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Interview Answers & Actions to Use To Get Hired
Job Interview Answers
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... Job interview coming up?
Then PREPARE YOURSELF! ... Job Interviews are tricky. They're going to be asking you for
specific examples. They're going to be asking you for details, including names of people, dates, and
outcomes ...
They'll ask you about lengthy projects you've been involved in — how your role evolved, how
you handled deadlines, how you handled pressures and difficult personalities. They are going to be
testing you. — Are you ready for their tough questions?
• How to "Package & Spin" your work experience so it's the perfect fit for the job.
• Be more likeable and more confident. Easily calm nerves or fear.
• Use professional words and phrases to communicate your value.
• Ask the right questions to show them you're smart and engaged.
• Tell them exactly what they want to hear — so you GET HIRED!
Are You Prepared For Tricky Behavioral Interview Questions Like These?? ...
• Why did you leave your last job?
• Have you ever been fired or forced to resign?
• Why have you had so many jobs in such a short period of time?
• Can you explain this gap in your employment history?
• What do you know about our company?
• Why should we hire YOU? What can you do for us that someone else can not?
• How much $$$ money do you expect if we offer this position to you?
• Have you ever had problems with a supervisor or a coworker? ... Describe the situation.
• Describe a decision you made that was unpopular and how you handled implementing it.
• Give me an example of a problem you faced on the job, and tell me how you solved it.
• Give me an example of an important goal you had to set, and tell me about the steps you took in
your progress toward reaching that goal.
• What's your biggest weakness? Give some examples of areas where you need to improve.
• Share an example of how you've been able to motivate employees or co-workers.
• What was your role in your department's most recent success?
• So ... Tell me about yourself.
• What have you learned from your mistakes?
• Describe a time when you were faced with unreasonable deadlines at work. — What did you do?
What was the outcome?
• How do you deal with competition? Are you a competitive person?
• What are your long-range career objectives, and what steps have you taken toward obtaining
them?
• Describe a situation when working with a team produced more successful results than if you had
completed the project on your own.
• What do you do when people disagree with your ideas?
• Describe a situation where you had to deal with someone who didn't like you as a person.
• Tell me about a time when you had to use your presentation skills to influence someone's
opinion.
• Can you tell me about an important written document you were required to complete?
• What motivates you to go the extra mile on a project or job?
• Describe a situation where you messed up, or your results were not up to your supervisor's
expectations. What action did you take?
• Give me an example of a time when you tried to accomplish something and failed. Were you
discouraged by this? What did you do about it?
• What do you really want to do in life? What do you see yourself doing five years from now?
• What does it mean to be successful? ... Then how successful have you been so far?
• What is the best decision you have ever made?
• What is the most creative thing you have ever done?
• What's the last book you read?
• What are your expectations regarding promotions and salary increases?
• You don't have the right kind of experience.
• You may be overqualified or too experienced for the position.
How would you respond? ...
" ... How To Answer To Any Question They Could Possibly Throw At You — And Do It With A Smile! ..."
SAMPLE ANSWERS:
Each interview question begins with a discussion then come up with your own winning answers —
based on your own personal work experience. See word-for-word example answers for you to choose
from to answer the question.
✔ Give me an example of a problem you faced on the job, and tell me how you solved it.
STRATEGY: This is a problem solving question that tests your critical thinking skills. This is a great
question for showing that you are a creative and capable problem solver. The problem you select to use
as an example should be as similar as possible to a problem that you are likely to face at the job you are
interviewing for.
2
• Here's the proven formula: (read this carefully)
"Sure, at my last job we had a problem where the situation was "X" ... the action I took was "Y" ... and
the positive outcome was "Z" ... I was commended by Susan in Accounting for solving the problem
and cutting costs about 15% for that project. I think that's the type of experience you are looking to
bring to your team ... isn't it?"
• Learn to cite specific numbers that contributed to your achievements.
