![Stefan Nicholas Herman<br />9248 E Magic Drive Sierra Vista, AZ (775)750-8815 shermantek@gmail.com<br />Targeting Mid-to-High Level Information Technology Positions<br />Over 12 years of progressively responsible experience in Windows Systems, Operations, Administration, and Enterprise-Level support of which more than 5 years has been on Virtualization, Raised-Floor Data Centers, WLAN, and VLAN Technologies. Experienced in diverse environments involving full life cycle activities of; Data Center Deployment Project, Systems Analysis, Network Analysis, Support and Implementation. I have strong experience and knowledge in designing Virtualization Technologies using Windows Virtual Server 2005 R2, HYPER-V, VMM, and ESX. Recent Certifications in Windows 2008 Server encompassing the MCITP System Administration requirements, and CISSP course are presented as evidence that I am committed to staying current with today’s technology needs concurrent with my employment obligations.<br />Detail Oriented I.T. Professional offering more than 12 years of quality support and a strong proven background in IT combined with recent experience in Datacenter/CoLo Deployment.<br />Has been involved in ITIL version 3 processes in multiple duties.<br />Strong Experience in Windows Virtualization.<br />Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.<br />Understands SLA guidelines, and efficiently communicates requirements to assist in quick turn-around results.<br />Quick to learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. <br />Has had DoD 8570.1 Compliance; IA Security Training, including CISSP Course as well as Information Assurance Fundamentals.<br />UNITED STATES ARMY VETERAN – Combat Medic<br />Technical Skills<br />Certifications:MCTS, MCITP-SA, CompTIA A+, CompTIA NETWORK+, CompTIA Server+Operating Systems:Windows 9X/NT/2000/XP/Vista/7/Server2K/Server2K3/Server2008(Core and Full)RDMS:MySQL, MSDE, MSAccess, MSSQLLanguages:HTML, DHTML, CSS, CGI, Perl, JavaScript, XML, PowershellApplications:MS: Project, Visio, Exchange, Word, Server Support:Active Directory Domains & Trusts, Active Directory Sites and Services, Active Directory Users and Computers, DHCP, DNS, EXCHANGE 2003/2007/2010, CITRIX METAFrame, SNMP, Unified Messaging, KCD (Kerberos), Group Policy ManagementServer Types:Roles (2003/8), DC, DNS, File, Web, SQL, Cluster, DFS, NFS, ISA 2005, SharePoint, Print, Microsoft Terminal ServerNetworking:TCP, UDP, iSCSI, VLAN, 802.X, IPSec, WPA, WPA2, Port Management, Topologies, Cisco GUI (2600 Router), PIX, WireShark, NetMon, Wireless Topologies, QoSWeb:IIS 6.0, MOSS (SharePoint) 07/10, Dreamweaver, FrontPage, Adobe Flash, Adobe Photopshop, OAISYS Voice, APC Power Utility, Site DesignTools:WSUS, SCOM, SCCM, MOM, HP SIM, CIM, WhatsUp Gold 11.0+, Solarwinds, Wireshark, NetMon, SharePoint Designer, HPNCU, iLO, DRAC, APC Power Mngr, HP Blade Backplane Server Manager, Army Gold Master (AGM), HBSS, ITConfig, RAS PDWipe, AVOCENT KVM, MSE Ticketing, SLA Support, MS WinPE (BartPE)Virtualization:Hyper-V Role, VMM, Virtual Server 2005 R2, ESX VCC, VMWareSecurity:Trusted Computer Base, Asset Management, Web of Trust, PGP, RBAC, Firewalls, IDS, IPS, SOX 404, ITILv.3<br />IT Experience<br />US Army-NETCOM 9th SC(A)/NCI, Inc. Contractor at Ft Huachuca, AZ<br />Senior Systems Engineer April 2010 to Present<br />NCI, inc. is a Government Contracting Company that provides direct support to many Military installations worldwide. The role at Ft. Huachuca emphasizes Land WarNet (LWN) support for ESTA, NIST, DISA, NETCOM, DOIM/NEC and its subordinate organizations. Almost every aspect of what is being done is considered at a bare minimum sensitive; therefore specifics of the function, role, and job itself may be obscured to protect National Security. As a Senior Systems Engineer, support is provided as hierarchically responsible to provide non-personal services in support of the U.S. Army Network Enterprise Technology Command/9th Signal Command (Army) (NETCOM/9th SC (A)), Enterprise Systems Technology Activity (ESTA). Additionally, the Microsoft Subject Matter Expert (SME) supports the Continental United States (CONUS) and Outside the Continental United States (OCONUS) theaters (Pacific (PAC), Europe (EUR), Southwest Asia (SWA), and Korea theaters of operation). Duties are focused on Active Directory (AD) Windows 2003/2008 operating system and directory services and Exchange 2003/2007 (E2K3/E2K7) for the Army Enterprise (Unclassified but Sensitive Internet Protocol Router Network (NIPRNET) and Secure Internet Protocol Router Network (SIPRNET)) operating and generating forces. Additional duties support the development and implementation of the Army Enterprise AD, Exchange, and delivery of services provided by Microsoft products which shall enhance current services and expand capabilities to meet mission requirements. As a SME we also provide support services to Tier 4 and below entities, are familiar with the Army Enterprise Environment, product utilization, and in-house support structures that make up current and future implementations of Microsoft technologies.<br /> <br />Involved in the design and deployment phases of several EOF Lab Environments.<br />SCOM 2007 Environment Deployment including “Out-of-Box” Management Packs.<br />SharePoint Server with ISA and KCD (Kerberos) integration.<br />Virtual Servers using ESX’s Virtual Configuration Center (VCC)<br />Windows System Update Services Upstream deployment for ‘Update Testing’.<br />Involved in the Virtualization Deployment of many Windows Servers using Hyper-V, and ESX VCC.<br />Involved in High-Level troubleshooting support spanning multiple forest, and domain components. <br />Innumerable Documents edited, written, and developed for Specific Army Technical Processes.<br />Supported engineering and implementation services in the Windows 2003/2008 Server, AD, and Exchange 2003/2007, technologies for the Army-Global Theater Network Operations Security Center (TNOSCs), Theater Commands, Network Enterprise Centers (NEC) (previously known as the Directorate of Information Management (DOIM)), and the Office of Projects and Engineering (OP&E).<br />Facilitated the ‘transfer of knowledge’ to NETCOM/91h SC (A), ESTA personnel, and project members with AD, E2K3/E2K7, MOSS 2007, Microsoft System Center 2007 technologies, and other Microsoft technologies.<br />Environment: Exchange Server 2003/2007, Operating System Windows 2003/2008, Powershell Scripting, AD, Meta-Directory Services, Microsoft Office SharePoint Server (MOSS) 2007, Microsoft Systems Management Server (SMS) 2003/System Center Configuration Manager (SCCM) 2007, Microsoft Operations Manager (MOM) 2005/System Center Operations Manager (SCOM) 2007, Windows System Update Service (WSUS), ISA, KCD, Kerberos, ITIL v3, Hyper-V, ESX VCC, HP Blade Servers, HP DL380, DELL PowerEdge 2950/2650, SAN, iSCSI, RBAC, Trusted Computer Base (TCB), Microsoft Terminal Server, Microsoft ISA 2005, Army Gold Master (AGM), WireShark, NetMon, iLO, DRAC, DC, DNS, TCP/IP, UDP, Group policy, Active Directory Domains & Trusts, Active Directory Sites and Services, Active Directory Users and Computers, IIS 6.0, MS VISIO, Excel, Word, Windows XP/Vista/Server2K3/Server2008(Core and Full), Roles (2003/8), MSSQL 2008.<br />MICROSOFT LICENSING, GP. (MSLI)/VMC. Phoenix, AZ/Reno, NV<br />Senior Datacenter Site LeadFeb 2008 to Apr 2010 <br />Microsoft Licensing, GP., Is the OEM and KMS (Key Management Services) for all of Microsoft’s Volume Licensing, XBOX Licensing, and is a 40 Billion Dollar a year revenue generating division of Microsoft. VMC Consulting is the contract company responsible for providing Contractors to work in this environment. My role was progressively more responsible, working from a Systems Analyst I in Reno, NV and being quickly promoted to the Senior Site lead (Operations Manager) for the Phoenix, AZ CoLo. Described as Enterprise-level Operations, Management, and Monitoring of a Microsoft OEM Raised-floor Datacenter, our function was very diverse, and very hands-on. Additionally our role was to provide Ad-hoc support to the “Danger, Inc” Project which was the ground floor Wireless, and Network Solution to Cloud Computing. The Reno and Phoenix Datacenters are Geo-dispersed, however are used as Hot-site backup solutions for full production environments and provide failover for mission critical applications such as ORION, MOO, and ITLS. Consistently performing above par was an expectation that we continually attained while providing vendor support, this was monitored weekly, monthly, and annually as we upheld the “Five nine’s” philosophy.<br />Project Management -<br />PHASE I – Infrastructure Deployment, Server, Network, Enclosure, CSU Blade Chassis, Power Redundancy, and Air-Flow Installations as well as Network Development including VLAN-‘Trunk’ing.<br />Physical Power Layout Design and Implementation.<br />Design and Deployment of Network Main Distribution Feed (MDF) and Intermediate Distribution Feed (IDF), cross-over deployment.<br />Third-Party Vendor Coordination (AT&T, XO Networks, BlackBox) work to acquire TA’s and SA’s, specific to Fiber POE, MDE, and CSU/DSU work.<br />PHASE II – Readiness Deployment of Servers in all roles, IDS/IPS Deployment, Out-of-Band Deployment, CISCO 2600 Deployment, Fiber Optic (LC-LC, LC-SC) Implementation, CAT6 Cabling, Data Migration Assistance, Major, and Minor troubleshooting of Hardware, Software, and Network during Roll-Up.<br />Phase III – Go Live, which was well ahead of planned schedules, which saved money, and time positively impacting revenue.