Insights from the Media Consumption & Habits of Middle East & North Africa Internet Users Survey conducted by Effective Measure and Spot On Public Relations. Visit our blog: http://www.spotonpr.com Follow us on Twitter: http://twitter.com/spotonpr Join our mailing list: http://conta.cc/cinbiq

1. Media consumption & habits of MENA Internet users Research conducted by Effective Measure in conjunction with Spot On PR July 2010

4. D emographics of respondents

6. Demographics of respondents 20% 15% 10% 5% 18% 53% 11% 5% 4% 3% 3% 1% 1% 2% 1% $2,000 - $5,000 $0 - $2,000 $5,000 - $10,000 $10,000 - $15,000 $15,000 - $25,000 $25,000 - $50,000 $50,000 - $75,000 Source: Effective Measure / Spot On PR $75,000 - $100,000 $100,000 - $200,000 $200,000+ Manager or Senior Official (15%) Professional (33%) Associate Professional & Technical (10%) Administrative & Secretarial (9%) Skilled Trade (1%) Personal Service (1%) Sales & Customer Service (4%) Process Plant & Machine Operative (<1%) Elementary school student (<1%) Full time student (17%) Retired (<1%) Housewife/husband (2%) Unemployed (4%) OCCUPATION GROSS HOUSEHOLD INCOME (US$ /YEAR)

7. Demographics of respondents AGE OF RESPONDENTS GENDER Source: Effective Measure / Spot On PR >60 55-60 51-54 45-50 41-44 35-40 31-34 25-30 21-24 18-20 15-17 0% 5% 10% 15% 20% 25% 13% 16% 21% 21% 8% 10% 5% 4% 1% 0.59% 0.20% Years of age MALE FEMALE 21% 21% 20% 21% 16% 16% 18% 12% 7% 8% 9% 10% 5% 5% 4%

8. Demographics of respondents Home Work Internet café Education institution On the move 1% 5% 14% 77% Source: Effective Measure / Spot On PR 69% of Internet users surveyed have a tertiary education 77% of users access the Internet from their homes No formal education Primary Secondary Tertiary (graduate degree) Tertiary (post graduate degree) Trade/certificate 5% 12% 57% 23% 2% 1% 2% 0% 10% 20% 30% 40% 50% 60% 0% 10% 20% 30% 40% 50% 60%

9. M edia consumption

10. Time spent watching television 15+ hrs <15 hrs <10 hrs <6 hrs <3 hrs 1 hr <30 mins None 6% 8% 23% 38% 13% 3% 2% 8% Daily 4-6 times per week 2-3 times per week Once a week Once a month Less than once a month 71% of MENA Internet users watch television daily 63% watch more than one hour of television per day 71% 10% 11% 4% 1% 4% Source: Effective Measure / Spot On PR TIME SPENT PER DAY 0% 10% 20% 30% 40% 50% 60%

11. Time spent listening to the radio 15+ hrs <15 hrs <10 hrs <6 hrs <3 hrs 1 hr <30 mins None 3% 46% 28% 11% 4% 2% 2% 5% Daily 4-6 times per week 2-3 times per week Once a week Once a month Less than once a month 27% of MENA Internet users listen to the radio daily 52% listen to the radio for at least an hour per day 27% 11% 14% 11% 6% 31% Source: Effective Measure / Spot On PR TIME SPENT PER DAY 0% 10% 20% 30% 40% 50% 60%

12. Time spent reading the newspaper 15+ hrs <15 hrs <10 hrs <6 hrs <3 hrs 1 hr <30 mins None 2% 42% 38% 8% 2% 2% 1% 4% Daily 4-6 times per week 2-3 times per week Once a week Once a month Less than once a month 43% of MENA Internet users read the newspaper daily 80% read the newspaper for an hour or less per day 43% 10% 13% 16% 6% 14% Source: Effective Measure / Spot On PR TIME SPENT PER DAY 0% 10% 20% 30% 40% 50% 60%

13. Time spent reading magazines 15+ hrs <15 hrs <10 hrs <6 hrs <3 hrs 1 hr <30 mins None 3% 55% 28% 6% 2% 1% 1% 4% Daily 4-6 times per week 2-3 times per week Once a week Once a month Less than once a month 29% of MENA Internet users read magazines more than once a week 55% read magazines for less than 30 minutes per day 13% 6% 10% 17% 13% 40% Source: Effective Measure / Spot On PR TIME SPENT PER DAY 0% 10% 20% 30% 40% 50% 60%