Create statements like this:
"I think my experience with [Company XYZ] in [cutting costs 30% / saving 20 man-hours of work
per week / increasing revenue by 14% / getting the job done about 50% faster / helping customers
20% more of the time] is the type of experience that will help me succeed in this role. Plus my
strengths in [industry knowledge / time management / teamwork / special skill] make me a strong
candidate." (Don't be bashful — You've gotta say stuff like this!)
... then get them to agree with you:
"You would agree that having this type of experience would probably help me succeed in this position ...
wouldn't you?"
"Would that type of problem-solving experience be relevant to this job?"
Here's a more fully formed example answer to the above question:
"When facing problems on the job I try to take a systematic approach. I think it's important to clarify
the problem first before you start coming up with possible solutions, or wasting other people's time. I
also try to think about the best possible outcome, or what I want the result to be. FOR EXAMPLE,
when I was at Job "X" ... (use one of your best examples that relate) ... and the result was a 15% increase
in cost-savings for that project. What kinds of challenges are you as a manager currently facing in your
department? ... What could the ideal candidate do to help solve this problem in their first couple
months on the job?"
Follow up your answer with a great question about THEIR needs? ... Smart.
"... Go Into Your Next Job Interview With More Optimism, and Better Possibilities! ..."
✔ What did you like best and least about your previous job?
STRATEGY: This question reveals a lot about you. You want to indicate that what you liked best about
your last job are things that will appeal to the Hiring Manager. Show that your last job allowed you to
demonstrate many of the positive and desirable Behavioral Competencies. Give specific examples of
how your last job allowed you to flex your skills and show your maturity. When answering about what
you liked least, keep it short and do not be negative.
"What I liked about my last job was the fact that there was good on the job training. I was able to really
develop my "X" skills, which I know will help me succeed here if I am fortunate enough to be able to
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join your team. What are the qualities and skills of the people who have been most successful at this
company?"
"One thing I liked about my last job was that it allowed me to develop my project management
skills ... FOR EXAMPLE, I was put in charge of a project where I had to earn the "buy-in" of people
from multiple different departments — and I had all the responsibility for getting this project
completed on time but no real authority over my teammates. I was successful because I first created a
project vision statement that the team agreed on. Then day-to-day I made sure that each team member
completed their work on time. I did this in most cases by appealing to my teammates' own self-interests.
FOR EXAMPLE ... "
"What I liked least about my last job was that the management style was pretty hands off, and this was
fine for me because I am self-motivated and work hard to achieve. But the lack of structure
sometimes allowed some of my teammates to slack off from time to time — and I often ended up having
to pick up the extra work. I had to constructively approach my manager and let her know what was
going on WITHOUT creating any friction between me and my co-workers. In the end, it worked out
✔ What have you learned from mistakes you've made on the job?
STRATEGY: Show that you are able to learn from your mistakes, but don't offer up any negative
examples concerning your past performance. Show that you have been successful, but that you have the
maturity it takes to examine your own behavior so that you can learn and grow and be a better employee.
Be brief.
"Good question. Well, I have been successful at every job I have had, but I have had the normal ups
and downs. I'd say that I do actively try to monitor the quality of my work so that I can constantly be
improving myself. FOR EXAMPLE, I have had one or two hiccups with customers where their
satisfaction was not where I thought it was. I learned that I have to really monitor certain difficult
customers closely and "take their temperature" so I can keep their satisfaction level as high as possible.
Have YOU had any customers like that here?"
"... Learn The 'Mind-Set' Of Successful Interviewing"
✔ Describe a situation when working with a team produced more successful results than if you
had completed the project on your own.
STRATEGY: This is a "behavioral interviewing" style of question. The Hiring Manager wants to
learn more about your thought process, and how well you can form examples to answer this teamwork
related question. You will want to show your ability to solicit ideas from others, listen carefully, and
persuade people to your point of view.
"Working with others allows you data-mine other people's skills and experiences, and get perspectives
and ideas that you would not have on your own, AND check the quality of your own work before it
goes out the door. FOR EXAMPLE, at Job "X" I worked with many great people. I was able to "pick
their brains" — so to speak — about the effectiveness of various techniques, and get estimates on how
long it would take to get various things done, etc. — I would not have been able to do my job as
effectively without them."
