Our Journey Together - Franklin Tan, Senior Manager, Admissions, KK Women's and Children's Hospital

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Our Journey
Together
Towards an Inclusive
Workforce
6 September 2013

KK Women’s & Children’s Hospital
2
• Founded in 1858, 830 beds
• Regional leader in
Obstetrics, Gynaecology,
Paediatrics and Neonatology
• Academic Healthcare
Institution
• Multi-disciplinary approach
to treatment
• Warm and compassionate
healing environment

Admissions Department
3
• Financial Counselling
• Admission Process
• Ward / Bed Assignment
• Bill Payment / Forms
Submission
• General Enquires
• Birth Registration / Baby
Bonus

The Journey So Far…
4
2008
1st Full Time PWD
2009
Open Door Fund
2010
2nd Full Time PWD
2011
Enabling Employers Network
2012
3rd Full Time PWD
EEN Exemplary Employees Award
2013
Job Rotation

What’s In It For You…
27
• Teamwork = Improved Productivity
• Self Respect/Discipline = Quality Work / Reliable Staff
• Facing Adversity = Staff Resilience / Low Turnover
• Improvise / Innovate = Process Improvement
• Compassion = Return Customers

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Our Journey Together - Franklin Tan, Senior Manager, Admissions, KK Women's and Children's Hospital

1. Our Journey Together Towards an Inclusive Workforce 6 September 2013

2. KK Women’s & Children’s Hospital 2 • Founded in 1858, 830 beds • Regional leader in Obstetrics, Gynaecology, Paediatrics and Neonatology • Academic Healthcare Institution • Multi-disciplinary approach to treatment • Warm and compassionate healing environment

3. Admissions Department 3 • Financial Counselling • Admission Process • Ward / Bed Assignment • Bill Payment / Forms Submission • General Enquires • Birth Registration / Baby Bonus

4. The Journey So Far… 4 2008 1st Full Time PWD 2009 Open Door Fund 2010 2nd Full Time PWD 2011 Enabling Employers Network 2012 3rd Full Time PWD EEN Exemplary Employees Award 2013 Job Rotation

10.

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14.

15.

16.

17. Rewards 17

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20.

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27. What’s In It For You… 27 • Teamwork = Improved Productivity • Self Respect/Discipline = Quality Work / Reliable Staff • Facing Adversity = Staff Resilience / Low Turnover • Improvise / Innovate = Process Improvement • Compassion = Return Customers

28.

29. Thank you

Our Journey Together - Franklin Tan, Senior Manager, Admissions, KK Women's and Children's Hospital

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