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S E R G E Y S U N D U K O V S K I Y P H . D .
Product Marketing
1
Introduction
2
Background
3
Agenda
 PPC Funnel
 A/B Testing
 Types of Tests
 Test Chaining
 Usability Testing
 Usability Tools
 Case Study
4
Product Marketing
Lie vs. Marketing
5
Marketing Mix
 Do You Have a Right Marketing Mix?
 Right Product (start with small number of features)
 Right Price (start with one price point)
 Right Place (start concentrated)
 Right Promotion (do not make it too nuanced)
7
Types of Media
8
Media Mix
 Not All Media Created Equal
 Paid (start with one type)
 Earned (start building fan base)
 Owned (maximize the opportunity)
 Think of Overall Cost Reduction
 Think of Small Steps
 Tracer Bullets Before Cannonballs
9
Owned Media
It Is Kind of Free. Do Not Ignore It.
10
Marketing Channels
Digital vs. Traditional Marketing
11
Channel Mix
 Traditional Marketing
 TV
 Radio
 Print
 Digital Marketing
 Email
 Search
 Display
 Social
12
Consumer Funnel
13
Marketing Terms
14
PPC Funnel
 Offer Velocity
 Offer Consistency
 Offer Redemption
15
Offer Psychology
It's an exercise in psychology, so to speak.
16
Offer Velocity
CTR Depends on Offer “Energy”
17
Offer Velocity
18
Offer Velocity (cont.)
19
Offer Velocity (cont.)
20
ValuableQualitative
QuantitativeQuant./Qual.
Offer Velocity (cont.)
21
Offer Consistency
She Looked Different on Match.com
22
Offer Consistency (cont.)
23
Offer Consistency (cont.)
24
Offer Consistency (cont.)
25
Offer Redemption
Clear Path to Action
26
Offer Redemption (cont.)
27
Offer Redemption (cont.)
28
Problem 1: Multi-column layout
Problem 2: No headline synchronization
Problem 3: Unclear call to action
Problem 4: Convoluted eye path
Offer Redemption (cont.)
29
Solution 1: Single column flow
Solution 2: Headline synchronization
Solution 3: Distinctive call to action
Solution 4: Clear eye path
Offer Redemption (cont.)
30
Putting It Together
31
Putting It Together (cont.)
32
Putting It Together (cont.)
33
Putting It Together (cont.)
34
Putting It Together (cont.)
35
Putting It Together (cont.)
36
Putting It Together (cont.)
37
Key Takeaways
 Specific and focused ad claims
 Qualitative language and quantitative claims
 Action centric, value expressive offer
 Offer energy carry over
 Landing pages offer continuity and consistency
 Headline visit purpose reflection
 Eye path leading to distinctive call to action
 Single column flow
38
Early Testing
It Can Get Complicated
39
Alpha (Are You Interested)
Happy Path
40
Alpha Testing
 What Do We Want to Know?
 Can You Complete a Happy Paths?
 Are You Confused?
 Are You Excited?
 Are You Bored?
41
Private Beta (What Will You Do)
We Are Watching You
42
Private Beta
 We Are Watching You
 Hover Areas
 Attention Areas
 Click Areas
 Used Featured
 We Are Measuring You
 Visit Duration
 Hover Time
 Return Frequency
43
Beta vs. MVP
44
Public Beta (Charge Them Phase)
Free Trial What Is It For?
45
Public Beta
 What Kind of Customer Are You Going To Be?
 Active
 Passive
 Hibernating
 Advanced
 Intermediate
 Novice
46
Product Testing
47
Product Testing
 Inflection Points
 Sign Ups
 Sign Ins
 Feature Usability
 Hibernation
 Churn
48
Decision Making
HIPPO/Highest Paid Person’s Opinion
49
Experimentation Testing
ABT – Always Be Testing
50
Testing History
Aliens Did Not Build Pyramids
51
Testing Testing Tested
A/B Multifactorial Split Testing
Very Different
52
A/B Singlevariate Split Testing
Slightly Different
53
Multivariate Testing
That’s a Lot of Combinations
54
Design of Experiements
55
Google Website
Optimizer
Omniture Test & Target
Reduction Algorithms
Level and Factors
56
Problem of Choice
Choose Your Poison
57
Experiment Chaining
58
Usability Testing
What vs. Why
59
Hotspotting
60
Usability Testing
Eye Tracking
61
What Are They Measuring?
 Attention
 Emotion
 Task Completion Time
 Hovering
 Clicks
 Hotspotting
 Path
62
Crowdsourcing
Rise of the Crowds
63
Mechanical Turk
Microtasking Crowdsourcing Platform
64
Usability Study Setup
65
Usability Study Setup (cont.)
66
Usability Study Targeting
68
Usability Study Micro-Tasking
69
Usability Study Results
70
Was not sure
what to do
Usability Study Results
72
Feedback
It Is All About Uncensored Feedback
73
Usability Study Feedback
74
Usability Study Setup
75
Usability Study Setup (cont.)
76
Usability Study User Targeting
77
Usability Study Micro-Tasking
78
Usability Study Recording
79
Usability Study Survey
80
Usability Testing Tools
81

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MVP Testing and Product Marketing (case study)