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"Would that type of experience be relevant to this job? ... Great! ... So when do I start? ..." (don't be
afraid so throw some humor in if it's going well!)
"Well, I have worked both independently and as a member of team, throughout my career. I enjoy both,
and I can do both equally well. I will have to say, though, that working with others has often
produced great results for projects I have worked on — specifically when it comes to brainstorming.
When it's appropriate, I try to get the key stakeholders involved in coming up with new solutions. I did
that a lot at Job 'ABC'. FOR EXAMPLE ... and the OUTCOME was a roughly 30% increase in cost-
savings for the company, and a significant decrease in the time it took to get that process done."
" ... Feel Good Knowing You're Going To Be Able To Easily Communicate The SPECIFICS They Are
Looking For ..."
✔ What was your role in your department's most recent success?
STRATEGY: You'll want to be very specific here, and frame your answer in terms of how you saved
time and money. Use your personal "metrics of success" — these are simple numbers you write down
and remember before the interview; like the hours of time you saved by your smart decisions, and the
dollar amounts of revenue or cost-savings you generated. This is a MUST HAVE for your interview.
Please be prepared with this!
"Well, my role was ongoing and it required a lot of communication and teamwork with my team as well
as the client. I think my role really was to clarify the scope of the project, and then "manage the client's
expectations." We were able to deliver on time, and the client was thrilled! I was able to make sure no
time was wasted on adding unnecessary features. and since we were working on a fixed bid price, we
saved my company time and money. I estimate I contributed to a cost savings of about $20,000 on that
project. My manager and everybody on my team felt great because the project went so smoothly ... Is
that the kind of experience that would help me be successful here?"
"My role in the success of our last big project was contributing to [cutting costs 30% / saving 20 man-
hours of work per week / increasing revenue by 14% / getting the job done about 50% faster /
helping customers 20% more of the time]. I was able to achieve this by using my [industry knowledge
/ time management & planning / teamwork / special skills] ... FOR EXAMPLE ..."
✔ Tell me about a time when you were faced with problems or stresses at work that tested your
coping skills. What did you do?
STRATEGY: Workplace stress is an issue for everyone. Don't pretend that you never get stressed out.
You want to show that you can deal with stress and cope with difficult situations. Show that you are
calm under pressure, and know how to avoid stress in the first place through planning and time
management.
"Well I think it's important to remember that stress effects everyone, and it's inevitable that sometimes
people are going to have bad days. But what I do personally is plan ahead and try to manage my time as
best as possible. If something happens, I try to control my response to a situation. You can't always
control what happens to you, but you CAN control your own response. What I try to do is lengthen the
time between the stressful situation and my response ... Would you say it is a stressful environment
here? ... I see. I'm sure I can handle it. I have been tested like that before ... FOR EXAMPLE ...."
5
"For example, on several occasions I have had to deal with very irate customers who actually yelled at
me. What I did was stay calm and not let them get under my skin. I really tried to listen and decide
exactly what it was that was at the root of their problem. Then I provided solutions that could be
completed within a specific time-frame. I always find it's best to face those types of situations head-on
and be objective about them. I do my best to be professional and not get my emotions involved. Does
that make sense? ... I hope I've answered that question to your satisfaction?"
"... Don't Let Another Day Go By Before You Take Action ... It's Time to Get Ready ... "
If you're a busy person & you need to prepare fast, I urge you to try this Guide. ⇩
✔ Ever feel nervous, awkward, or self-conscious in interviews? Most folks do. You are not alone.
Don't get embarrassed — get prepared!
Stop negative feelings and communicate with warmth and confidence.
When you do a great interview, you get the job offer.
Give yourself the advantage of confidence that comes with knowing you're prepared with perfect
answers for ANY type of question about your qualifications or work experience. You'll come off as
"poised" and professional. It's time to get ready!
