walk through with solution designers.
 Manage the show and tell with Designers and Test team.
 Share the technical and functional knowledgewith entire team.
Data Migration –
 Review data migration strategy & design document
 Coordinateand participatein requirements workshop related to data migration
 Work closely with business teams for data analysis & cleansingrelated activities
 Validatedata needs in linewith functional specification & work with multiplevendors for data source
identification
 Review trial run and cutover plans to ensure that the runs meet the projectobjectives and bringin
best practices duringtrial runs and actual migration
 Work closely with work stream leads to ensure design defects and CRs arerolled up to Data migration
stream
 Track action items to closurerelated to data migration and review status with relevant stakeholders
Assignments(starting with the latest)
PROJECT 01
Name Vodafone UK - NewCO (Accenture India)
Period 01stMay 2016 – Till Date
Type
Development usingSiebel Configuration,Scripting,Workflows,EAI, Data Migration
using Siebel EIM, OraclePLSQL
Description
Vodafone NewCO is the Siebel based CRM application which provides the
implementation of a common core system process across all accountmanaged
communities.
Role Data Migration lead,Configuration Developer

3. Page 4 of 4
Skillset
Siebel Call Center, Siebel Tools(Configuration,EIM,Workflows,Scripting),Oracle
10, Toad, VSS, Filezilla
PROJECT 02
Name UOB Singapore(Accenture Malaysia - Onsite)
Period 16th Feb 2015 – 15th April 2016
Type Development (Business Analyst, Design,Data Migration,Configuration),L3 Support
Description
UOB is a one of the leadingbanks in Singapore.The project implements/automates
the day to day processes followed by the bank usingSiebel CRM.
Role Data Migration lead,Configuration &Designer, Business Analyst
Skillset
Siebel Financial,Siebel Tools(Configuration,EIM,Workflows,Scripting),Oracle10,
Toad, VSS, Filezilla
PROJECT 03
Name Telekom Malaysia BII5.0 (Accenture Malaysia - Onsite)
Period 15th Nov 2014 - 15th Feb 2015
Type Development (Business Analyst,Design, Data Migration,Configuration)
Description
Design and Development usingSiebel Configuration,Workflows,Taskflows,Scripts,
Migration usingSiebel EIM
Role Data Migration lead,Configuration &Designer
Skillset Siebel eCommunications 8.1, Siebel Tools, OraclePLSQL, Toad, VSS, Filezilla
PROJECT 04
Name Telekom Malaysia GITNMigration(Accenture Malaysia - Onsite)
Period 16th Aug 2014 - 14th Nov 2014
Type Data Migration usingSiebel EIM(Business Analyst,Design,Development)
Description
MigratingAssets and other related entities from external system into Siebel using
Siebel EIM (design and development)
Role Data Migration lead
Skillset Siebel eCommunications 8.1, Siebel Tools, OraclePLSQL, Siebel EIM
PROJECT 05
Name Telekom Malaysia Storm(Accenture Malaysia - Onsite)
Period 10th Sept 2013 - 15th Aug 2014
Type L3 Support Team (Data Migration , Configuration)
Description
Design and Development usingSiebel Configuration,Workflows, Taskflows,Scripts,
Migration usingSiebel EIM and L3 Support
Role Data Migration lead,Configuration &Designer
Skillset Siebel eCommunications 8.1, Siebel Tools, OraclePLSQL, Toad, VSS, Filezilla
PROJECT 06
Name Accenture India – ENEL BAM
Period 20th July 2011 – 15th Sept 2012
Type Maintenance and Support(Data Migration,PL/SQL, Configuration)
Description
The project requires getting requirements/tickets from the clientand develop
OraclePL/SQL or EIM or development of Siebel Business Serviceto fulfil these