<br />Lead several of the Virtualization Projects for Microsoft Lab testing before Windows Server 2008 was released to the public. Windows Virtual Server 2005 R2 – Process manual created which is in use on TechNet.<br />Developed, and administered a local SharePoint Site using WSS 2.0 and MOSS 2007 for document control.<br />Handled 30+ technical/mission-critical calls daily and consistently met high service standards governed by a stringent SLA. Received Escalation requests from other members of the team, provided solutions to the required environment owners, and Utilized MSE Ticket Queues to track solutions.<br />Asset Management Responsibility for all assets valued at more than 8 Million Dollars.<br />Device, System, Network Component Tracking from Purchase through RMA, and PCRecycle.<br />Strategic Cross-Site shipping using Trusted Computing Base requirements emphasizing Secure end-to-end principles.<br />“Zero-Level” data stripping using the PDWipe Utility on Hard Drives to ensure no data is ever compromised before storage, re-use, or destruction of asset.<br />Documentation Management, Creation, Support, and Storage Projects continually during all projects.<br />Lead Server Deployment Projects (far too many to quantify -More than 1,000) including Windows Server OS, Domain Controllers, DNS Server, Terminal Server, IDS, Backup Servers (Disk to Disk, and Tape)<br />Utilized ‘Global Teamwork’ during all phases of essentially every project, and duty performed to include: Hyderabad India, Belfast, Ireland, Redmond, Washington and other major sites.<br />Developed Monitoring Services using IPSwitch’s WhatsUp Gold v11.0, HP’s System insight Manager, Compaq Insight Manager, SCCM, MOM, and SNMP<br />24x7 on Call role both Onsite, and Remote Access Support, and Emergency Response.<br />Involved in SOX 404 Compliance Assessments, Controls, and Management.<br />Responsible for creating performance Metrics based on pre-specified SLA, and Performance requirements.<br />Presented Weekly reports to Upper Management<br />Attended QBR (Quarterly Business Review) meetings.<br />Collected Data and processed the information to report in metrics.<br />Responsible for the Interviewing, Hiring, Firing, and Management of all DC Staff.<br />Staff Training for initial employment of new hires, as well as SME training of Virtualization planning and support to existing employees.<br />Mentoring for CompTIA Server+, NETWORK+, HP-201, and MCP Certifications of employees.<br />Lead Weekly 1-1 meetings to openly discuss how to best assist individual needs.<br />Developed Education plans and purchased Skills Training Materials<br />Purchased, tracked, and maintained testing Vouchers for employees use.<br />Tracked all employees training progression through metric that I designed.<br />Environment: Exchange Server 2003/2007, Operating System Windows 2003/2008, Microsoft Office SharePoint Server (MOSS) 2007, WSS 2.0, Hyper-V, HP Blade Servers, HP DL380/580/360/585, DELL PowerEdge 2950/1950,DAS, SAN, iSCSI, Trusted Computer Base (TCB), Asset Management, IPSec, NetMon, iLO, DRAC, DC, DNS, TCP/IP, UDP, IDS, IPS, ISA, Kerberos, Firewall Support, Group Policy, MSDE, Active Directory Domains & Trusts, Active Directory Sites and Services, Active Directory Users and Computers, IIS 6.0, MS VISIO, Excel, Word, Project, Windows XP/Vista/Server2K3/Server2008(Core and Full), Powershell, Roles (2003/8), MSSQL 2008, PDWipe, Web of Trust, PGP, WPA, WPA2, Cisco GUI, Blade Backplane Server Manager, RAS, ITConfig, HBSS, MSE Ticketing, SLA Support, SIM/CIM, WhatsUp Gold, SNMP, Microsoft WinPE (BartPE), AVOCENT KVM.<br /> <br />American Ready-Mix, LLC. Sparks, NV/Reno, NV<br />Information Technology Specialist Aug 2006 to Jan 2008<br />American Ready-Mix is a Concrete, and Ready-mix provider in the Reno, Tahoe, Carson Valley areas who has been a locally-owned and operated business for more than 25 years. The company offers thousands of different mix-types (Recipes), Air-mixtures, and color-based solutions to the entire Sierra Region of Northern Nevada, and Northeastern California. Operating out of 5 Cities in the area (Reno, Sparks, Spanish Springs, Carson City, and Fernley), they provide an invaluable service to Commercial Construction projects, as well as the private home-owner. My position was responsible for the Technical needs of the entire company including Desk-side support, User-account management, and putting out the many fires that presented themselves 24 hours a day within all branches of the 5-City area. This Included all forms of Workstation, Server, and Proprietary Ready-Mix systems, Network Equipment, Website Development/Management. <br />Project Management –<br />PHASE 0 - Coordinated, Designed, Architected, and Developed real world strategy for Corporate Move from one city to another.