This PPT is about how technology is used as a form of communication tool not only in our life but also in developing the business and various types of communication tools in this modern technology world.

1. MANAGERIAL
COMMUNICATION
A PRESENTATION ON
technologybasedcommunicationtools

3. COMMUNICATION
• Definition of communication:
• The English word “Communication” has been
derived from the Latin word “Communis” which means to
share information,ideas,f acts or information. Communication
takes place between two or more persons.
 It is an ongoing process
 It is effective if both the sender and receiver are aware of the
goals of communication.
 Communication is incomplete without feedback from the
receiver.

4. TECHNOLOGY BASED COMMUNICATION TOOLS
 Communication
combined with
technology is called as
backbone of social
interactions. Some of the
technology based
communication tools
are:
 Blogs
 Bots
 Chat rooms, Private &
Group messaging
 Discussion Forums
Email
Fax
Gamification
Internet
Intranet/ Social
intranet
Instant
messaging(IM)
New media
Phones
Podcasts
SMS
Social Networking
Tweeting
Video Conferencing

5. Blog:
 Shortcut for the word web log.
 Good way to review a product or service by
the blogger .
 Prepared by professionals and customers &
competitors does not have the access .
 Informal and quick.
 Primary communication channel from sole
proprietorship to large corporations.

6. Bots:
A software that can interact with users
using chat mechanisms.
Very handy when tackling projects and
troubleshooting issues.
Improves customer service.
Customers can get instant replies that
provide resolutions to their issues &
inquiries.

7. Chat rooms, Private & group
messaging:
Forums for specific group of people
to interact and receive notification.
Based on shared topic or
characteristic.
Specially designed for team/group
based information sharing and
messaging.

8. Discussion forums:
Brings together manager and employees
and allows for an open discussion on any
topic.
Facilitates knowledge sharing.
Helps in knowledge dissemination and bring
the workforce together.
Provides information whenever required by
the persons when they need it

9. Email:
Cheapest ways a business can use to
communicate both internally & externally.
Allows the companies to efficiently & effectively
spread information.

10. Fax:
Combination of photocopier and a
phone.
Quickly sends documents that are not
available in digital form.
Substantially cheaper than sending
through standard mail.

11. Gamification
Concept of applying game mechanics and game
design techniques to engage and motivate people
to reach company or business goals.
 Used to motivate better performance, drive
business results and generate a competitive
advantage.

12. Internet
 Enormous communication tool.
 Provides ability for peoples computer to
interface with one another via phone lines.
 Internet applications are wide ranging from
emails to instant messaging.
 Range from static information-giving
websites to dynamic new media websites

13. Intranet/Social intranet:
•Private hub that can be accessed by any
authorized users within a business
organization.
•Mainly used for internal communication and
collaboration.
•Results in more flexible workplace.
•Ensures all employees working towards same
goals.

14. »Instant messaging:
• Commonly used for recreation.
• Widely used within business organisation for
employee-employee/ employee-management
messaging.
• Provides an interface to communicate one-to-
one.

15. New Media:
 Describes social media websites
 Encourages users to put their own
content up.
 Differs from old websites as they
encourage participation from and
interaction with the viewer.

16. Phones:
Uses technology and have
become more portable for the
last 10 yrs.
Changed the way people
communicate by giving them
ability to make calls when they
are on move.

17. •Podcasts:
 generally presented as audio files
available to stream or download.
Earlier used In desktops/laptops &
now it became famous and used in
mobiles.
Business organizations use this to
reach internal workforce.

18. SMS:
Shortened communication
between people and delivered
information far efficiently
than a phone conversation
can.
Since text messages are
limited in length, users often
shorten words and phrases to
meet the character limit.

19. •Social networking:
These are places to do relationship
marketing.
More informal approach.
Gathering friends in these sites.
Example-Facebook & MySpace.

20. Tweeting:
Allows to broadcast very short messages
called tweets to people who have elected to
follow your posts.
Results in awareness of your company in
the marketplace.

21. Video conferencing:
Face-to-face meeting without having to be in
one location.
Effective communication tool as we can use
physical gestures & facial expressions.
If 2 persons have a camera and right software,
they can see and talk to each other on computer.