4. Page 4 of 4
requirements
Role Team Lead(Team of 5 people)
Skillset Siebel Call Center, Siebel Tools(Siebel 8.1) , OraclePLSQL
PROJECT 07
Name Cognizant Technology Solutions – Local Business Segregation and Lending
Period 01st Dec 2010 – 25th Jun 2011
Type Business Analyst, Design and Development usingSiebel EIM and Configuration
Description This was a data migration projectusingSiebel EIM (Design and Development)
Role Technical Analystand Team Lead
Skillset Siebel Call Center, Siebel Tools(Siebel 8.1) , OraclePLSQL
PROJECT 08
Name IBM India Pvt Ltd - Dataops Change Control
Period 01st Aug 2008 – 25th Nov 2010
Type
Design and Development (L3 Team for data migration issues) usingSiebel
Configuration,EIM
Description
DataOps Change Control facilitates thebusiness in mappingtheir business strategy
in Siebel. It designs the solutions to represent their business model in Siebel and
provides the functional design document to the development team
Role Designer (Functional Consultant)
Skillset
Siebel Call Center, Siebel Tools(Siebel 7.5,Siebel 7.8, Siebel 8.0) , IBM Db2, PLSQL,
MSCRM (Functional,Technical,Data Migration)
PROJECT 09
Name Nihilent Technologies - Demag Cranes, Hinjewadi
Period Mar 2007 – July 2008
Type
Design and Development (Data Migration,Configuration).Performed Business
AnalystRole too.
Description
Global Services OperatingArchitecture (GSOA) is a framework that governs how
Dimension Data, which is a leadingglobal technology company,designs,delivers and
supports its customers.
Role Team Member, Data Migration Lead, , L3 Support
Skillset MSCRM (Functional,Technical,Data Migration),PLSQL
PROJECT 10
Name
Nihilent Technologies - Global Systems Operations Architecture (GSOA) + Data
Archival
Period Apr 2006 – Mar 2007
Type Design and Development usingSiebel Configuration and EIM
Description
Global Services OperatingArchitecture (GSOA) is a framework that governs how
Dimension Data, which is a leadingglobal technology company,designs,delivers and
supports its customers.
Role Team Member, Technical Architectand Lead for Data Archival Project,, L3 Support
Skillset Siebel Call Center and Siebel Tools,OraclePLSQL, Siebel EIM

5. Page 4 of 4
Professional & Academic Achievements:
Created tools usingexcel VBA to help speed up the projectwork as well as to improve the quality of work. The
tools are being used by various teams in IBM and Accenture.
1. Database Schema Comparison: It compares the databaseschema of two Siebel versions (vanillaas
well as customized) and identifies any kind of discrepancies
2. Upgrade Estimation Tool: This tool estimates the work efforts required number of person days) to
upgrade from one Siebel version to another
3. Schedule Variance Tool: This tool takes the startdate of the work and the end date of the work as an
input and compares it with the actually startand end dates and calculates thepercentage variance.
4. Excel to Flat File Converter: This tool takes an excel fileas input, validates thedata in the excel fileas
per the user defined rules and then creates a position based flatfileof the successfully validated data.
5. Reminder Utility:This utility sends automatic reminders to the specified mail ids. The reminders are
sent without user interventions.
6. EIM to Base Table Mapping Tool: Since Siebel 8.X, BI Reports arenot supported and hence identifying
the EIM Mappings for various BaseTableColumns is bitof a challenge.This tool generates the EIM
Table mappings for requested base tablecolumns
7. File Copy Tool: This tools will copy all required filesfromone location to another. The tool is useful
when only few files froma longlistof files is to be identified and copied over.
BE Projectwas short listed for display atIITKanpur as beingone of the best 25 projects of India
Personal Details
Date of Birth 25 – December – 1982
Nationality Indian
PAN Number ANSPP8539J
Gender Female
Marital Status Married
Linguistic Abilities English,Hindi,Marathi
Present Address Flatno 304, BuildingB11,Lake Town, Chaitraban,Bibwewadi,Pune 411037.
Career Profile
Dates Organization Role
Feb 2006 – Feb 2007 NihilentTechnologies PrivateLimited,
Pune
Trainee System Analyst
March 2007 – 25 July 2008 NihilentTechnologies PrivateLimited,
Pune
System Engineer
27th July 2008 – 25th Nov
2010
IBM India PvtLimited, Pune PackageSolution Consultant
01st Dec 2010 – 29th June
2011
Cognizant Technology Solutions,Pune Associate– Consultant
(Acting Lead)
30th June 2011 – 30th June
2013
Accenture, India Senior Software Engineer
(Acting Lead)
01st July 2013 – 30th April
2016
Accenture Malaysia(Onsite) Senior Software Engineer(Acting
Lead)
01st May 2016 – Till Date Accenture, India
(Vodafone NewCO Project)
Application Development Senior
Analyst