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Analysis of npf complaints response unit's reports q4

ANALYSIS OF POLICE COMPLAINT RESPONSE UNIT (CRU) REPORT (Q4)

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Analysis of npf complaints response unit's reports q4

  1. 1. StatiSense ANALYSIS OF POLICE COMPLAINT RESPONSE UNIT (CRU) REPORT (Q4)
  2. 2. INTRODUCTION This analysis is an update on the previous analysis for 30days, Q1-Q3, 2016 reports. The title of the 30days, Q1-Q3, 2016 Reports analysis is: ANALYSIS OF POLICE COMPLAINT RESPONSE UNIT (CRU) REPORT (Q1-Q3), which can be downloaded here: http://bit.ly/2kDy87K
  3. 3. INDICATORS INDICATORS Excessive Use of Force Dirty in Person Traffic Related Police Involvement in Civil Issue Demanding Money for Bail Incivility Professional Misconduct Benefit / Entitlement Related Reports: 2016 FOURTH QUARTER (Q4) REPORT (October – December 2016) RELEASED ON 25TH JANUARY, 2017 8
  4. 4. COMPLAINTS SUMMARY RANK STATE No. of Complaint Received % 1 Lagos 153 18.62 2 FCT - Abuja 130 15.82 3 Rivers 116 14.12 4 Enugu 41 4.99 5 Anambra 40 4.87 6 Akwa Ibom 39 4.74 7 Delta 29 3.53 7 Edo 29 3.53 7 Ogun 29 3.53 10 Oyo 24 2.92 11 Imo 21 2.55 12 Abia 17 2.07 12 Bayelsa 17 2.07 14 Cross River 16 1.95 15 Kaduna 14 1.7 15 Nasarawa 14 1.7 17 Osun 10 1.22 18 Kogi 9 1.09 19 Niger 8 0.97 RANK STATE No. of Complaint Received % 20 Ekiti 7 0.85 20 Ondo 7 0.85 22 Benue 6 0.73 22 Borno 6 0.73 22 Ebonyi 6 0.73 22 Kwara 6 0.73 26 Plateau 5 0.61 27 Adamawa 4 0.49 27 Kano 4 0.49 29 Bauchi 3 0.36 29 Sokoto 3 0.36 29 Yobe 3 0.36 32 Gombe 2 0.24 32 Zamfara 2 0.24 34 Katsina 1 0.12 34 Taraba 1 0.12 36 Jigawa 0 0 37 Kebbi 0 0
  5. 5. S/N STATE EXCESSIVE USE OF FORCE DIRTY IN PERSON TRAFFIC RELATED POLICE INVOLVEMENT IN CIVIL ISSUE DEMANDING MONEY FOR BAIL INCIVILITY PROFESSIONAL MISCONDUCT BENEFIT / ENTITLEMENT RELATED TOTAL 1 Abia 7 0 0 0 7 0 3 0 17 2 Adamawa 0 0 0 0 3 0 1 0 4 3 Akwa Ibom 8 0 0 0 21 0 10 0 39 4 Anambra 10 0 0 0 15 0 14 1 40 5 Bauchi 2 0 0 0 1 0 0 0 3 6 Bayelsa 5 0 1 0 3 0 8 0 17 7 Benue 2 0 0 0 2 0 2 0 6 8 Borno 0 0 0 0 1 0 5 0 6 9 Cross River 3 0 0 0 8 0 5 0 16 10 Delta 9 0 1 0 7 0 12 0 29 11 Ebonyi 4 0 0 0 2 0 0 0 6 12 Edo 13 0 0 0 7 0 9 0 29 13 Ekiti 3 0 0 0 0 0 3 1 7 14 Enugu 8 0 0 0 21 0 12 0 41 15 FCT Abuja 43 0 2 1 22 0 61 1 130 16 Gombe 0 0 0 0 0 0 2 0 2 17 Imo 4 0 0 0 9 0 8 0 21 18 Jigawa 0 0 0 0 0 0 0 0 0 19 Kaduna 3 0 0 0 5 0 5 1 14 20 Kano 2 0 0 0 0 0 1 1 4 21 Katsina 0 0 0 0 0 0 1 0 1 22 Kebbi 0 0 0 0 0 0 0 0 0 23 Kogi 3 0 0 0 2 0 4 0 9 24 Kwara 2 0 0 0 2 0 2 0 6 25 Lagos 47 0 2 1 36 0 66 1 153 26 Nasarawa 2 0 0 0 6 0 4 2 14 27 Niger 2 0 0 0 1 0 4 1 8 28 Ogun 10 0 1 0 7 0 7 4 29 29 Ondo 2 0 0 0 3 0 2 0 7 30 Osun 1 0 0 0 3 0 5 1 10 31 Oyo 9 0 0 0 8 0 7 0 24 32 Plateau 0 0 0 0 3 0 2 0 5 33 Rivers 30 0 1 0 54 0 31 0 116 34 Sokoto 1 0 0 0 2 0 0 0 3 35 Taraba 0 0 0 0 0 0 1 0 1 36 Yobe 1 0 0 0 1 0 1 0 3 37 Zamfara 2 0 0 0 0 0 0 0 2 TOTAL 238 0 8 2 262 0 298 14 822 COMPLAINTS DETAIL
