Customer support services presentation deck- sourcePEP visit: www.sourcePEP.com - Business Acquisition Services - Pre-sales Inquiry Service - Post-sales Inquiry Service - Billing Information Services - Help Desk

1. sourcePEP
Simple Outsourcing Solution for small business

2. Content
• About sourcePEP
• Customer support
• What we do?
• About customer service
• Features
• Support
• Our offers
• sourcePEP and you
• Thank you

3. About sourcePEP
• Located at the hub of Asia’s IT community Pune, India
• We provide outsourcing of processes that are enabled by Information
Technology.
• sourcePEP customers:
• Accelerate their time-to-market
• Increase customer satisfaction
• Enhance supply chain efficiencies
• Reduce operating costs
• Thus improve their overall competitive advantage.

4. Customer Support

5. About customer support:
• Customer service includes all the interaction you have with a customer
while you are conducting the business.
• It is the ability to provide service or product in the way it has been
promised.
• Good customer service rests on 3 P’s
– People
– Process
– Product

6. What we do..?
• Business Acquisition
– Prospecting
– Campaign management
– Lead Generation
• Pre-sales Inquiry Service
– Product/Service enquires
– Dealer locator service
– Order taking

7. • Post-sales Inquiry Service
– Sales processing
– Up-selling and cross-selling
– Documentation queries
– Payment queries
• Billing Information
– Account balance queries
– Payment information
– Personal info update

8. • Customer Relationship
– Helping to navigate website
– Event registration
– Polling and opinion service
• Help Desk
– Troubleshooting
– Complaint registrations
– Feedback collection

9. About customer service
Customer service is all about:
• Providing customers with what they want
• Offering consistent levels of service
• Fulfill all customer needs
• Going out of way to delight your customers
• Trying to exceed and not just meet expectations

10. Features
• We understand the immense importance of good customer service.
• We build a knowledge base of frequently asked questions and answers for
faster resolution.
• We help the customer to have a good experience that exceeds their
expectations.
• Call pick up within 20 seconds
• Queries acknowledged within 4 hours
• 24 hour resolution of queries

11. Support
• We demand good support for services we use, why should our customers
be any different?
• We understand that your business needs can’t always wait for “typical
business” hours.
• Your business is unique, and we are committed to making you uniquely
successful by providing great customer support for 24 by 7.

12. Our Offers
$4.99/hr
Non
Technical
Support
$7.99/hr
Technical
Support
$11.99/hr
Advanced
Tech
Support

13. sourcePEP and You
• In dealing with clients, we believe in being as straightforward and
transparent as possible. We would rather be realistic and loose some
clients, than begin making impractical promises.
• Our "customer driven" approach has provided us with a stable and
sustainable business model. In the end, we believe our honest approach
leads to better business for everyone involved.

14. Thank you!
For more details visit:
http://sourcepep.com/customer-support/