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Power Of Questions

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Power Of Questions

  1. 1. Power of Questions - You will get answers to the questions that you ask
  2. 2. • Why should we ask questions? • Why people are hesitant to ask? • Underused Management Tool • Building a Questioning Culture • Ask Questions in a Right Way • Questions we should as ourselves • Questions Leaders should ask themselves • Methods of Questioning 2 Agenda
  3. 3. • Most of the times we live with Assumptions/Cognitive Biases • You won’t get answers unless you ask • Story of a cat & some rituals • Superstitious beliefs ( blind beliefs): • Cat brings bad luck in India, but it’s a pet in other countries. • If a person sneezes when starting anything, will invite bad luck • People don't shave, get a haircut or cut their nails on Tuesday or Saturday believing that it will invite bad luck • Widows are considered inauspicious in many parts of India 3 Assumptions, Blind Beliefs etc.
  4. 4. Count the dots 4
  5. 5. • You will get answers to the questions that you ask • Removes assumptions • Stimulates thinking - Inspire Creativity & Innovation • Get answers & solutions • Engage and Influence ( Develop Others) • Eg: How can we reduce the response times • Puts us in control • Reframes the problem. • Can get to the heart of the real issue. • Improve decision-making • Buying a car • Place 100 different types orders for testing • Might prevent a production outage 5 Why should we ask questions?
  6. 6. • We take people for granted • Family Members • Team Members • Helps to improve a relationship • Self retrospection • Be a better YOU • Motivate Ourselves The Future belongs to the CURIOUS. The ones who are not afraid to TRY it. Explore it. QUESTION it. 6 Why should we ask questions? (Continued…)
  7. 7. • Just for the sake of asking • To dominate other people • Eliminate the dominance from your questions. • To prove your skills • To look great among others • To trouble other person • Add Humility but not Humiliation to your questions. 7 Why we shouldn’t ask questions?
  8. 8. • Thinking that it’s a Dumb question • Fear of looking incompetent • Worried about their communication skills • Afraid of lead/manager. • Thinking that I am not supposed to ask questions • Social Restrictions, Cultural differences • Attitude: • I know everything. • I am better than you. Why should I ask you  • If I start asking questions, you will be HERO & I will be ZERO  • Ego  8 Why majority people don’t ask Questions?
  9. 9. • Fear of an unwanted answers • We are too often in a rush • Lack of skills in asking questions • Corporate culture can discourage questions • Inability to see others’ perspectives • Our desire to protect ourselves • Leaders protect their credibility; followers protect themselves by not challenging the leader • Leading with questions requires a change of mindset (“resist the impulse to provide solutions”) 9 Underused Management Tool
  10. 10. • Story of “White Dots on Road” • “White dots” are the things we do because we have always, done them that way and never questioned why. • They may have been done to cover up a mistake or perhaps there was once a valid reason • Organizations/Teams /People that continue to do things the way they have always been done become irrelevant and less effective • In Business or War stagnation means Death • Example: • Smith Corona, a company that made typewriters before it went out of business during the personal computer revolution • Instead of asking how to build a better typewriter, they should have asked, “what is the nature of our business,” and “how do we best position ourselves for the future?” • Answering Right Questions will achieve Long Term Success So, create an environment where people feel free to ask RIGHT questions 10 Need of Building a Questioning Culture
  11. 11. • Don’t tell, Do Ask: • If people are always told what to do & how to do, they become reluctant to ask questions. • They become less efficient without they realizing it. • So don’t do spoon feeding • Develop the skills to ask questions in a positive manner. • Emphasize questions, not answers. • Willing to admit when you don’t know. • Don’t punish the people who ask hard questions. • Make sure everyone should be able to freely ask a question. • Get inspiration from Kids  • Never Settle till you are convinced A questioning culture is determined by the types of questions the leaders ask and by the freedom with which their subordinates ask questions of their leaders 11 How to Build a Questioning Culture
  12. 12. • Culture of telling instead of asking • Collection of YES Men • Rumors • Psychological safety is required for people. • Leaders should play active role • People’s Expertise • Experts don’t ask questions, they will answer - Myth • The more people are considered experts, the less likely they want to appear as if they are not • Pressure to know all answers • Status or Role 12 Challenges in Building a Questioning Culture
  13. 13. • Treat questions as an opportunity to learn & grow instead of treating them as challenge to your authority. • Set the example by asking thought-provoking questions and encourage the same. • People are open to those who are open to them. • Use appropriate body language & tone • Listen carefully & show genuine interest. • Admit if you don’t know the answer, never lie. • Strictly avoid Judging questions & Disempowering questions. • People asking probing, thought-provoking questions shouldn’t be seen as threats 13 Leadership Role…
  14. 14. • Closed Ended: • Might be answered with Yes or No • Very limited possible answers • Open Ended: • Allow someone to give a free-form answer. • Gives you more information • Make best use of them in One-on-One meetings so that people will open up. Examples: • Are you happy with the work? • Can you please explain me what you like and what you don’t like • How is your weekend • What did you do on weekend? • Can we meet deadlines? • What can stop us in meeting deadlines and how can we over come? 14 Types of Questions
  15. 15. A good question might give you bad results if you ask in a wrong way • How many times do you miss dead lines? • What help you need from me, so that as a team we meet our deadline? • I want you to do this?/You should do this. • What do you think we should do? • Can I do it better • How can I do it better? • Do what you do even better; Do more of what you do. 15 Asking a Right Question Ask in a right way
  16. 16. • Why are you always failing in subjects and others are passing • What kind of help I can give to my son so that he will get better grades? • Why are you always angry on me? • Did I hurt you? I am sorry • I hope everything is going well in the team? • What do you think we can improve in the team? How can I help you? • Why I am always a failure? • What is that I can learn from this, so that I wont do the same mistake? 16 Ask in a right way …
  17. 17. • Am I interested in myself and organization’s growth? • Am I having fun at work? • Am I creating a healthy atmosphere? • Some one is wrong isn’t an excuse for us to be wrong • Am I taking new initiatives? • Am I completing tasks on time? • Am I adding value to myself? • How to raise the bar when people are settling up for mediocre performance? • Am I living to my fullest potential? • Am I utilizing my TODAY? 17 Questions we should ask ourselves
  18. 18. • Am I providing a healthy, competitive, growth to my team? • Am I genuinely interested in people? • Good Reason • Real Reason • Am I listening properly Or Am I in a hurry to tell others what I want to tell? • Am I adding value to the team? • Am I lifting the team Or the Team is lifting me? • Am I approachable to team members? • Not enough to tell that my door Is always open. • Am I inspiring people? • Do I have proper vision? • Do I know the Positives & Negatives of the team? • Am I passionate? • Leader’s Passion is Contagious 18 Questions Leaders should ask themselves
  19. 19. 1. 5 Why’s 2. Fishbone / Ishikawa diagrams 3. Guessing One Factor at a Time 4. SCAMPER method 5. Socratic Method 6. CATWOE Analysis 19 Methods of Questioning
  20. 20. • 5 Whys – Root cause analysis and problem solving • Repetitive question asking technique • Don’t fix the symptom instead fix the root cause. • It will help you to go to the heart of the problem and fix it. • Steps: • Write down the problem clearly • Ask why the problem occurred? • If you don’t get thorough answer, ask “Why” again. • Repeat it until you get the Root Cause of the problem. • Some times you might need to ask “Why” for more/less than 5 times  20 5 Whys
  21. 21. Book: Good Leaders ask Great Questions – John Maxwell 21 References & Credits
  22. 22. Questions? 22
  23. 23. Thank you  23