  6. 6. INDICATORS – Review of Reports Indicator 30 Days Q1 Q2 Q3 Q4 Total Excessive Use of Force 22 313 42 98 238 691 Dirty In Person 0 7 1 0 0 8 Distress Call 123 0 0 0 - 0 Traffic Related 49 36 26 1 8 71 Unrelated/ False 66 0 0 0 - 0 Incivility 75 53 2 0 0 55 Demanding Money For Bail 135 178 202 144 262 786 Professional Misconduct 623 396 597 154 298 1445 Benefit/ Entitlement Related (NOK) 174 49 11 5 14 79 Police Involvement in Civil Case 0 22 25 3 2 52 1267 1054 906 405 822 3187 Highlights:  The “Total” is the sum of Q1-Q4 reports. 30days reports is excluded because it is already a subset of Q1 report;  Two Indicators have been left out in Q4, “Distress Call” and “Unrelated / False”;  The Indicators are still without definitions;  Q4 Complaints is over 100% of Q3 and could be as a result of some sensitization that took place within the Quarter;
  7. 7. INDICATORS – Review of Reports Indicator 30 Days Q1 Q2 Q3 Q4 Total Excessive Use of Force 22 313 42 98 238 691 Dirty In Person 0 7 1 0 0 8 Distress Call 123 0 0 0 - 0 Traffic Related 49 36 26 1 8 71 Unrelated/ False 66 0 0 0 - 0 Incivility 75 53 2 0 0 55 Demanding Money For Bail 135 178 202 144 262 786 Professional Misconduct 623 396 597 154 298 1445 Benefit/ Entitlement Related (NOK) 174 49 11 5 14 79 Police Involvement in Civil Case 0 22 25 3 2 52 1267 1054 906 405 822 3187 Highlights:  The three musketeers; Excessive use of force, Demanding Money for Bail, and Professional Misconduct have grown by 100% each;  These were recorded mostly in Lagos, FCT, and Rivers with Akwa Ibom and Enugu already showing some growing concerns I “Demanding Money for Bail”.  Demanding Money for Bail is more prevalent in Rivers while Lagos recorded the most complaints in Professional Misconduct & Excessive use of Force;  Demanding Money for Bail and Professional Misconduct have reduced from 36% to 32% & 38% to 36% from Q3 to Q4, Excessive use of Force has grown from 24% to 29% within the same period.
  8. 8. COMPLAINTS COMMUNICATION CHANNELS The CRU excellently adopts and adapt latest communication channels such as Social Media to receive Citizens’ complaints. Channel Previous New Phone Calls 0805 700 0001 0805 700 0002 Same SMS Only 0805 700 0003 WhatsApp 0805 700 0003 Twitter @PoliceNG_CRU @PoliceNG_PCRRU Facebook www.facebook.com/npfcomplaint www.facebook.com/poli cepcrru BBM 58A2B5DE Same Website www.npf.gov.ng/complaint Email complaint@npf.gov.ng npfcomplaint@gmail.com complaint@npf.gov.ng policepcrru@gmail.com
  9. 9. COMPLAINTS COMMUNICATION CHANNELS The CRU excellently adopts and adapt latest communication channels such as Social Media to receive Citizens’ complaints. Channel / Platform 30 Days Q1 Q2 Q3 Q4 Total Phone Calls 1,012 797 537 294 591 2,219 WhatsApp 119 179 166 55 89 489 SMS 46 12 10 2 3 27 Email 40 25 51 19 49 144 Twitter 26 14 85 20 61 180 Facebook 14 10 22 6 17 55 Blackberry Messenger (BBM) 5 10 3 1 0 14 Others 5 7 32 8 12 59 1267 1054 906 405 822 3,187 Period Complaint Per Day 2015 (31 Days) 41 Q1 (91 Days) 12 Q2 (91 Days) 10 Q3 (92 Days) 4 Q4 (92 Days) 9 The “Via Hard Copy Letter” channel has been replaced with “Others”
