SRV Monitoring NOC Service presentation showing why Near Shoring is a viable solution to full offshore outsourcing from a cost and quality perspective. We'd love to hear from you if you enjoyed reading this or if you want to comment on it.

1. SRV MONITORING
Budapest, Hungary.
SRV Monitoring Overview

2. SRV MONITORING
SRV Monitoring was founded in 2012 to provide quality Network, Data centre ans
service centric monitoring to Telecom and Broadcast operators & providers,
international companies with multinational WAN networks and DataCenter
operators.
We provide cost effective NOC & Call center solutions to our customers with a
focus on quality customer service, relying on European trained network engineers
with a European mindset to quality of service and communication.
We provide our own suite of software to monitor our customers’ networks and
track all events through ITIL processes and tools. Our customer can log in at any
time and have real-time information on the state of their network.
We provide our customers with a language specific service when another language
besides English is necessary(we offer support in English and German but we can
also provide services to our customers in other European languages such as
French, Dutch or others as needed.)

3. SRV MONITORING
SRV offers full management capabilities for supported technologies
Fault detection (Reactive monitoring)
Fault resolution (troubleshooting)
Performance & Capacity data (Pro-active monitoring)
Network & MSP Workforce Orchestration
Change and Configuration Management of the Network – Change Governance.
KPI measurement and reporting against SLAs
With one common management environment we can:
Monitor network and service status and identify alarms using a single alarm
view
Track all outages for network performance reporting and to identify common
problems across networks
NOC has full management capabilities for supported technologies
Fault detection (Reactive monitoring)
Fault resolution (troubleshooting)
Performance & Capacity data (Pro-active monitoring)
Network & MSP Workforce Orchestration

4. SRV MONITORING
SRV Monitoring provides the following services:
IP Network monitoring (KPI based 24x7 NOC surveillance)
Broadcast Network monitoring (KPI based 24x7 NOC surveillance)
Data Center monitoring (KPI based 24x7 NOC surveillance)
Mobile Network monitoring (KPI based 24x7 NOC surveillance)
Transmission Network monitoring (KPI based 24x7 NOC surveillance)
IP Network support (Troubleshooting and network architecture services)
Data Center support (Application & OS support, DR support)
Transmission Network support (Troubleshooting and NMS support)
Technical Call Center (24x7 language specific call center for existing customers)
Our focus is on delivering quality services, defined by SLAs with our customers and
measured by quantifiable KPIs.
We can offer dedicated, ring-fenced, teams for our customers or as shared
resources for smaller environments.

5. 8:00am-4:30pm10pm-8:30am 4:00pm-10:30pm
Shift Lead
Event Management Event Management Event Management
Service Desk Service DeskService Desk
Shift Lead Shift Lead
Incident Management Incident Management Incident Management
Problem Management
Change ManagementService Asset & Config Management
Technical Support Tasks:
• Network Configuration
• 2nd Level Incident Management
• 2nd Level Problem Management
Technical Support
(IP/Voice/Broadband)
Technical Support
(IP/Voice/Broadband)
Technical Support
(IP/Voice/Broadband)
SLA Management
NOC Shift tasks:
• Service Desk (for CC calls for B2B Customers)
• Event Mgmt (Surveillance/Monitoring)
• Incident Mgmt (Troubleshooting with Focus on up time)
Coordinates Change in the
network and with services
Track all assets in the network
and changes to them
Ensure all contractual SLA’s are
met or exceeded to clients.
Troubleshooting
with focus on Root
Cause Analysis
(RCA) and
permanent fixes
SRV NOC FUNCTIONS

6. SRV MONITORING
Broadcast Specific Management capability
• Satellite uplink and downlink
• Video encoding and decoding
• Multiplexing
• Encryption and Conditional Access management
• Terrestrial connectivity (domestic & international)
• Equipment hosting
• Independent supply of satellite space segment
• Aggregation & switching of Occasional Use
• contribution feeds
• Content management
Anything that is measureable is manageable – from your Editorial offices to remote
outside plant.

7. SRV MONITORING
Why are we offering our support from Budapest, Hungary:
Access to quality support within the same time-zone
European university trained network engineers
Customer service with a European mindset
European language support
Affordable offering to our customers
Flexible services based on our customers’ needs
Operating from within the European Union
We have a tight cooperation with the best technical university in Budapest,
allowing us to recruit the best and brightest and ensuring that their training is
inline with our customers’ needs.

8. CUSTOMER EXPERIENCE MANAGEMENT (CEM)
By identifying how network level
problems actually effect Customers we
can help clients drive better customer
experience. This can be in the form of
better network performance by spending
available investment on items which will
see direct gains (such as capacity for a
congested area) but even learn how to
improve communication with clients
when there is a problem.
Rather than focus on KPI’s or even KQI’s
we’ll look at Customer Experience
Indicators

9. CEM – OUR APPROACH
Using different data sources available we work with clients to provide Real time analysis
and historical reporting using our suite of analytics tools SRV:
• Network Performance Data
• Network Alarms
• CRM and ticketing data
• Social Media Feeds (Twitter/Facebook)
• External Data Sources
• Service Decompositions

10. SRV MONITORING
Q & A
Thank you for your time.