The document discusses key concepts for a business including friendly staff, good customer care, high standards, and customer satisfaction. It suggests defining customer care and standards, and describing how all the concepts relate to ensuring a positive customer experience.

1. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

2. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

3. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

4. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

5. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

6. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

7. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards

8. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards