ANALYSIS OF POLICE COMPLAINT RESPONSE UNIT (CRU) REPORT (Q4)

1. StatiSense
ANALYSIS OF POLICE
COMPLAINT RESPONSE UNIT
(CRU) REPORT (Q4)

2. INTRODUCTION
This analysis is an update on the previous analysis
for 30days, Q1-Q3, 2016 reports.
The title of the 30days, Q1-Q3, 2016 Reports
analysis is: ANALYSIS OF POLICE COMPLAINT
RESPONSE UNIT (CRU) REPORT (Q1-Q3), which can
be downloaded here:
http://bit.ly/2kDy87K

3. INDICATORS
INDICATORS
Excessive Use of Force
Dirty in Person
Traffic Related
Police Involvement in Civil Issue
Demanding Money for Bail
Incivility
Professional Misconduct
Benefit / Entitlement Related
Reports:
2016 FOURTH QUARTER (Q4) REPORT (October – December 2016)
RELEASED ON 25TH JANUARY, 2017
8

4. COMPLAINTS SUMMARY
RANK STATE
No. of
Complaint
Received
%
1 Lagos 153 18.62
2 FCT - Abuja 130 15.82
3 Rivers 116 14.12
4 Enugu 41 4.99
5 Anambra 40 4.87
6 Akwa Ibom 39 4.74
7 Delta 29 3.53
7 Edo 29 3.53
7 Ogun 29 3.53
10 Oyo 24 2.92
11 Imo 21 2.55
12 Abia 17 2.07
12 Bayelsa 17 2.07
14 Cross River 16 1.95
15 Kaduna 14 1.7
15 Nasarawa 14 1.7
17 Osun 10 1.22
18 Kogi 9 1.09
19 Niger 8 0.97
RANK STATE
No. of
Complaint
Received
%
20 Ekiti 7 0.85
20 Ondo 7 0.85
22 Benue 6 0.73
22 Borno 6 0.73
22 Ebonyi 6 0.73
22 Kwara 6 0.73
26 Plateau 5 0.61
27 Adamawa 4 0.49
27 Kano 4 0.49
29 Bauchi 3 0.36
29 Sokoto 3 0.36
29 Yobe 3 0.36
32 Gombe 2 0.24
32 Zamfara 2 0.24
34 Katsina 1 0.12
34 Taraba 1 0.12
36 Jigawa 0 0
37 Kebbi 0 0

5. S/N STATE
EXCESSIVE USE
OF FORCE
DIRTY IN
PERSON
TRAFFIC
RELATED
POLICE INVOLVEMENT
IN CIVIL ISSUE
DEMANDING
MONEY FOR BAIL
INCIVILITY
PROFESSIONAL
MISCONDUCT
BENEFIT /
ENTITLEMENT
RELATED
TOTAL
1 Abia 7 0 0 0 7 0 3 0 17
2 Adamawa 0 0 0 0 3 0 1 0 4
3 Akwa Ibom 8 0 0 0 21 0 10 0 39
4 Anambra 10 0 0 0 15 0 14 1 40
5 Bauchi 2 0 0 0 1 0 0 0 3
6 Bayelsa 5 0 1 0 3 0 8 0 17
7 Benue 2 0 0 0 2 0 2 0 6
8 Borno 0 0 0 0 1 0 5 0 6
9 Cross River 3 0 0 0 8 0 5 0 16
10 Delta 9 0 1 0 7 0 12 0 29
11 Ebonyi 4 0 0 0 2 0 0 0 6
12 Edo 13 0 0 0 7 0 9 0 29
13 Ekiti 3 0 0 0 0 0 3 1 7
14 Enugu 8 0 0 0 21 0 12 0 41
15 FCT Abuja 43 0 2 1 22 0 61 1 130
16 Gombe 0 0 0 0 0 0 2 0 2
17 Imo 4 0 0 0 9 0 8 0 21
18 Jigawa 0 0 0 0 0 0 0 0 0
19 Kaduna 3 0 0 0 5 0 5 1 14
20 Kano 2 0 0 0 0 0 1 1 4
21 Katsina 0 0 0 0 0 0 1 0 1
22 Kebbi 0 0 0 0 0 0 0 0 0
23 Kogi 3 0 0 0 2 0 4 0 9
24 Kwara 2 0 0 0 2 0 2 0 6
25 Lagos 47 0 2 1 36 0 66 1 153
26 Nasarawa 2 0 0 0 6 0 4 2 14
27 Niger 2 0 0 0 1 0 4 1 8
28 Ogun 10 0 1 0 7 0 7 4 29
29 Ondo 2 0 0 0 3 0 2 0 7
30 Osun 1 0 0 0 3 0 5 1 10
31 Oyo 9 0 0 0 8 0 7 0 24
32 Plateau 0 0 0 0 3 0 2 0 5
33 Rivers 30 0 1 0 54 0 31 0 116
34 Sokoto 1 0 0 0 2 0 0 0 3
35 Taraba 0 0 0 0 0 0 1 0 1
36 Yobe 1 0 0 0 1 0 1 0 3
37 Zamfara 2 0 0 0 0 0 0 0 2
TOTAL 238 0 8 2 262 0 298 14 822
COMPLAINTS DETAIL

