1. HUMAN RESOURCE
MANAGEMENT AND
STORE ORGANIZATION
Chapter 8

2. INTRODUCTION
• Concept of supervision of employees
• Exploration of the management functions
• Labor-management legal environment
• Challenges and changes in organization as retailers
prepare for 21st century

3. RETAIL SUPERVISION
• Management skills
• Leadership skills
• Human skills
• Technical skills
• Conceptual skills

4. BASIC MANAGEMENT CONCEPTS
• Division of Labor
• Authority
• Unity of Command
• Span of Control

5. FUNCTIONS OF THE RETAIL
SUPERVISOR
• Staffing
• Determining staff needs
• Compensation and benefits
• Recruiting employees
• Equal opportunity
• Employee diversity
• Selection of employees
• Directing
• Training

6. • Motivation Employees
• The human need approach
• The authority approach
• The financial approach
• Communication
• Forms of communication
• Barriers of communication
• Controlling
• Employee scheduling
• Evaluation of Employees

7. THE LABOR-MANAGEMENT LEGAL
ENVIROMENT
• Job Discrimination
• Civil Rights of Act
• Equal Pay Act
• Age Discrimination in Employment
• Rehabilitation Act Amendments
• Equal Employment Opportunity Act

8. • Management-Labor Relations
• Labor-management Relations Act
• Occupational Safety and Health Act
• Wages and Hours
• Fair Labor Standards Act
• Social Security Act
• Family Maternity Leave Act

9. RETAILING ORGANIZATION
• Levels of Organization
• Parent Corporation
• Subsidiary level
• Product class organization
• Geographic organization

10. Function/Process organization
• Merchandising
• Promotion
• Operations
• Control
• Leased Departments
• Individual Store Level Organizations

11. ORGANIZATIONAL CHALLENGES
• Managing Diversity
• Empowerment
• Focus on core competency
• Heightened Cultural Sensitivity
• The Team Construct
• Rishtsizing the Organization