Listen…intently; Listen…intently; AND THINK as you Listen… Prepare your response or
question before the interviewer finishes speaking.
Build and re-enforce your attitude of confidently EXPECTING to succeed. Visualize yourself
warmly received & smoothly breezing thru the interview.
If you are serious about getting the job you want, then you owe it to yourself to brush up on your
interview skills before you walk in that door … Easily handle any uncomfortable questions and present
yourself as a solid candidate who should be hired.
Think about all the work you've already put in to get to the interview stage. You don't want to
waste that. It's time to give yourself the extra edge so you get the job offer!
Ask the interviewer if they would agree with me about XYZ, and use the phrase that pays: 'Did I
answer that question sufficiently for you?' If Yes, they were buying in to everything and it get you to
the next step to the interview.
Ask for the job once you have deftly conquered all questions. At the end of your interview you should
always ask for the job.
How to ask for the job:
"Jim, just before we wrap up here, I want to ask you to put your faith in me and give me the job. I will
reward you by doing my absolute best to do quality work and make our department shine."
6
"Margaret, I really appreciate you taking the time to speak with me about the position of "X" here at
Company "Y". What you had to say about project "Z" makes it sound even more exciting! I am
extremely interested in the position and I feel that my background in "A" and my three years experience
in "B" really makes me a strong candidate. I would like to follow up with you next week to see where
you are in the hiring process. Can I give you a ring? If you need anything from me in the mean time —
like work samples, references, etc. — then by all means give me a call or shoot me an email. Lastly, I
would like to say that I really want the job, and I hope you will offer it to me. Thank you for your
time today! I look forward to hearing from you by Wednesday of next week."
"Jim, we seem to be in agreement that I have the qualifications, skills, and experience it will take to
succeed here? Great! ... If you make the decision to hire me, would it be reasonable to expect a formal
offer letter by Thursday of next week? I want to ask you to put your faith in me and give me the job."
You've got to ask for the job if you want to get it!
Here Are Some Questions For YOU To Use On The Interviewer! ...
STRATEGY: Remember that every time a Hiring Manager asks you a question you have earned the
right to ask a question of your own! ... Questions are a great follow up to a winning answer. Probe for
the things that the Interviewer wants to hear. Try some "tie down" questions that get the Interviewer to
agree with you. Be sure you have LISTENED before asking your question. Here are some samples:
• "What are the day-to-day expectations and responsibilities of the person hired into this
position ... and what would make that person a 'superstar'?"
• "What does your boss expect of you and your team in terms of performance? ... And how could I
help you meet those goals?"
• "What's the one thing I could do on the job that would benefit you the most?"
• "At this point, do you have any doubts about my ability to succeed in the role?"
• "You do think that my experience with that type of situation would be relevant to my work here,
don't you?"
• "I think that's the kind of experience you are looking to bring to your team?"
Can you see how you using these types of questions will impress them, persuade them,
and help get you hired?
==============================================================
✔ How to Tell if Someone is Lying to You
• His timing of emotional gestures may seem disjointed. Expressions such as happiness or surprise
may be only shown around the mouth, instead of the whole face. Watch for him turning his body
away from you, or placing items like a stapler or glass of water in front of himself.
• If someone says straight away that he absolutely won't budge, it probably means that HE CAN
BE SWAYED. He needs to object completely because he knows he'll cave in if you pressure
him.
• Remember that in TRUTHFUL statements a fast "yes or no" is followed QUICKLY by a more
detailed explanation. A lying person may pause because he needs time to think up an
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explanation. He may stall by asking you to repeat the question or by answering your question
with a question.
✔ Seven Mental Exercises to Sharpen your Persuasive Mind, Calm your Nerves, and Focus
Power:
Here are some types:
• Solar Plexus Exercise to Focus Power.
• Breathing Exercise for Confident Interviewing Success.
• Forgiveness Exercise for Money Magnetism.
• Self-Image Exercise: Dress for Success without Spending an Arm and a Leg.
• Self-Definition Exercise: Write your own book, or others will write it for you.
