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Improving the Statutory
                                                  Compliance of Physical Assets
                                                       Chad Moffiet and Adrian Kuchta

                                                  Australian Mining Maintenance Conference,
                                                                 Brisbane 2007




© 2007 CCI Pope Asset Management Services Group                                    www.ccipope.com.au/ams
Agenda
       • Introduction to CCI Pope Asset Management Services Group
       • Introduction to Statutory Compliance of Physical Assets
          – What is statutory compliance?
          – Why is it important?
          – How can compliance be improved?
       • Case Study
          – Site Background
          – Project Justification
          – Opportunities
          – Improvement Methodology
          – Learnings
          – Results Achieved
       • Questions

© 2007 CCI Pope Asset Management Services Group                 www.ccipope.com.au/ams
Asset Management Services Group
       • CCI Pope’s Asset Management Services group offer a range of
         services to raise the level of asset management capability of our
         customers
       • These services are designed to ensure statutory compliance and
         deliver improvement in equipment reliability, production performance
         and business processes
       • We are committed to building and maintaining a reputation for
         delivering proven results and superior returns




© 2007 CCI Pope Asset Management Services Group                      www.ccipope.com.au/ams
What is Statutory Compliance?
       “Compliance is an outcome of an organisation meeting its
         obligations.”

               (AS3806-2006 Compliance Programs )




                  What is Statutory Compliance?   What is it Important?   How can it be Improved?

© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Statutory Obligations
       • Government Acts
          – Legal framework. Legislation made by Parliament
       • Regulations
          – A regulation is law.
       • Industry standards
          – Standards incorporated into Acts or Regulations legally binding
       • Codes of Practice
          – Not law but should be followed unless there is better way.
          – Failure to observe an industry code of practice may be used as
            evidence in proceedings for an offence under the Act
       .

                  What is Statutory Compliance?          What is it Important?   How can it be Improved?

© 2007 CCI Pope Asset Management Services Group                                                     www.ccipope.com.au/ams
Statutory Obligations
       •     Examples of Acts
              – Occupational Health and Safety Act 2000 (NSW)
              – Dangerous Goods Act 1975 (NSW)
              – Coal Mining Safety and Health Act 1999 (QLD)

       •     Examples of Regulations
              – Workers Compensation Regulation 2003
              – Coal Mining Health and Safety Regulation, 2001 (QLD)
              – Workers Compensation (General) Regulation 1995

       •     Examples of Standards
              – Pressure Equipment – In service Inspection AS3788 – 2006
              – Pressure Equipment – Hazard Levels AS4343 - 2005
              – Cranes, Hoists and Winches AS 1418.1 & 10-18 - 2005

       .


                  What is Statutory Compliance?          What is it Important?   How can it be Improved?

© 2007 CCI Pope Asset Management Services Group                                                     www.ccipope.com.au/ams
Why is Statutory Compliance so Important?
       •      Failing to meet obligations increases the risk of safety and environmental
              incidents
       •      Companies and their employees are increasingly at risk of prosecution if an
              incident occurs
       •      Principle of proportionality in pursuing prosecution

                       “The approach taken by WorkCover during workplace interaction will be
                       proportionate to… the level of non-compliance with legislative requirements.”
                                                                   (WorkCover Prosecution Guidelines)


                    “On numerous occasions the courts have considered an organisation’s
              commitment to compliance when determining the appropriate penalty for
              contraventions of relevant laws.”
                                                           (AS3806 – Compliance Programs)



                  What is Statutory Compliance?    What is it Important?        How can it be Improved?

© 2007 CCI Pope Asset Management Services Group                                                    www.ccipope.com.au/ams
Non-compliance Penalties
              Maximum penalty NSW OHS Act 2000 number 40:

              ….. the maximum penalties are as follows:

              (a) in the case of a corporation—$1,650,000,
              (b) in the case of an individual—$165,000 or imprisonment for 5
              years, or both.




                  What is Statutory Compliance?   What is it Important?   How can it be Improved?

© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
How Can Compliance be Improved?
       •      AS3806 - 2006 Compliance Programs
               – Commitment
               – Implementation
               – Monitoring & Measuring
               – Continual improvement

       •      AS/NZS ISO9001:2000 Quality Management Systems
               – Understanding & meeting requirements
               – Monitor program performance
               – Implement mechanisms for continual improvement

       •      A holistic systematic approach
               – Strategies
               – Processes
               – Systems
               – People


                  What is Statutory Compliance?   What is it Important?   How can it be Improved?

© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Case Study
       •     Tomago Aluminium Company – Newcastle, NSW
              – One of the largest aluminium smelters in Australasia
              – More than 1000 people
              – Annual revenue of more than $1.1billion
              – 3 potlines
              – 280 pots per potline
              – 215,000 amps in pots
              – Capacity of 520,000 tonnes per annum (as at Dec 2006)
              – Over 2000 items of statutory plant




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Project Justification
       • Newly appointed management had a good understanding of
         statutory requirements and wanted to ensure that all obligations
         were being met
       • TAC approached CCI Pope to develop plan to improve statutory
         compliance on the site




        Background             Justification       Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                               www.ccipope.com.au/ams
Compliance Auditing
       • CCI Pope performed preliminary review of asset compliance
         concentrating on pressure vessels and cranes (highest risk
         categories for the site)
       • Review identified deficiencies in site compliance reporting process
         and identified need for full compliance management systems audit
       • CCI Pope then performed a full compliance management program
         audit in accordance with the guidelines specified in AS3806-2006
         Compliance Programs using a Process Management philosophy
          – Strategies, Processes, Systems and People




        Background             Justification       Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                               www.ccipope.com.au/ams
Strategic Opportunities
       •     Improve and document compliance policy
       •     Improve and document compliance procedures




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Process Opportunities
       •     Improve & define processes
              – Single point of management - Inspection of 15 different asset
                categories being managed by multiple processes
              – Consolidate Plant equipment register accuracy
              – Risk assessment process – Risk based inspection strategies
                e.g. Pressure Vessel Inspection Timeframes
              – Corrective Action management
              – Monitoring of & budgeting for the cost of Compliance
              – Contractor Management – Service Agreements, Inspection &
                Corrective Action reporting



        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Systems Opportunities
       • Multiple, labour intensive management systems
          – 15 different asset categories being managed using multiple
             information systems
               • SAP
               • Microsoft Excel files
               • Microsoft Word files
       • Information difficult to find or collate
       • Report generation labour intensive due to system complexity




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Resource Opportunities
       •     No documented roles, responsibilities or accountabilities regarding
             Statutory obligations
       •     Enhance management awareness of their statutory obligations
       •     Training & understanding – Top down
       •     Multiple people on site shared responsibility for statutory compliance
       •     Improve compliance management budgeting process




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Summary of Opportunities
       •      Opportunities existed to further reduce level of business risk
              associated with non-compliance
       •      Opportunities existed to improve level of communication and
              understanding of risk




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Improvement Methodology
       • Designed upgraded Statutory Compliance management program in
         line with AS3806-2006 Compliance Programs and ISO 9000 Quality
         Management Systems using a Process Management philosophy
       • Implemented outsourced compliance management by providing site
         with a full time Compliance Manager




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Strategic Improvements
       •     Developed and implemented site compliance policy
       •     Improved, documented and implemented site compliance
             procedures
              – For example
                  • Pressure Vessel Plantwide Procedure
                  • Forklift Plantwide Procedure
                  • Inspection & Repair Plant Equipment – Planners
                  • Inspection & Repair Plant Equipment – Plant Services
                  • Inspection & Repair Plant Equipment – Contractors




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Process Improvements
       •     Developed
             and
             implemented
             standardised
             compliance
             process




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Systems Improvements
       • Collated all compliance information into single data source
       • Verified all site compliance related information
          – Registration of equipment
          – Inspection status
          – Repair status
       • Implemented Risk-Based reporting




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Resource Improvements
       • Updated role descriptions to include statutory responsibilities and
         accountabilities
       • Conduct compliance training for all site personnel with compliance-
         related responsibilities or accountabilities beginning with senior
         management
       • Implemented single point responsibility via a single site Compliance
         Manager role
       • Site provided dedicated funding for compliance related activities




