5. EXAMPLE - BAD
American Apparel
First existing company to enter Second Life
“Build it and they will come” attitude
Expected to increase overall profit through virtual
sales
Closed after 1 year
6. EXAMPLE - GOOD
Circuit City
Online store allows users to virtually experience
products before purchase
Greater interactivity increases likelihood of purchase
Business unit dedicated to virtual world projects
Blog provides customer support for virtual store users
7. CONCLUSION
To succeed in the virtual world a company needs to
Invest money and time
Not focus on maximizing revenue
Use virtual world as a marketing tool
Interact with avatars
Have a purpose for the virtual store
8.
9. DISCUSSION
Calculating ROI is much more difficult in the virtual
world since product sales online don’t necessarily
translate into real world sales. How can a company
measure the effectiveness of their virtual world
initiatives?