My thoughts on tutoring and mentoring your managers in an organization...

1. The Global Scorecard
• Standing Tall • The Difference
– IBM – Leadership at all
– GE levels
– Focus: HOPE – The Teachable Point
of View
• Fallen Angels • Ideas
– GM • Values
– Apple • Emotional Energy and
– Kodak Edge
– Westinghouse • Ref: The Leadership
– AT&T Engine - Tichy and
– American Express Cohen

2. The Global Context
• Jack Welch • Lou Gerstner
– Crotonville – IBM
• Larry Bossidy • Sam Walton
– Honeywell – Bentonville
• Roger Enrico • Bill Gates
– Cayman Islands – Puzzledom
• Bob Nardelli • HLL
– Home Depot – Gulita / Nalanda
– The BLT program

3. At the
Larry Bossidy “
end of the day,
you bet on
people, not on
strategies.”

4. My experience
BLT - 2001/2
MP
Dapada
Bangalore
Jamunmadla
Djakarta

5. Cribs - Top 5
• No clarity on deliverables
– No written brief
• Projects on immediate needs
– No focus on learning objectives
• No contacts from tutor
– Tutor was very busy
• No periodic feedback
– Disagreement on final ratings
• No personal touch / relationship
– Failure to engage with the tutor

6. If you sort these out...
You would make a good tutor…
The trainee will be happier.
The trainee will be less stressed
out.

7. “ Some tutors are better than
other tutors.”
” Some tutors are
a helluva lot
better than other
tutors.”

8. or

9. On Tutoring
Musings based on
3 S&M
3 Commercial
2 Technical
1 IT
Trainees in KNSA

10. A simple proposal
Lets think of it as COACHING
rather than TUTORING
1. Tutoring is incremental
2. Tutoring assumes competence
3. Tutoring is discrete

11. Myth: We coach primarily to
help others
Reality: There are many tangible,
selfish and acceptable reasons for
one to become a great coach
More time, Stronger organization,
More fun, stronger following

12. Myth: Focus on the coachee
Reality: Know Thyself
Self awareness, Overcome one’s
own blocks

13. Myth: Coaching equals
feedback
Reality: There are many other
important coaching tools and
habits
Insightful feedback, Effective
questioning, GROW, Motivation
techniques

14. Myth: Coaching requires a lot
of time
Reality: The best coaching comes
in small doses
5 minutes, A quick phone call, A
short note, A little book

15. Myth: Coaching is about work
Reality: Good coaching will spread
to other areas of life
Friends, Partners, Children
Coaching as a LIFE SKILL

16. Myths on COACHING
We coach primarily to help others
Focus on the coachee
Coaching equals feedback
Coaching requires a lot of time
Coaching is about work

17. Coaching
In totally screwed up times

18. Coaches Are …
Optimists.

19. Hackneyed but none the less
COACHES SEE
true:
CUPS AS “HALF
FULL.”

20. The Kotler Doctrine:
1965-1980: R.A.F.
(Ready.Aim.Fire.)
1980-1995: R.F.A.
(Ready.Fire!Aim.)
1995-????: F.F.F.
(Fire!Fire!Fire!)

21. “If things seem
under control,
you’re just not
going
fast enough.”
Mario Andretti

22. minutes

25. Love is the Killer App
If you want to fix the future, start by fixing
yourself.
… to be a high impact coach
you need to help other
people grow and be as
openly human as you can
be and find the courage to
express genuine emotion in
the harried, pressure filled
world of work.

26. "A good coach will
make his players see
what they can be
rather than what they
are.” -
Ara Parasheghian

28. Coaches Know:
ENTHUSIASM
BEGETS
ENTHUSIASM!

29. Jack Welch: “I am
a…
Dispenser of
Enthusiasm!
”

30. Coaches Focus on
SOFT
the
STUFF!

31. “Here’s the artist’s conception of your proposed smile.”

32. “Soft” Is
“Hard”
- Tom Peters

35. Coaches Say
“Well
Done.”

36. “The two most powerful things
a kind
in existence:
word and a
thoughtful
gesture.”
Ken Langone, CEO, Invemed Associates [from Ronna
Lichtenberg, It’s Not Business, It’s Personal]

37. Coaches… Are The
Brand

38. Coaches… Have a
GREAT
HEART!

39. The “Job” of
Coaching.

40. In summary.
• Demystify yourself
– Coaching is a selfish act
• Be optimistic
– Concentrate on the strengths
• Make time
– 5 minutes / @
• Soft is Hard
– Connect / Emote / Share
• Reassure ad nauseum

41. HAVE FUN
Pub / Quiz
Movies / Music
Chai / Books
Scrabble / Crossword
Trek / Holiday

42. Fun is a pervasive spirit that captures
an organization and allows it to think
positive and be productive

43. Coach
From
the
Heart!
The fundamental task of
leaders is to prime good
feelings in those they lead…

44. Finally, coaching, like
parenthood will never be an
exact science. But neither
should it be a complete
mystery to those who practice
it. A mixture of the knowledge
of what it takes to be a
successful and effective coach
and the conventional ‘gut
feeling’ usually delivers the
best results.

45. My Coachees
Sailesh / Jaspal / Gaurav / Suman
Pranav / Pradeep / Afsal / Bharat
Mihir / Kashyap / Datta / Aditya

46. COACHEE
1979 – 2004
HE WOULDA DONE SOME
REALLY COOL STUFF
BUT …
HIS TUTOR WOULDN’T LET
HIM!

47. 5 Answers
• The high point of my BLT Stint
• The low point of my BLT Stint
• The best thing my tutor ever did
• The worst thing my tutor ever did
• What will I do differently when I am a
tutor

48. Open House
Ask all the questions...

49. Thank You

50. “You must be
the change you
wish to see in
the world.”
Gandhi

51. G.R.O.W
Goal Responsibility
•Agree topic for discussion •Invite Self Assessment
•Set aim if appropriate •Check assumptions
•Discard irrelevant history
GROW
Wrap •Options
•Commit to Action •Cover full range of possibilities
•Identify possible obstacles •Invite suggestions from coachee
•Define timing •Offer suggestions carefully
•Agree support •Ensure choices are made