This document discusses user experience (UX) research methods and best practices. It outlines the differences between UX research and market research, describing UX research as focusing on what people do and how they use products through smaller sample sizes. The document then covers various UX research methods like usability testing, prototyping, eye tracking, personas, surveys, interviews and diary studies. It emphasizes the importance of basing personas on direct user research and using them to build consensus and foster empathy throughout the design process. Finally, it provides tips for remote UX research, mobile research, card sorting, recruiting participants and maintaining best practices like checking biases.