✔ Essential Patterns of Behavior for Success:
• Ccultivate a ROCK-SOLID VISION of what you want to achieve.
• Create an action plan of bite-sized daily and weekly tasks.
• Eend procrastination and motivate yourself to work hard.
8

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Interview answers & actions to get hired

  • 1. Interview Answers & Actions to Use To Get Hired Job Interview Answers Brought to you in partnership with: ... Job interview coming up? Then PREPARE YOURSELF! ... Job Interviews are tricky. They're going to be asking you for specific examples. They're going to be asking you for details, including names of people, dates, and outcomes ... They'll ask you about lengthy projects you've been involved in — how your role evolved, how you handled deadlines, how you handled pressures and difficult personalities. They are going to be testing you. — Are you ready for their tough questions? • How to "Package & Spin" your work experience so it's the perfect fit for the job. • Be more likeable and more confident. Easily calm nerves or fear. • Use professional words and phrases to communicate your value. • Ask the right questions to show them you're smart and engaged. • Tell them exactly what they want to hear — so you GET HIRED! Are You Prepared For Tricky Behavioral Interview Questions Like These?? ... • Why did you leave your last job? • Have you ever been fired or forced to resign? • Why have you had so many jobs in such a short period of time? • Can you explain this gap in your employment history? • What do you know about our company? • Why should we hire YOU? What can you do for us that someone else can not? • How much $$$ money do you expect if we offer this position to you? • Have you ever had problems with a supervisor or a coworker? ... Describe the situation. • Describe a decision you made that was unpopular and how you handled implementing it. • Give me an example of a problem you faced on the job, and tell me how you solved it. • Give me an example of an important goal you had to set, and tell me about the steps you took in your progress toward reaching that goal. • What's your biggest weakness? Give some examples of areas where you need to improve. • Share an example of how you've been able to motivate employees or co-workers. • What was your role in your department's most recent success?
  • 2. • So ... Tell me about yourself. • What have you learned from your mistakes? • Describe a time when you were faced with unreasonable deadlines at work. — What did you do? What was the outcome? • How do you deal with competition? Are you a competitive person? • What are your long-range career objectives, and what steps have you taken toward obtaining them? • Describe a situation when working with a team produced more successful results than if you had completed the project on your own. • What do you do when people disagree with your ideas? • Describe a situation where you had to deal with someone who didn't like you as a person. • Tell me about a time when you had to use your presentation skills to influence someone's opinion. • Can you tell me about an important written document you were required to complete? • What motivates you to go the extra mile on a project or job? • Describe a situation where you messed up, or your results were not up to your supervisor's expectations. What action did you take? • Give me an example of a time when you tried to accomplish something and failed. Were you discouraged by this? What did you do about it? • What do you really want to do in life? What do you see yourself doing five years from now? • What does it mean to be successful? ... Then how successful have you been so far? • What is the best decision you have ever made? • What is the most creative thing you have ever done? • What's the last book you read? • What are your expectations regarding promotions and salary increases? • You don't have the right kind of experience. • You may be overqualified or too experienced for the position. How would you respond? ... " ... How To Answer To Any Question They Could Possibly Throw At You — And Do It With A Smile! ..." SAMPLE ANSWERS: Each interview question begins with a discussion then come up with your own winning answers — based on your own personal work experience. See word-for-word example answers for you to choose from to answer the question. ✔ Give me an example of a problem you faced on the job, and tell me how you solved it. STRATEGY: This is a problem solving question that tests your critical thinking skills. This is a great question for showing that you are a creative and capable problem solver. The problem you select to use as an example should be as similar as possible to a problem that you are likely to face at the job you are interviewing for. 2
