2. Regulatory Tension: Similar Pattern
1. New platform creates an innovation that breaks old rules
2. New platform ignores those rules until they have grown a
critical mass of users
3. Lawmakers and incumbents respond by trying to shut down
the platform
4. Platforms and their happy users complain with the lawmakers
5. A small amount of data is shared to settle the dispute
6. Repeat
3. How Governments Regulate Platforms
Traditional regulatory model -> the one government uses to
regulate the private sector focuses on up-front permission.
Why? -> When regulations were conceived, policymakers didn’t
have access to computer generated real-time data. The only
feasible approach was to build high barriers to entry.
5. How Platforms Regulate Themselves
Platforms are regulatory engines in their own rights -> This is
based on data-driven accountability.
Example -> Uber drivers can get kicked out of the platform for
poor ratings, very quickly.
7. How Governments Should Regulate Platforms
Regulatory innovation by using data -> Grant platforms the
freedom they grant their users, but also enforce the same data-
driven accountability.
Examples -> Airbnb collects tax for local authorities in
Amsterdam. Google predicts flu outbreaks for the Center for
Disease Control using data collected from searches. Airmap
collects real-time drones information for air safety authorities.
9. New Ways of Trust: Sharing the Data
• Tons of data is generated by our phones, our homes, our
computers, our cars etc.
• Platforms have been mining large sets of data trails users
provide with their digital interactions to generate insights of
business and social importance.
• Governments need data to regulate effectively and ensure
safety, security, health. There are answers inside the data!
• Platforms systematically hand over anonymized (but
audited!) data to governments, who can use it to regulate.
• Platforms build credibility with regulators, ensure compliance
with a set of laws and enact transparency with users.