<br />Lead Team for project plan, and vendor support coordination to emphasize smooth transition to new site.<br />Assigned roles to specific users with skills that could assist in the move.<br />The design included network infrastructure plan, hardware layout, individual office connectivity, Security system planning, and correct lighting requirements.<br />PHASE I– Prebuilt new site including Network Infrastructure, Duplicate Firewall Migration, Communications (New Phone System), Server Infrastructure Deployment, Power Redundancy, and Air-Flow Installations as well as Fiber (FDDI) cabling, and CSU/DSU deployment.<br />Physical Power Layout Design and Implementation.<br />Design and Deployment of Network Main Distribution Feed (MDF) and QoS.<br />Physically ran cable (Both CAT6 and Fiber) from main building to Command Center<br />Third-Party Vendor Coordination (AT&T, XO Networks, JFG Systems) work to acquire TA’s and SA’s, specific to Fiber POE, MDE, and CSU/DSU work.<br />Deployment of Microsoft Exchange 2007 w/ Unified Messaging, and user migration from Hosted POP3 eMail service saving the company $7,500.00 annually.<br />Solomon Color, SysTech, Command ALKON, and other Proprietary systems deployment.<br />PHASE II – Prepared the existing site for migration, including the pack-up and move of non-critical systems, and devices.<br />Completely restructured the Active Directory Domain from existing americanready-mix.com to arm.local to address several concerns and configuration issues associated with using a .com on your LAN<br />Deployed Active Directory with Organizational Units and Group Policy to provide Role-Based Access Controls (RBAC)<br />Deployed IWATSU VoIP PBX system, and integrated Unified Messaging from Exchange 2007.<br />Deployed DVR recording system for 16 camera’s implementing an unprecedented level of implied security.<br />PHASE III – Final Cut-over and move from existing Headquarters to new Site, physical move of all servers, systems, printers and devices.<br />This final phase went extremely smoothly, and was able to be done within 48 hours. It began on a Friday, and users were able to walk in Monday morning, encountering ZERO downtime, which provided huge cost savings to the company in the form of availability, and work efficiency.<br />Handled Account Administration, Knowledge Instruction, day to day operational issues, and detailed specific problem solving for 70+ Users.<br />Created a “Site Book” which included all emergency information, network topology, licenses, Continuity Planning, Disaster Recovery plan, and all Recorded Assets<br />Implementation, Management, Asset control, Repair, Documentation & Maintenance of all Workstations, Servers, Printers, and Networking equipment. <br />Maintained a high level of communication with the End User, as well as bridged the gap between Upper-Management and the Technical requirements of the business, and OAISYS Voice Recording system, as well as a DVR recording system for 16 cameras.<br />Staff Training for initial employment of new hires, as well as new technology training to existing employees.<br />Held Weekly Technical Training sessions with existing employees to discuss newly deployed systems such as the new Phone System, and new Unified Messaging features.<br />Environment: Exchange Server 2007, Operating System Windows 2003, , HP DL360, DELL PowerEdge 2950, Trusted Computer Base (TCB), Asset Management, NetMon, iLO, DRAC, DC, DNS, TCP/IP, UDP, ISA, Firewall Support, Group Policy, MSDE, Active Directory Domains & Trusts, Active Directory Sites and Services, Active Directory Users and Computers, IIS 6.0, MS VISIO, Excel, Word, Project, Windows XP/Vista/Server2K3, Roles (2003), MSSQL 2008, Web of Trust, PGP, WPA, Citrix MetaFrame, RAS, Solarwinds, OAISYS. <br />REDEMTECH, Inc. Sparks, NV/Reno, NV<br />Information Technology Specialist 2005 to 2006<br />REDEMTECH is an Asset Recovery & IT Asset Management (ITAM) company that refurbishes acquired assets and then resells them to the public for a profit. Employees on the “Line” provide resource repair, evaluation and documentation, and certify the asset for re-distribution. Included are general Electronics, Workstations, Servers, Digital Arrays, Media Library’s, Medical Equipment, and Hard Drives. The individual employee conforms to asset management and the latest ISO99 Standards. Constant exposure to all forms of Operating systems, and Hardware presented a unique opportunity to learn many aspects of the working IT World.<br />,[object Object]](https://image.slidesharecdn.com/stefannicholashermanresumelong-12823404272124-phpapp02/85/Stefan-Nicholas-Herman-Resume-Long-1-320.jpg)
Recommandé
Contenu connexe
En vedette
En vedette (17)
Stefan Nicholas Herman Resume Long
- 2. Responsible for cleaning hard drives to government levels of acceptance and per HIPPAA and ISO99 Standards.