  • 3. • Here's the proven formula: (read this carefully) "Sure, at my last job we had a problem where the situation was "X" ... the action I took was "Y" ... and the positive outcome was "Z" ... I was commended by Susan in Accounting for solving the problem and cutting costs about 15% for that project. I think that's the type of experience you are looking to bring to your team ... isn't it?" • Learn to cite specific numbers that contributed to your achievements. Create statements like this: "I think my experience with [Company XYZ] in [cutting costs 30% / saving 20 man-hours of work per week / increasing revenue by 14% / getting the job done about 50% faster / helping customers 20% more of the time] is the type of experience that will help me succeed in this role. Plus my strengths in [industry knowledge / time management / teamwork / special skill] make me a strong candidate." (Don't be bashful — You've gotta say stuff like this!) ... then get them to agree with you: "You would agree that having this type of experience would probably help me succeed in this position ... wouldn't you?" "Would that type of problem-solving experience be relevant to this job?" Here's a more fully formed example answer to the above question: "When facing problems on the job I try to take a systematic approach. I think it's important to clarify the problem first before you start coming up with possible solutions, or wasting other people's time. I also try to think about the best possible outcome, or what I want the result to be. FOR EXAMPLE, when I was at Job "X" ... (use one of your best examples that relate) ... and the result was a 15% increase in cost-savings for that project. What kinds of challenges are you as a manager currently facing in your department? ... What could the ideal candidate do to help solve this problem in their first couple months on the job?" Follow up your answer with a great question about THEIR needs? ... Smart. "... Go Into Your Next Job Interview With More Optimism, and Better Possibilities! ..." ✔ What did you like best and least about your previous job? STRATEGY: This question reveals a lot about you. You want to indicate that what you liked best about your last job are things that will appeal to the Hiring Manager. Show that your last job allowed you to demonstrate many of the positive and desirable Behavioral Competencies. Give specific examples of how your last job allowed you to flex your skills and show your maturity. When answering about what you liked least, keep it short and do not be negative. "What I liked about my last job was the fact that there was good on the job training. I was able to really develop my "X" skills, which I know will help me succeed here if I am fortunate enough to be able to 3
  • 4. join your team. What are the qualities and skills of the people who have been most successful at this company?" "One thing I liked about my last job was that it allowed me to develop my project management skills ... FOR EXAMPLE, I was put in charge of a project where I had to earn the "buy-in" of people from multiple different departments — and I had all the responsibility for getting this project completed on time but no real authority over my teammates. I was successful because I first created a project vision statement that the team agreed on. Then day-to-day I made sure that each team member completed their work on time. I did this in most cases by appealing to my teammates' own self-interests. FOR EXAMPLE ... " "What I liked least about my last job was that the management style was pretty hands off, and this was fine for me because I am self-motivated and work hard to achieve. But the lack of structure sometimes allowed some of my teammates to slack off from time to time — and I often ended up having to pick up the extra work. I had to constructively approach my manager and let her know what was going on WITHOUT creating any friction between me and my co-workers. In the end, it worked out ✔ What have you learned from mistakes you've made on the job? STRATEGY: Show that you are able to learn from your mistakes, but don't offer up any negative examples concerning your past performance. Show that you have been successful, but that you have the maturity it takes to examine your own behavior so that you can learn and grow and be a better employee. Be brief. "Good question. Well, I have been successful at every job I have had, but I have had the normal ups and downs. I'd say that I do actively try to monitor the quality of my work so that I can constantly be improving myself. FOR EXAMPLE, I have had one or two hiccups with customers where their satisfaction was not where I thought it was. I learned that I have to really monitor certain difficult customers closely and "take their temperature" so I can keep their satisfaction level as high as possible. Have YOU had any customers like that here?" "... Learn The 'Mind-Set' Of Successful Interviewing" ✔ Describe a situation when working with a team produced more successful results than if you had completed the project on your own. STRATEGY: This is a "behavioral interviewing" style of question. The Hiring Manager wants to learn more about your thought process, and how well you can form examples to answer this teamwork related question. You will want to show your ability to solicit ideas from others, listen carefully, and persuade people to your point of view. "Working with others allows you data-mine other people's skills and experiences, and get perspectives and ideas that you would not have on your own, AND check the quality of your own work before it goes out the door. FOR EXAMPLE, at Job "X" I worked with many great people. I was able to "pick their brains" — so to speak — about the effectiveness of various techniques, and get estimates on how long it would take to get various things done, etc. — I would not have been able to do my job as effectively without them." 4
