IT Service Agreement (Glossary Definition) (Slides)

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http://ITServiceContractSecrets.com SUMMARY SLIDES: Take the time to hammer out a clear IT service agreement before committing to a service provider, or you risk being disappointed down the road. Copyright (C) SP Home Run Inc.

Technologie Design

SPHomeRun.com

IT Service
Agreement
(Glossary Definition)
Courtesy of the
Managed Computer Consulting Glossary
http://glossary.sphomerun.com

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

Make Sure that
Your IT Service
Agreement Says,
and Means,

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

Exactly What You
Have Agreed on

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SPHomeRun.com

Fee Structure

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

If the Fee Structure
in Your IT Service
Agreement is in
Any Way Confusing

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SPHomeRun.com

Insist on
Clarification
Before Signing

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SPHomeRun.com

Knowing How
and When You Will
Be Charged May
be the Most
Important Part

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SPHomeRun.com

Services
Rendered

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SPHomeRun.com

Be Aware that if it
Isn’t Listed in the
IT Service
Agreement,

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

Then You Can’t
Count on it
Happening

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SPHomeRun.com

Guarantees

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There Should be
Some Quality
Control Built into
the Contract

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SPHomeRun.com

• How Quickly will
the Company
Respond?

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SPHomeRun.com

• What’s the
Maximum Amount
of Unplanned
Downtime You
Will Experience?

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SPHomeRun.com

Measurable
Guarantees Hold
Service Providers
Accountable for the
Quality of their Work

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

Has Your
Company Had
an Experience

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

Where the
Language in
an IT Service
Agreement
Became Important?

Sponsored by ITServiceContractSecrets.com
SPHomeRun.com

Tell Us
What Happened
in the Comments
Section Below

SPHomeRun.com
Recommended Reading:
IT Service Contract Secrets
for Getting More Repeat Clients and
Recurring Service Revenue

Download this
Free Special Report Now at

ITServiceContractSecrets.com
Copyright © SP Home Run Inc. All worldwide rights reserved.
SP Home Run is a registered trademark of SP Home Run Inc.

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