- 7. Network Computer Systems, LLC.
- 8. Developed, and designed Network Topology for Summit Valley Rehab Center.
- 9. Maintain a constant superior level of communication with customers and clients as the customer is the source of income, and word of mouth advertising, this is the quintessential principal in which all relationships are maintained with my ideals.
- 10. Provided graphic design for MICA (Military Internal Competition Association) which was donation work for visibility to a new market.
- 11. Provide custom delivery of SOHO Servers and support following deployment, including Exchange 5.5/2003/2007, SQL, IIS/Web, SCOM, DNS, DC, Media Servers, File Servers, DFS, NFS, and Printing solutions.Environment: Exchange Server 5.5/2003/2007, Operating System Windows Server 2003/2008, Powershell Scripting, AD, Meta-Directory Services, Microsoft Office SharePoint Server (MOSS) 2007, Microsoft Systems Management Server (SMS) 2003/System Center Configuration Manager (SCCM) 2007, Microsoft Operations Manager (MOM) 2005/System Center Operations Manager (SCOM) 2007, Windows System Update Service (WSUS), ISA, ITIL v3, Hyper-V, ESX VCC, HP Blade Servers, HP DL380, DELL PowerEdge 2950/2650, SAN, iSCSI, RBAC, Trusted Computer Base (TCB), Microsoft Terminal Server, Microsoft ISA 2005, Army Gold Master (AGM), WireShark, NetMon, iLO, DRAC, DC, DNS, TCP/IP, UDP, Group policy, Active Directory Domains & Trusts, Active Directory Sites and Services, Active Directory Users and Computers, IIS 6.0, MS VISIO, Excel, Word, Windows XP/Vista/Server2K3/Server2008(Core and Full), Roles (2003/8), MSSQL 2008, MySQL, MSDE, MSAccess, HTML, DHTML, CSS, CGI, Perl, JavaScript, XML, Dreamweaver, FrontPage, Adobe Flash, Adobe Photopshop .<br /> Education<br />UNIVERSITY of ARIZONA SOUTH –C.I.S.S.P<br />Certified Information Systems Security Professional Program Accreditation expected 8/10<br />Concurrent Employment with College Studies: <br />Senior Systems Engineer (04/2010 to Present *See IT Experience): Provide systems, Operations, and engineering support and to the United States Army/DoD within stringent timelines. Responsible for rebuilding of several Lab Environments as well as assisting with Production Environment systems with a sensitive/classified nature. During which time I was also able to acquire the MCITP Certification in concurrent study with other obligations.<br />EASTERN WASHINGTON UNIVERSITY – Cheney, WA<br />Management Information Systems Program GPA: 3.13/4.0<br />Concurrent Employment with College Studies: <br />Work Study Student Provide User Networking/Desktop/Printing Support and perform account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.<br />ACM Associate Member, Assisted in PC Squared (PC2) Functions with the ACM (Association for Computer Machinery), notably with an IBM Hosted Programming Contest.<br />Chi Alpha Fellowship, Participated in student activities with membership<br />Spokane Falls Community College – Spokane, WA<br />General Undergraduate Studies GPA: 3.46/4.0<br />Concurrent Employment with College Studies: <br />Work Study Student Provide User Networking/Desktop/Printing Support and perform account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.<br />**Humanix Technology Centers – Spokane, WA<br />MCSA/E & Systems program GPA: 4.0/4.0<br />Microsoft Certified Professional Student, Career Training<br />**US Academy of Health Sciences – Ft. Sam Houston, TX<br />Combat Medic Training US Army GPA: 3.6/4.0<br />Available for Relocation & Travel<br />