How to Woo Colleagues & Influence IT Powers that Be - Kris Bushover

1. Clever User Tricks
Part Deux
Or… How I Learned to Stop Worrying and Love My Users
Kris Bushover
Spiceworks IT Operations
INTJ

2. User 1

The Malware
Collector
Contracts a drive-
by-download
virus
Complete system wipe
and reinstall
Backups? Ha!
At least smart enough to
not send credit card

3. “How did that get
there? Seriously, I didn't
click on anything! Don't
look at me like that.”

4. User 2

The Spiller
Oops....
Coffee Spills
Soda Spills
Gooey Substance Spills
(come on man....)

5. 
“Well, that's just
great”

“It should not
have been sitting
there”

“Don't look at me
like that!”

6. User 3

The Deleter
Deletes Stuff
Backup first?
No
Hope like hell someone
else made a backup?
Yes

7. Because anything
worth doing is
worth doing
twice.... or
something

8. What do all these users have in
common?

9. Crap....

10. So.... What's the
point?

11. To err is human... to fix is IT
There are two types of users. Those who have made
mistakes, and those who will

12. Endearing yourself to users

Users are fragile beasts and come in many flavors

INTJ, ENTJ, …

Handling the wide variety of personalities can be
almost as important as handling the
switches,routers, and servers

Nobody loves the BOFH

13. Special, IT Celebrity Guest!
Josh Weinberg!!!