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Case Study<br />Analyzing Employee Satisfaction<br />Case Study<br />

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A good company aims to keep its employees happy because happy people are more productive people.<br />But…<br />How Do You Know if People are Happy in their Jobs?How do you know whether the employees are spending their time on value-added activities?<br />

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Case Study<br />A recent data analysis inside a company indicated that the employees in a certain job category were leaving the company at twice the rate as the company average.<br />

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Possible Reasons<br />The Boss<br />The Pay<br />….<br />How to Find Out what is really happening?<br />

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Conduct a Survey<br />

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What is a Survey?<br />Survey refers to a quantitative research; a method used to collect in a systematic way, information from a sample of individuals.<br />Quantitative Research<br />

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What is a Survey?<br />A survey may focus on different topics such as preferences (e.g., for doing a specific task), behavior (e.g., time management), or factual information (e.g., job category), depending on its purpose.<br />

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Survey Structure<br />A survey consists of a number of questions that the respondent has to answer in a set format.<br />It may contain open-ended questions, closed-ended questions, or both.<br />

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Closed-Ended Questions<br />Closed-Ended Questions are a form of questions that can be answered using preset choices.<br />Response Scales:<br />Dichotomous<br />Nominal<br />Ordinal – Likert Scale<br />

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Dichotomous Scale<br />Yes/No<br />Male/Female<br />

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Nominal Scale<br />Education<br /><ul><li>Graduate or Higher

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Diploma or College

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High School or Less</li></ul>Department<br /><ul><li>Sales

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Operations

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Engineering

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HR

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Marketing

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Accounting</li></li></ul><li>Ordinal (Likert) Scale<br />A psychometric scale commonly used in questionnaires, and is the most widely scale used in survey research.<br />

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Examples of Likert Scale<br />Currently, how satisfied are you with your job overall? (Job Satisfaction)<br />Currently, how committed are you to your organization? (Organizational Commitment)<br />1<br />2<br />3<br />5<br />4<br />1<br />2<br />3<br />5<br />4<br />Very<br />Dissatisfied<br />Dissatisfied<br />I am not sure<br />Very<br />Satisfied<br />Satisfied<br />Not at All<br />To a Very Little Extent<br />To Some Extent<br />To a Very Great Extent<br />To a Great Extent<br />

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Examples of Likert Scale<br />

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Open-Ended Questions<br />Ask the question and let the respondent (employee) give you their answer.<br />Examples:<br />What is the best thing about working at …?<br />What is the worst thing about working for …?<br />If you could do one thing to make … more effective overall, what would it be?<br />

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Continuous Scale<br />Continuous scale measures continuous variables and is used to answer an open-ended question.<br />A continuous variable is one for which a subject or observation takes a value from an interval of real numbers (e.g., age, height, income).<br />

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Back to our Case Study<br />A survey was developed to request the opinions of nearly 2,000 employees that hold this job title.<br />

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Survey Contents<br />A long list of the tasks that were involved in performing the job,<br />a data field to enter the number of hours spent on each activity per week, and<br />a field from 1 to 5 ranking the importance of each activity for the business.<br />

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Survey Process<br />

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Survey Results<br />

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Survey Conclusion<br />Employees are spending a great deal of time on some activities although these activities are of little value to the company.<br />

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Decisions<br />These activities should be put on a list for possible elimination, automation or process improvement to reduce the time spent on them.<br />A prioritized list can now be provided to a team of improvement experts (employees).<br />

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What did they Do?<br />Teamed up with process experts, these employees have the greatest motivation to participate since the end result is a better work environment for them.<br />

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Source:<br />http://numericalinsights.com/index.php<br />

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Thank You!<br />