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Learnings
       • Site systems do not necessarily meet statutory needs and are often
         difficult to change
       • Senior management support and commitment paramount to the
         success of the overall program
       • Statutory compliance management requires dedicated resources
         outside the influence of production pressures




        Background             Justification      Opportunities   Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                              www.ccipope.com.au/ams
Results Achieved
  Result Area                                          Before                         After

  Personnel Responsible                                 Multiple                          1

  Number of Processes                                   Multiple                          1

  Number of Systems                                     Multiple                          1
  Level of Compliance                               Confidential                     100%
  (verified)                                                             (High to Moderate Risk Assets)




        Background             Justification      Opportunities    Improvements   Learnings     Results
© 2007 CCI Pope Asset Management Services Group                                               www.ccipope.com.au/ams
Customer Feedback




© 2007 CCI Pope Asset Management Services Group                       www.ccipope.com.au/ams
Customer Feedback




© 2007 CCI Pope Asset Management Services Group                       www.ccipope.com.au/ams

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Statutory Compliance (Conference, 2007)

  • 1. Improving the Statutory Compliance of Physical Assets Chad Moffiet and Adrian Kuchta Australian Mining Maintenance Conference, Brisbane 2007 © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 2. Agenda • Introduction to CCI Pope Asset Management Services Group • Introduction to Statutory Compliance of Physical Assets – What is statutory compliance? – Why is it important? – How can compliance be improved? • Case Study – Site Background – Project Justification – Opportunities – Improvement Methodology – Learnings – Results Achieved • Questions © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 3. Asset Management Services Group • CCI Pope’s Asset Management Services group offer a range of services to raise the level of asset management capability of our customers • These services are designed to ensure statutory compliance and deliver improvement in equipment reliability, production performance and business processes • We are committed to building and maintaining a reputation for delivering proven results and superior returns © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 4. What is Statutory Compliance? “Compliance is an outcome of an organisation meeting its obligations.” (AS3806-2006 Compliance Programs ) What is Statutory Compliance? What is it Important? How can it be Improved? © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 5. Statutory Obligations • Government Acts – Legal framework. Legislation made by Parliament • Regulations – A regulation is law. • Industry standards – Standards incorporated into Acts or Regulations legally binding • Codes of Practice – Not law but should be followed unless there is better way. – Failure to observe an industry code of practice may be used as evidence in proceedings for an offence under the Act . What is Statutory Compliance? What is it Important? How can it be Improved? © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 6. Statutory Obligations • Examples of Acts – Occupational Health and Safety Act 2000 (NSW) – Dangerous Goods Act 1975 (NSW) – Coal Mining Safety and Health Act 1999 (QLD) • Examples of Regulations – Workers Compensation Regulation 2003 – Coal Mining Health and Safety Regulation, 2001 (QLD) – Workers Compensation (General) Regulation 1995 • Examples of Standards – Pressure Equipment – In service Inspection AS3788 – 2006 – Pressure Equipment – Hazard Levels AS4343 - 2005 – Cranes, Hoists and Winches AS 1418.1 & 10-18 - 2005 . What is Statutory Compliance? What is it Important? How can it be Improved? © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 7. Why is Statutory Compliance so Important? • Failing to meet obligations increases the risk of safety and environmental incidents • Companies and their employees are increasingly at risk of prosecution if an incident occurs • Principle of proportionality in pursuing prosecution “The approach taken by WorkCover during workplace interaction will be proportionate to… the level of non-compliance with legislative requirements.” (WorkCover Prosecution Guidelines) “On numerous occasions the courts have considered an organisation’s commitment to compliance when determining the appropriate penalty for contraventions of relevant laws.” (AS3806 – Compliance Programs) What is Statutory Compliance? What is it Important? How can it be Improved? © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 8. Non-compliance Penalties Maximum penalty NSW OHS Act 2000 number 40: ….. the maximum penalties are as follows: (a) in the case of a corporation—$1,650,000, (b) in the case of an individual—$165,000 or imprisonment for 5 years, or both. What is Statutory Compliance? What is it Important? How can it be Improved? © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 9. How Can Compliance be Improved? • AS3806 - 2006 Compliance Programs – Commitment – Implementation – Monitoring & Measuring – Continual improvement • AS/NZS ISO9001:2000 Quality Management Systems – Understanding & meeting requirements – Monitor program performance – Implement mechanisms for continual improvement • A holistic systematic approach – Strategies – Processes – Systems – People What is Statutory Compliance? What is it Important? How can it be Improved? © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 10. Case Study • Tomago Aluminium Company – Newcastle, NSW – One of the largest aluminium smelters in Australasia – More than 1000 people – Annual revenue of more than $1.1billion – 3 potlines – 280 pots per potline – 215,000 amps in pots – Capacity of 520,000 tonnes per annum (as at Dec 2006) – Over 2000 items of statutory plant Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 11. Project Justification • Newly appointed management had a good understanding of statutory requirements and wanted to ensure that all obligations were being met • TAC approached CCI Pope to develop plan to improve statutory compliance on the site Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 12. Compliance Auditing • CCI Pope performed preliminary review of asset compliance concentrating on pressure vessels and cranes (highest risk categories for the site) • Review identified deficiencies in site compliance reporting process and identified need for full compliance management systems audit • CCI Pope then performed a full compliance management program audit in accordance with the guidelines specified in AS3806-2006 Compliance Programs using a Process Management philosophy – Strategies, Processes, Systems and People Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 13. Strategic Opportunities • Improve and document compliance policy • Improve and document compliance procedures Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 14. Process Opportunities • Improve & define processes – Single point of management - Inspection of 15 different asset categories being managed by multiple processes – Consolidate Plant equipment register accuracy – Risk assessment process – Risk based inspection strategies e.g. Pressure Vessel Inspection Timeframes – Corrective Action management – Monitoring of & budgeting for the cost of Compliance – Contractor Management – Service Agreements, Inspection & Corrective Action reporting Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 15. Systems Opportunities • Multiple, labour intensive management systems – 15 different asset categories being managed using multiple information systems • SAP • Microsoft Excel files • Microsoft Word files • Information difficult to find or collate • Report generation labour intensive due to system complexity Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 16. Resource Opportunities • No documented roles, responsibilities or accountabilities regarding Statutory obligations • Enhance management awareness of their statutory obligations • Training & understanding – Top down • Multiple people on site shared responsibility for statutory compliance • Improve compliance management budgeting process Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 17. Summary of Opportunities • Opportunities existed to further reduce level of business risk associated with non-compliance • Opportunities existed to improve level of communication and understanding of risk Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 18. Improvement Methodology • Designed upgraded Statutory Compliance management program in line with AS3806-2006 Compliance Programs and ISO 9000 Quality Management Systems using a Process Management philosophy • Implemented outsourced compliance management by providing site with a full time Compliance Manager Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 19. Strategic Improvements • Developed and implemented site compliance policy • Improved, documented and implemented site compliance procedures – For example • Pressure Vessel Plantwide Procedure • Forklift Plantwide Procedure • Inspection & Repair Plant Equipment – Planners • Inspection & Repair Plant Equipment – Plant Services • Inspection & Repair Plant Equipment – Contractors Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 20. Process Improvements • Developed and implemented standardised compliance process Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 21. Systems Improvements • Collated all compliance information into single data source • Verified all site compliance related information – Registration of equipment – Inspection status – Repair status • Implemented Risk-Based reporting Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 22. Resource Improvements • Updated role descriptions to include statutory responsibilities and accountabilities • Conduct compliance training for all site personnel with compliance- related responsibilities or accountabilities beginning with senior management • Implemented single point responsibility via a single site Compliance Manager role • Site provided dedicated funding for compliance related activities Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 23. Learnings • Site systems do not necessarily meet statutory needs and are often difficult to change • Senior management support and commitment paramount to the success of the overall program • Statutory compliance management requires dedicated resources outside the influence of production pressures Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 24. Results Achieved Result Area Before After Personnel Responsible Multiple 1 Number of Processes Multiple 1 Number of Systems Multiple 1 Level of Compliance Confidential 100% (verified) (High to Moderate Risk Assets) Background Justification Opportunities Improvements Learnings Results © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 25. Customer Feedback © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams
  • 26. Customer Feedback © 2007 CCI Pope Asset Management Services Group www.ccipope.com.au/ams