  • 5. "Would that type of experience be relevant to this job? ... Great! ... So when do I start? ..." (don't be afraid so throw some humor in if it's going well!) "Well, I have worked both independently and as a member of team, throughout my career. I enjoy both, and I can do both equally well. I will have to say, though, that working with others has often produced great results for projects I have worked on — specifically when it comes to brainstorming. When it's appropriate, I try to get the key stakeholders involved in coming up with new solutions. I did that a lot at Job 'ABC'. FOR EXAMPLE ... and the OUTCOME was a roughly 30% increase in cost- savings for the company, and a significant decrease in the time it took to get that process done." " ... Feel Good Knowing You're Going To Be Able To Easily Communicate The SPECIFICS They Are Looking For ..." ✔ What was your role in your department's most recent success? STRATEGY: You'll want to be very specific here, and frame your answer in terms of how you saved time and money. Use your personal "metrics of success" — these are simple numbers you write down and remember before the interview; like the hours of time you saved by your smart decisions, and the dollar amounts of revenue or cost-savings you generated. This is a MUST HAVE for your interview. Please be prepared with this! "Well, my role was ongoing and it required a lot of communication and teamwork with my team as well as the client. I think my role really was to clarify the scope of the project, and then "manage the client's expectations." We were able to deliver on time, and the client was thrilled! I was able to make sure no time was wasted on adding unnecessary features. and since we were working on a fixed bid price, we saved my company time and money. I estimate I contributed to a cost savings of about $20,000 on that project. My manager and everybody on my team felt great because the project went so smoothly ... Is that the kind of experience that would help me be successful here?" "My role in the success of our last big project was contributing to [cutting costs 30% / saving 20 man- hours of work per week / increasing revenue by 14% / getting the job done about 50% faster / helping customers 20% more of the time]. I was able to achieve this by using my [industry knowledge / time management & planning / teamwork / special skills] ... FOR EXAMPLE ..." ✔ Tell me about a time when you were faced with problems or stresses at work that tested your coping skills. What did you do? STRATEGY: Workplace stress is an issue for everyone. Don't pretend that you never get stressed out. You want to show that you can deal with stress and cope with difficult situations. Show that you are calm under pressure, and know how to avoid stress in the first place through planning and time management. "Well I think it's important to remember that stress effects everyone, and it's inevitable that sometimes people are going to have bad days. But what I do personally is plan ahead and try to manage my time as best as possible. If something happens, I try to control my response to a situation. You can't always control what happens to you, but you CAN control your own response. What I try to do is lengthen the time between the stressful situation and my response ... Would you say it is a stressful environment here? ... I see. I'm sure I can handle it. I have been tested like that before ... FOR EXAMPLE ...." 5
  • 6. "For example, on several occasions I have had to deal with very irate customers who actually yelled at me. What I did was stay calm and not let them get under my skin. I really tried to listen and decide exactly what it was that was at the root of their problem. Then I provided solutions that could be completed within a specific time-frame. I always find it's best to face those types of situations head-on and be objective about them. I do my best to be professional and not get my emotions involved. Does that make sense? ... I hope I've answered that question to your satisfaction?" "... Don't Let Another Day Go By Before You Take Action ... It's Time to Get Ready ... " If you're a busy person & you need to prepare fast, I urge you to try this Guide. ⇩ ✔ Ever feel nervous, awkward, or self-conscious in interviews? Most folks do. You are not alone. Don't get embarrassed — get prepared! Stop negative feelings and communicate with warmth and confidence. When you do a great interview, you get the job offer. Give yourself the advantage of confidence that comes with knowing you're prepared with perfect answers for ANY type of question about your qualifications or work experience. You'll come off as "poised" and professional. It's time