This presentation takes you through a conversation, about Conversational UIs, between Oswald (a curious human) and Ralph (an AI bot). Oswald wants to learn about CUIs and Ralph is just person (however artificial) for it.

1. UI The Conversational UI

2. Hey! Let’s see what
Oswald
!
has to learn
about Conversational User Interface
from an AI bot
Ralph
"
#

3. !
What is a Conversational User Interface?
O
Any UI with the capability of chatting with real humans can
be called a Conversational User Interface .
R
The idea here is that instead of communicating with a computer
on its own inhuman terms–by clicking on icons and entering
syntax-specific commands–you interact with it on yours, by just
telling it what to do.

4. What all kinds of CUI’s are there?
O
O
There are two basic types of conversational interfaces.
first,we have voice assistants, which you ‘talk’ to, and
then there are chatbots, which you ‘type’ to.
R
⭐
Can you give me some good examples of
Voice Assistants?

5. On the Voice Assistant front, pretty much every major
tech company has its own, at the moment. Here are
some examples.
R
Apple’s Siri Amazon’s Echo Google’s OK Google

6. Great, can you give me some good examples of Chatbot?
O
Voice Assistants allow you to do things like playing
music, searching Wikipedia, calling someone, set a
timer, and more–with simple voice commands.
R
Chatbot examples:
Facebook’s M, a human-assisted chatbot who lives
within Messenger and can do anything for you from
booking dinner reservations to buying a car.
R
⭐

7. Nice! any other chatbot, that can make our
lives easier.
!
O
Facebook’s M, a human-assisted chatbotR

8. Slack’s Slackbot is another great example: It’s a
chatbot that poses as a real user in any Slack team, and
is used for everything from onboarding new users to
working as a notepad.
Slack’s SlackbotR

9. Why is the rise of CUI’s important?

10. The dream of conversational interfaces is that they will finally
allow humans to talk to computers in a way that puts the onus on
the software, not the user, to figure out how to get things done.
That’s not only the way things should be; it has the potential to
totally change the way we use computers going forward.
R

11. Why are companies betting big on CUI’s?
O
Conversational interfaces have kindled companies’ interest by
presenting an intelligent interface. The intelligence does not result
merely from words being recognized as text transcription, but from
getting a natural-language understanding of intentions behind those
words. The intelligence also combines voice technologies, artificial
intelligence reasoning and contextual awareness.
Conversational UI also works well in devices that do not have screens,
like Amazon Echo.
R
!

12. Benefits for the Users
Benefits for the Businesses
• Lowering the barriers to user onboarding
• Lowering/removing the barriers to user learning/training
• Saving untold hours/money on not having to fiddle with layouts/
decorations
• Users will eagerly embrace personalized services
• Users will appreciate that they finally own their data
• Users will welcome the ease of onboarding
• The benefits of not having to learn any new skills
R

13. 1. Niki.ai — Pay bills, do
recharge, book movie tickets,
cabs, and more
The rise of chabots.
The Best Facebook Messenger Bots You Should Try Immediately.
R
⭐

14. It is Free!
!
R
2. MemeGenerator
Bot — Create a
meme in seconds.
R
O
O
haha take all my money!
oh yeah! right.
!
!

15. Is There A Downside To CUI’s?

16. Is there a downside to CUI’s!
O
Loss of Context because of Bad UX
Unlike GUIs, there is nothing mechanical about the
conversation that occurs during the chat. Whether
we are chatting with other humans or with bots, the
experience is identical. Chat bots lack the resource of
common sense.
R

17. Inability to Handle Crisis Calls
While bots can project the illusion of awareness,
they’re lousy at handling crisis calls. Bots may not
even recognize that the person on the other end is
experiencing serious crisis.
R
R
What are the solutions to these
drawbacks!
Sure let me share.
!
O

18. 1. Making user aware of the possiblities with CUI’s
R

19. 2. Clear Flow for CUI’s
3. User Control
4. Humanize conversation
5. Provide Help And Assistance
R
R
Thanks for the battery
Oswald.
Thanks for sharing these information.
Ralph! O

20. Will Conversational UI Poison Graphical UI To death?

21. 1. Mobile is eating
the world
A staggering, 68% of
email are opened on
mobile devices.
I firmly believe that conversational interface are going to have a
promising future and here are my reasons.
R
⭐

22. 2. Messaging
apps are growing
faster than
anything else.
R

23. 3. Your Audience
has changed
R

24. 4. Engagement
is higher in a
conversation
R

25. R
Thanks for the battery
Oswald.
5. Less clutter,
more appeal
R
Thanks for sharing this information.
Ralph! O