6. INDICATORS – Review of Reports
Indicator 30 Days Q1 Q2 Q3 Q4 Total
Excessive Use of Force 22 313 42 98 238 691
Dirty In Person 0 7 1 0 0 8
Distress Call 123 0 0 0 - 0
Traffic Related 49 36 26 1 8 71
Unrelated/ False 66 0 0 0 - 0
Incivility 75 53 2 0 0 55
Demanding Money For Bail 135 178 202 144 262 786
Professional Misconduct 623 396 597 154 298 1445
Benefit/ Entitlement Related (NOK) 174 49 11 5 14 79
Police Involvement in Civil Case 0 22 25 3 2 52
1267 1054 906 405 822 3187
Highlights:
 The “Total” is the sum of Q1-Q4 reports. 30days reports is excluded
because it is already a subset of Q1 report;
 Two Indicators have been left out in Q4, “Distress Call” and
“Unrelated / False”;
 The Indicators are still without definitions;
 Q4 Complaints is over 100% of Q3 and could be as a result of some
sensitization that took place within the Quarter;

7. INDICATORS – Review of Reports
Indicator 30 Days Q1 Q2 Q3 Q4 Total
Excessive Use of Force 22 313 42 98 238 691
Dirty In Person 0 7 1 0 0 8
Distress Call 123 0 0 0 - 0
Traffic Related 49 36 26 1 8 71
Unrelated/ False 66 0 0 0 - 0
Incivility 75 53 2 0 0 55
Demanding Money For Bail 135 178 202 144 262 786
Professional Misconduct 623 396 597 154 298 1445
Benefit/ Entitlement Related (NOK) 174 49 11 5 14 79
Police Involvement in Civil Case 0 22 25 3 2 52
1267 1054 906 405 822 3187
Highlights:
 The three musketeers; Excessive use of force, Demanding Money for Bail, and
Professional Misconduct have grown by 100% each;
 These were recorded mostly in Lagos, FCT, and Rivers with Akwa Ibom and
Enugu already showing some growing concerns I “Demanding Money for Bail”.
 Demanding Money for Bail is more prevalent in Rivers while Lagos recorded the
most complaints in Professional Misconduct & Excessive use of Force;
 Demanding Money for Bail and Professional Misconduct have reduced from
36% to 32% & 38% to 36% from Q3 to Q4, Excessive use of Force has grown from
24% to 29% within the same period.

