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Unproductive data analysis_v7.pptx
- 1. Call Chat eMail Social Volume Distribution Dashboard - Unproductive Case .0% .0% Queries Complaints Data Analysis ,0 , Overall Volume Queries Complaints Main Reason Query - Call disconnected and connectivity failure Complaint - No consumer response with details unavailable Query Source Distribution .0% .% 0.% 0.0% Complaint Source Distribution Call Chat eMail Social 0.% 0.% .% .% , = 00% = 00%
- 2. Total Unproductive data (00%) Queries Complaints Calls Live Chat eMail Social Media Social Media Calls Live Chat eMail Unproductive Volume Distribution - Queries & Complaints
- 3. Queries Call Disconnected Consumer not responding Technical/connectivity Query Prank /Kid Caller Top Reasons May June July Total 0 Top Reasons Issue Type(s) Recommendation Advisors working from home should have a better connectivity Reasons for Unproductive Queries Aug 0
- 4. Complaints Complaint details not received Complaint withdrawn Prank /Kid Caller Top Reasons June July Aug 0 Total - Reasons Issue Type(s) Recommendation Reasons for Unproductive Complaints With most complaints as “Pending Consumer” (#), it should be a mandate that all required fields of complaints should be properly filled. May 0
Notes de l'éditeur
- Queries: Live chat – May’0 (), June’0 (0), July’0 () and August’0 () Email – May’0 (), June’0(), July’0 () and August’0 () Social Media – May’0 (0), June’0(0), July’0 () and August’0 () Complaints: Email - May’0 (0), June’0(), July’0 () and August’0 () Social Media - May’0 (), June’0 (), July’0 (0) and August’0 () Live Chat – May’0 (0), June’0(0), July’0 (0) and August’0 ()
- Call disconnected during conversation majorly because of no sound/Low audibility - Call Disconnected by Consumer – May ( ), June (), July () and August () Calls Disconnected by Advisor - May(0), June ( ), July ( ) and August () No Consumer Response on . Live chat/follow up calls No Response on Live Chat from Consumer’s end - May (), June (00 ), July () and August () Numbers not reachable - May (00 ), June ( ), July (0 ) and August ()
- Consumers not responding to follow up calls/emails/posts – May(), June ( ) , July ( ) and August() Consumers not willing to share details including address, batch code – June() and July() in total Consumer Not willing for any action on complaint – May(), June (), July() and August(0)