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Systems In Strategy (Ngsb, 2007)
- 1. Systems in Strategy Strategy and Business Process Management Processes Chad Moffiet, NGSB Strategic Management, 2007
- 5. Traditional View of Organisation Summary How does it work? Where did it come from? What is BPM?
- 6. Process Centric View of Organisation Steps performed in pursuit of objective 1 Steps performed in pursuit of objective 2 Steps performed in pursuit of objective 3 Summary How does it work? Where did it come from? What is BPM?
- 7. Where did it come from? Summary How does it work? Where did it come from? What is BPM? Scientific Management Taylor Quality Management & TQM Deming, Juran, Crosby BPR Hammer BPM Spanyi, Towers, Fingar, McGregor and others Six Sigma
- 8. Process Modelling Summary How does it work? (Process modelling) Where did it come from? What is BPM? Current Processes Ideal Process Step 1 Step 2 Step 3 Step 4 Step 5 Customer
- 9. Process Owners and KPIs Summary How does it work? (Process Owners) Where did it come from? What is BPM? Example taken from Coors beer publication
- 10. Available Frameworks Summary How does it work? (Available Frameworks) Where did it come from? What is BPM?
- 11. Available Frameworks Summary How does it work? (Available Frameworks) Where did it come from? What is BPM? APQC http:// www.apqc.org /