Personal Information
Entreprise/Lieu de travail
Seattle, WA United States
Secteur d’activité
Telecom / Mobile
Site Web
www.spoken.com
À propos
Spoken Communications, founded in 2005 and incorporated as Intellisist, Inc., is a leading provider of proprietary speech recognition technologies for call centers and hosted virtual call center systems. Currently supporting over 2,000,000 minutes per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems, Spoken is a proven leader in the call center customer service, sales and support industry.
Mots-clés
call center
contact center
spoken communications
#boost14
big data
customer service
spoken
analytics
cem
speech recognition
mobile
bill meisel
ivr
gold medal
teamwork
rowing
mary whipple
thought leadership
howard lee
modern
technology
trend
real time
agents
performance management
spoken engage
callminer
speech analytics
bigdata
multichannel
avaya
bpo
hyperquality
outsourcers
vendor relations
smart ivr
guthy renker
screen shots
call data
operations
dashboard
acd
customer experience
cloud
hosted
virtualization
virtual
bill price
Tout plus
- Présentations
- Documents
- Infographies