8. COMPLAINTS COMMUNICATION CHANNELS
The CRU excellently adopts and adapt latest communication channels such as
Social Media to receive Citizens’ complaints.
Channel Previous New
Phone Calls
0805 700 0001
0805 700 0002
Same
SMS Only 0805 700 0003
WhatsApp 0805 700 0003
Twitter @PoliceNG_CRU @PoliceNG_PCRRU
Facebook www.facebook.com/npfcomplaint
www.facebook.com/poli
cepcrru
BBM 58A2B5DE
Same
Website www.npf.gov.ng/complaint
Email
complaint@npf.gov.ng
npfcomplaint@gmail.com
complaint@npf.gov.ng
policepcrru@gmail.com

9. COMPLAINTS COMMUNICATION CHANNELS
The CRU excellently adopts and adapt latest communication channels such as
Social Media to receive Citizens’ complaints.
Channel / Platform 30 Days Q1 Q2 Q3 Q4 Total
Phone Calls 1,012 797 537 294 591 2,219
WhatsApp 119 179 166 55 89 489
SMS 46 12 10 2 3 27
Email 40 25 51 19 49 144
Twitter 26 14 85 20 61 180
Facebook 14 10 22 6 17 55
Blackberry Messenger
(BBM)
5 10 3 1 0 14
Others 5 7 32 8 12 59
1267 1054 906 405 822 3,187
Period Complaint Per Day
2015 (31 Days) 41
Q1 (91 Days) 12
Q2 (91 Days) 10
Q3 (92 Days) 4
Q4 (92 Days) 9
The “Via Hard Copy Letter” channel has been replaced with “Others”

10. COMPLAINTS COMMUNICATION CHANNELS
Still, Kebbi State has not reported any complaint since inception while Katsina,
Bauchi, Taraba, and Zamfara states have experienced massive drop in
complaints.
Channel / Platform 30 Days Q1 Q2 Q3 Q4 Total
North Central (NC) 162 274 241 77 178 770
North East (NE) 61 22 17 12 19 70
North West (NW) 64 41 37 5 24 107
South East (SE) 142 136 120 56 125 437
South South (SS) 243 231 225 148 246 850
South West (SW) 595 350 266 107 230 953
1267 1054 906 405 822 3,187
State Region 30 Days Q1 Q2 Q3 Q4
BAUCHI North East 30 4 6 0 3
GOMBE North East 2 2 2 1 2
JIGAWA North West 0 2 0 0 0
KATSINA North West 15 5 1 0 1
KEBBI North West 0 0 0 0 0
SOKOTO North West 4 1 4 0 3
TARABA North East 10 6 1 3 1
YOBE North East 3 1 0 1 3
ZAMFARA North West 4 6 9 1 2

11. RECOMMENDATION & CONCLUSION
 With over 100% increase in complaints, the sensitization effort carried out
within the period can be termed successful and should be a continuous
process;
 To properly measure the effectiveness and improvement in the entire
complaint value-chain, a framework guiding this assessment is very
important. This will clearly define the Indicators and establish measurable
outcomes such as Happiness index, Protection index, End Impunity index,
and Justice index;
 The justification for the removal or addition of Indicators should be clearly
stated, essentially it should be on the basis of relevance or obsolescence;
 Some Communication Channels have changed, these were captured as
rebranding effort. Such changes should be stated with their previous and
new information;
 The report should capture and reflect the ages of Complaints that are still
pending, either in this Q4 report or previous reports;
 People would be interested in summary highpoints of reports and a
lesson-learned section, both for the Police Force and the general public;
 There is need to show the actions being taken on these three most
reported cases - Excessive use of force, Demanding Money for Bail, and
Professional Misconduct.

12. Reference –
 REPORT OF FIRST 30-DAYS, December 2015.
 CRU First 100 Days Report, Progress So Far. February, 2016.
 2016 First Quarter Report. April, 2016.
 2016 Second Quarter Report. July, 2016.
 2016 Third Quarter Report. October, 2016.
 2016 Fourth Quarter Report. January, 2016.
BENEFITS
Happiness Protection End Impunity Justice
WHAT GETS MEASURED GETS DONE!

13. Analyst: Wale Micaiah
e: walegate@yahoo.com
m: 08078001800
w: www.statisense.com
Freely share, freely use and
freely acknowledge the
source – © Wale Micaiah