Notes de l'éditeur

  • Ask audience to count the number of red dots
    Once they tell the numbers remove the image and ask them to tell number of blue dots.
    This is to provide a context to tell them that when you are questioned your entire focus is on only that question, not anything else. So correct questions will lead to correct answers.
  • Pressure to provide fast answers
    In many org cultures, it’s seen as the leaders job to answer questions, not ask them – credibility is at stake
    [Leading with questions requires a change of mindset (“resist the impulse to provide solutions”)
    and then a cultural turn-around (to change the expectations of followers)]
    Tendency to ask ineffective questions
    Can anyone give us an example of a bad question? (“Whose idea was that?”)
    Fear of an unwanted answer
    Once you start asking questions, you are in a conversation! If you’re not ready to listen, you’re not going to ask the question.
    Social restrictions on question-asking
    In some settings, questions can be considered rude or insubordinate, or put people on the spot
    Inability to see others’ perspectives
    Don’t see what there is to ask!
    Add a point – how we do it in academia
    Ask fascinating questions, over and over again, and never move on to actually acting on the answers.
    Our desire to protect ourselves
    Leaders protect their credibility; followers protect themselves by not challenging the leader
    We are too often in a rush
    Lack of skills in asking questions
    [We are out of practice and have never been provided with training.]
    Corporate culture can discourage questions
    questioning authority or the status quo is often taboo
    common to welcome good news and question bad news