14. Time spent on the Internet 15+ hrs <15 hrs <10 hrs <6 hrs <3 hrs 1 hr <30 mins None 1% 4% 12% 33% 24% 11% 4% 12% Daily 4-6 times per week 2-3 times per week Once a week Once a month Less than once a month 88% of MENA Internet users browse the Internet daily 51% spend more than three hours browsing the Internet per day 88% 3% 6% 1% 1% 1% Source: Effective Measure / Spot On PR TIME SPENT PER DAY 0% 10% 20% 30% 40% 50% 60%

15. Time spent using mobile applications Daily 4-6 times per week 2-3 times per week Once a week Once a month Less than once a month 54% of MENA Internet users use mobile apps daily 54% 9% Source: Effective Measure / Spot On PR 4% 18% 7% 8%

16. Audience share of media & Internet by time of day 40% 35% 30% 25% 20% 15% 10% 5% 0% Internet usage remains high all day Radio peaks early morning Newspapers peak during office hours TV peaks late night Magazines peak during office hours 06:00 – 09:00 09:00 – 15:00 18:00 – 20:00 15:00 – 18:00 22:00 – 24:00 20:00 – 22:00 24:00 – 06:00 MAGAZINES TELEVISION INTERNET RADIO NEWSPAPERS Source: Effective Measure / Spot On PR

17. O nline activity

18. Types of online activity most pursued Email Search for information about hobbies Look at news and weather sites Visit social networking site(s) Look at entertainment-based sites Look for educational content Other Use Twitter type sites Play games online Look for info about health and medicine Search for info about products you plan to purchase Look at business related websites Look for a job Visit travel related sites Purchase products or services 0% 25% 50% 75% What type of activities do you do most often do online? Male responses Female responses Source: Effective Measure / Spot On PR

19. Respondents usage of social media platforms 70% 53% 18% 9% 13% 70% 22% 11% 15% Other local site(s) Other international sites None 18% 9% 1% 13% 5% 22% 1% 5% 11% 15% 16% Source: Effective Measure / Spot On PR

20. MENA users’ experiences with social media social contact to catch up with old friends to find new friends keep up to date with latest news able to express opinions safely let others know how you feel grow business network liberation/freedom express personality too time consuming other prefer real life interaction self promotion use it to relax to get a date 0% 10% 20% 30% 40% 50% 60% Top 15 responses of survey Responses to “Please select all the words or statements below you think best describes your experience with social media.” Source: Effective Measure / Spot On PR Male responses Female responses

21. Time spent on social network platforms 0% 10% 20% 30% 40% 2% 31% 28% 20% 9% 6% 3% 2% Time spent updating social network platforms Source: Effective Measure / Spot On PR 15+ hrs <15 hrs <10 hrs <6 hrs <3 hrs 1 hr <30 mins None 79% of MENA Internet users spend up to three hours updating their social networks 06:00 - 09:00 09:00 - 15:00 15:00 - 18:00 18:00 - 20:00 20:00 - 22:00 22:00 - 24:00 24:00 - 06:00 23% 21% 19% 15% 16% 13% 0% 5% 10% 15% 20% 25% 20% What time do users update their social networks?

22. A ttitudes towards brands online

23. Disposition towards Internet marketers 50% 40% 30% 20% 10% 17% 32% 9% Highly Positive Positive Negative 36% Neutral “ PLEASE RATE HOW YOU FEEL TOWARDS COMPANIES AND BRANDS THAT ACTIVELY USE THE INTERNET TO COMMUNICATE THEIR MESSAGE.” 6% Highly Negative Source: Effective Measure / Spot On PR

24. Disposition towards social media marketers 50% 40% 30% 20% 10% 12% 27% 14% Highly Positive Positive Negative 41% Neutral “ PLEASE RATE HOW YOU FEEL TOWARDS COMPANIES AND BRANDS THAT ACTIVELY USE SOCIAL MEDIA TO COMMUNICATE THEIR MESSAGE.” Highly Negative 7% Source: Effective Measure / Spot On PR

25. C redits & copyright