to get ready! Listen…intently; Listen…intently; AND THINK as you Listen… Prepare your response or question before the interviewer finishes speaking. Build and re-enforce your attitude of confidently EXPECTING to succeed. Visualize yourself warmly received & smoothly breezing thru the interview. If you are serious about getting the job you want, then you owe it to yourself to brush up on your interview skills before you walk in that door … Easily handle any uncomfortable questions and present yourself as a solid candidate who should be hired. Think about all the work you've already put in to get to the interview stage. You don't want to waste that. It's time to give yourself the extra edge so you get the job offer! Ask the interviewer if they would agree with me about XYZ, and use the phrase that pays: 'Did I answer that question sufficiently for you?' If Yes, they were buying in to everything and it get you to the next step to the interview. Ask for the job once you have deftly conquered all questions. At the end of your interview you should always ask for the job. How to ask for the job: "Jim, just before we wrap up here, I want to ask you to put your faith in me and give me the job. I will reward you by doing my absolute best to do quality work and make our department shine." 6
  • 7. "Margaret, I really appreciate you taking the time to speak with me about the position of "X" here at Company "Y". What you had to say about project "Z" makes it sound even more exciting! I am extremely interested in the position and I feel that my background in "A" and my three years experience in "B" really makes me a strong candidate. I would like to follow up with you next week to see where you are in the hiring process. Can I give you a ring? If you need anything from me in the mean time — like work samples, references, etc. — then by all means give me a call or shoot me an email. Lastly, I would like to say that I really want the job, and I hope you will offer it to me. Thank you for your time today! I look forward to hearing from you by Wednesday of next week." "Jim, we seem to be in agreement that I have the qualifications, skills, and experience it will take to succeed here? Great! ... If you make the decision to hire me, would it be reasonable to expect a formal offer letter by Thursday of next week? I want to ask you to put your faith in me and give me the job." You've got to ask for the job if you want to get it! Here Are Some Questions For YOU To Use On The Interviewer! ... STRATEGY: Remember that every time a Hiring Manager asks you a question you have earned the right to ask a question of your own! ... Questions are a great follow up to a winning answer. Probe for the things that the Interviewer wants to hear. Try some "tie down" questions that get the Interviewer to agree with you. Be sure you have LISTENED before asking your question. Here are some samples: • "What are the day-to-day expectations and responsibilities of the person hired into this position ... and what would make that person a 'superstar'?" • "What does your boss expect of you and your team in terms of performance? ... And how could I help you meet those goals?" • "What's the one thing I could do on the job that would benefit you the most?" • "At this point, do you have any doubts about my ability to succeed in the role?" • "You do think that my experience with that type of situation would be relevant to my work here, don't you?" • "I think that's the kind of experience you are looking to bring to your team?" Can you see how you using these types of questions will impress them, persuade them, and help get you hired? ============================================================== ✔ How to Tell if Someone is Lying to You • His timing of emotional gestures may seem disjointed. Expressions such as happiness or surprise may be only shown around the mouth, instead of the whole face. Watch for him turning his body away from you, or placing items like a stapler or glass of water in front of himself. • If someone says straight away that he absolutely won't budge, it probably means that HE CAN BE SWAYED. He needs to object completely because he knows he'll cave in if you pressure him. • Remember that in TRUTHFUL statements a fast "yes or no" is followed QUICKLY by a more detailed explanation. A lying person may pause because he needs time to think up an 7
  • 8. explanation. He may stall by asking you to repeat the question or by answering your question with a question. ✔ Seven Mental Exercises to Sharpen your Persuasive Mind, Calm your Nerves, and Focus Power: Here are some types: • Solar Plexus Exercise to Focus Power. • Breathing Exercise for Confident Interviewing Success. • Forgiveness Exercise for Money Magnetism. • Self-Image Exercise: Dress for Success without Spending an Arm and a Leg. • Self-Definition Exercise: Write your own book, or others will write it for you. ✔ Essential Patterns of Behavior for Success: • Ccultivate a ROCK-SOLID VISION of what you want to achieve. • Create an action plan of bite-sized daily and weekly tasks. • Eend procrastination and motivate yourself to work hard. 8