  10. 10. COMPLAINTS COMMUNICATION CHANNELS Still, Kebbi State has not reported any complaint since inception while Katsina, Bauchi, Taraba, and Zamfara states have experienced massive drop in complaints. Channel / Platform 30 Days Q1 Q2 Q3 Q4 Total North Central (NC) 162 274 241 77 178 770 North East (NE) 61 22 17 12 19 70 North West (NW) 64 41 37 5 24 107 South East (SE) 142 136 120 56 125 437 South South (SS) 243 231 225 148 246 850 South West (SW) 595 350 266 107 230 953 1267 1054 906 405 822 3,187 State Region 30 Days Q1 Q2 Q3 Q4 BAUCHI North East 30 4 6 0 3 GOMBE North East 2 2 2 1 2 JIGAWA North West 0 2 0 0 0 KATSINA North West 15 5 1 0 1 KEBBI North West 0 0 0 0 0 SOKOTO North West 4 1 4 0 3 TARABA North East 10 6 1 3 1 YOBE North East 3 1 0 1 3 ZAMFARA North West 4 6 9 1 2
  11. 11. RECOMMENDATION & CONCLUSION  With over 100% increase in complaints, the sensitization effort carried out within the period can be termed successful and should be a continuous process;  To properly measure the effectiveness and improvement in the entire complaint value-chain, a framework guiding this assessment is very important. This will clearly define the Indicators and establish measurable outcomes such as Happiness index, Protection index, End Impunity index, and Justice index;  The justification for the removal or addition of Indicators should be clearly stated, essentially it should be on the basis of relevance or obsolescence;  Some Communication Channels have changed, these were captured as rebranding effort. Such changes should be stated with their previous and new information;  The report should capture and reflect the ages of Complaints that are still pending, either in this Q4 report or previous reports;  People would be interested in summary highpoints of reports and a lesson-learned section, both for the Police Force and the general public;  There is need to show the actions being taken on these three most reported cases - Excessive use of force, Demanding Money for Bail, and Professional Misconduct.
  12. 12. Reference –  REPORT OF FIRST 30-DAYS, December 2015.  CRU First 100 Days Report, Progress So Far. February, 2016.  2016 First Quarter Report. April, 2016.  2016 Second Quarter Report. July, 2016.  2016 Third Quarter Report. October, 2016.  2016 Fourth Quarter Report. January, 2016. BENEFITS Happiness Protection End Impunity Justice WHAT GETS MEASURED GETS DONE!
  13. 13. Analyst: Wale Micaiah e: walegate@yahoo.com m: 08078001800 w: www.statisense.com Freely share, freely use and freely acknowledge the source – © Wale Micaiah

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  • AdedamolaIbironke

    Jan. 28, 2017
  • ocoyawale

    Jan. 31, 2017

ANALYSIS OF POLICE COMPLAINT RESPONSE UNIT (CRU) REPORT (Q4)

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