1. Dr Samir Sawli
ssawli@sidra.org

3. • Process
•1.Resources
Staff Communication
Management Is Key
Staff Satisfaction
Prevent Errors
Management
Contuity of care
Efficiency
• Outcomes • Achieve
the Balance

4. 1. Resources
Automated non Bias
Schedule
Satisfaction Ability to swap and
request time off
Workaholic
Overwork contribute to
sentimental events
Under work Unfair distribution
of Overtime

5.  Provides automated 4-6 weeks schedule
applying organizational policies
 Provides electronic tracking of staff trends
 Enforces organizational policies example no
day shift after night shift
 Provides the tools to offer fair distribution of
overtime and rotation of shifts
 Provides seamless tools to enhance staff
satisfaction upon requesting time off, swap
or floating

6. •Resources • 2. Process
Staff Communication
Management Is Key
Prevent Errors Staff Satisfaction
Contuitey of Management
care Efficiency
• Outcomes • Achieve
the Balance

7. 2.Process Communication
gap
Most sentimental Break In
errors are due to Communication
Failure to deliver
Ineffective
the right message
routing of
to the right care
messages
provider
Break in care Poor tracking
of staff
consistency

8. •Route the
Prevent
message to the
Errors
right person
• Staff to Staff
Scheduling and Enhance Communication
Communication Communication
• Patient to Staff
Tools
Communication
Track • Message sending
Commun and receiving
ication • Accountability

9.  An infra structure to interface communication
and messaging tools like Vocera/Conexall
 Routing of alarms and patient call to the
assigned staff avoiding overhead paging and
noise
 Routing of staff to staff communication like text
paging
 Call upon resources in case of emergency or code
 Call upon messengers to collect samples or bring
cross matched blood units
 Email and dashboard staff announcements and
alerts
 Overtime signup for nursing staff

10. •Resources • Process
Staff Communication
Management Is Key
Prevent Errors Staff Satisfaction
Contuitey of Management
care Efficiency
• 3.Outcomes • Achieve
the Balance

11. . 3. Outcomes Prevent
Errors
Are we
Tracking of
Maintaining
continuity of care staff
Work
Who is working
more than safe
Schedule
Trends
Manage
Staff time
under/overstaffi
ng
management

12. Tracking • Who is on-duty
•Route the
Scheduling
System+ Routing staff/patient
Time and
Attendance call/requests
•Enforce Policies
Trends •Track trends
across units

13.  Continuity of care through assigning the
same nurse to the same patient when
applicable
 Management of staff check-in and out in real
time alerts
 Monitor adequacy of unit coverage
highlighting under/over staffing
 Routing staff and patient messaging to
enhance communication
Patient Assigned Fulfill
call Nurse request

14. • 1. Check staff Attendance
Call Unit • 2. Identify no show
• 3. Start calling possible replacement
Find
Replacement
• 4. Check overtime rules (sickness, long hours)
• 5. Create shift
Adjust
Schedule
• 6. Assign staff code

15. System
Confirm
Receive alert suggests
replacement
replacement

16. • Process
•Resources
Staff Communication
Management Is Key
Prevent Errors Staff Satisfaction
Contuitey of Management
care Efficiency
• Outcomes • Achieve
the
Balance

17. . Achieve the Balance
To satisfy accreditation standards
• Report on adequate/inadequate
coverage
Use patient acuity module to avoid under/over
staff
• Adequate Staffing based on Acuity
Avoid overtime to keep management happy
• Track Demand and Supply

18.  Paperless
 Automated schedule
 Flexible swap and rescheduling option for staff
 Driven by patient acuity and workload
 Has Time and Attendance component
 Interface able with Clinical Information System
and Enterprise Resource Management ERP system
and LMS
 Can be linked to messaging systems such as
Vocera, conexall, email and sms
 Supports handheld devices

19. Define your requirements
 (Research, consultant, workflows)
 Scan the market
 KLAS RESEARCH REPORT
 Issue RFI
 See on-line demo
 Refine requirements
 Issue RFP
 Conduct demonstration
 Ensure technical operability and adequate local
support and training

20.  Gather empowered implementation team
 Consult experienced experts
 Work with the vendor
 Plan deliverables and tie to contract
 Track milestones
 Automate current processes after improving them
 Test, unit, volume, integration, load
 Share outcomes and issues with stakeholders
 Provide training 3 months prior to go live
 Ensure at the point of care support and not behind
command centers
 Log issues, communicate resolution