How to assess an educational lifecycle process with ISO/IEC 19796-1 and ISO/IEC 15504-2

1. Educational lifecycle process assessment 4 April 2011 http://lu.linkedin.com/in/sjacquemart Based on ISO/IEC 19796-1, with ISO/IEC 15504-2

13. Measurement framework: Capability levels 4 April 2011 http://lu.linkedin.com/in/sjacquemart 0: Incomplete 1: Performed Informal 2: Managed Monitored and planned 3: Established Well defined 4: Predictable Quantitatively managed 5: Optimizing Continuous improvement Person’s view Organization’s view The process is not implemented and fails to achieve its purpose The process is implemented and achieves its purposes The process is managed and results are specified, controlled and maintained A standard process is defined and used throughout the org. The process is executed consistently within defined limits The process is continuously improved to meet relevant business goals

17. ISO/IEC 19796-1, a compliant ISO/IEC 15504-2 PRM (?) 4 April 2011 http://lu.linkedin.com/in/sjacquemart A description scheme for quality management, an example… (Source: ISO/IEC 19796-1, 2005) ISO/IEC 19796-1 : description of the processes in terms of process purpose and outcomes.

20. Process assessment 4 April 2011 http://lu.linkedin.com/in/sjacquemart Capability Dimension Process Reference Model (PRM) Process Dimension Level 0: Incomplete Level 4: Predictable (2 attributes) Level 3: Established (2 attributes) Level 1: Performed (1 attribute) Level 2: Managed (2 attributes) Level 5: optimizing (2 attributes) ISO/IEC 15504-2 ISO/IEC 19796-1 Needs Analysis Framework Analysis Conception/Design Development/Production Implementation Learning process Evaluation/Optimization Processes and sub-processes

21. Assessment indicators 4 April 2011 http://lu.linkedin.com/in/sjacquemart Maturity Dimension Process Assessment Process Dimension Level 0: Incomplete Level 4: Predictable Level 3: Established Level 1: Performed Level 2: Managed Level 5: optimizing Needs Analysis Framework Analysis Conception/Design Development/Production Implementation Learning process Evaluation/Optimization For each of the 9 attributes Process capability assessment (Level 1 to 5) based on Process Attribute Indicators (PAI) : activities, resources and results Level 1 Additional indicators for process performance assessment based on performance indicators: usual activities, intputs and ouputs Amplification for : « Process performance » Process Attribute of Level 1

22. Process attributes and rating scale 4 April 2011 http://lu.linkedin.com/in/sjacquemart N P L F 1% 15% 16% 50% 51% 85% 86% 100% Not achieved Achieved Level 1 Performed Level 2 Managed Level 3 Established Level 4 Predictable Level 5 Optimizing Process Performance Performance Management Work Product Management Process Definition Process Deployment Process Measurement Process Control Process optimization Process innovation Needs analysis F L L P N Framework analysis F F F F F L p Rating scale Fully Largely Partially Not F L P N