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What Online Marketing
Activities Should You Be
Prioritizing?
STEPHANIE CHANG
STEPHANIE CHANG
Head of New York/Consultant, Distilled

stephanie.chang@distilled.net

@stephpchang
Prove Your Product
Has a Market
Having a great product isn’t enough

http://www.theverge.com/2013/11/5/5039216/everpix-life-and-death-inside-theworlds-best-photo-startup
Invest into Paid Search Channels

Paid search using Google Adwords or Bing Ads
http://www.rimmkaufman.com/blog/starting-from-scratch-a-paid-search-primer/20112007/
Note: It’s important to set up
tracking

Set up Google Analytics on your site – It’s free!

@stephpchang

Stephanie Chang
Why Paid Search?

This is the most efficient way to determine if there is
a market for your product online
@stephpchang

Stephanie Chang
Make sure to test your paid search
ad copy

Do certain keywords/headlines/copy lead to customers?
This is the quickest way to measure the performance of your paid
advertisement
@stephpchang

Stephanie Chang
The most important metric to
measure

http://www.kaushik.net/avinash/best-web-metrics-kpis-small-medium-large-business/

Cost-Per-Acquisition / Cost to Gain a Customer
@stephpchang

Stephanie Chang
You also have clear marketing
objectives in paid search

Start with your baseline conversion results and aim
for higher quality scores and lower cost-per-clicks.
Set clear parameters in your paid
search campaign

http://offers.hubspot.com/marketing-ebook/introductory-guide-to-paid-search

Set daily maximum budgets and bids for keywords until you figure
out what keywords perform
Tip: Low budget  Bid on Long-Tail Keywords
Test the Market
Once you’ve proven there’s a
market...

Gain an understanding of your target market using
social targeting – demographics, geo location
Develop a direct relationship with
your customers with a simple email
marketing strategy

Test what type of content leads to high open
rates and what types lead to conversions.
@stephpchang

Stephanie Chang
Then compare your product to your
competitors
Factors

My
Business

Competitor
1

Competitor
2

Competitor
3

Notes

Products
Price

Quality
Expertise
Location
Reputation

How are they gaining customers? Who talks about them online?

@stephpchang

Stephanie Chang
Build Momentum
Build your community and content

Continue to engage with your existing customer base

@stephpchang

Stephanie Chang
Build relationships with influencers
from the community

Use tools like Topsy or Followerwonk.
If you’re able to build your own tools, scrape data from Twitter and
visualize the data using TagsExplorer or Fusion Tables
@stephpchang

Stephanie Chang
Optimize your site for SEO

Free Guide to SEO
http://moz.com/beginners-guide-to-seo
@stephpchang

Stephanie Chang
Find your target audience on other online
communities/sites, create value, and grab their
attention.

http://www.slideshare.net/mattangriffel/growth-hacking

You’ve determined there is a market for your product online. Find
creative/authentic ways to create awareness for your business.
@stephpchang

Stephanie Chang
Become friends with journalists and
learn how to create/break news.

These activities will help you create awareness, capture people’s
attention, and keep your company top of mind.
@stephpchang

Stephanie Chang
Build Customer Loyalty
Develop different types of content to
address your customer’s needs

It took this much effort
to gain customers –
keep them!

It’s very important to develop a relationship with your
customers. Why not do it with content?
@stephpchang

Stephanie Chang
Customers are important brand
advocates

Be deliberate in your marketing about what makes
your company exceptional.
@stephpchang

Stephanie Chang
Edge Cases
Crowd Funding benefits from PR

Example: Kickstarter
@stephpchang

Stephanie Chang
Niche products

Would benefit from focused marketing efforts
@stephpchang

Stephanie Chang
B2B Products

Would benefit from focused marketing efforts

@stephpchang

Stephanie Chang
B2C Niche Products

Target specific channels
@stephpchang

Stephanie Chang
Thanks.
Any questions?

STEPHANIE CHANG
stephanie.chang@distilled.net
@stephpchang

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Customer Acquisition Marketing - JuiceTank

  • 1. What Online Marketing Activities Should You Be Prioritizing? STEPHANIE CHANG
  • 2. STEPHANIE CHANG Head of New York/Consultant, Distilled stephanie.chang@distilled.net @stephpchang
  • 4. Having a great product isn’t enough http://www.theverge.com/2013/11/5/5039216/everpix-life-and-death-inside-theworlds-best-photo-startup
  • 5. Invest into Paid Search Channels Paid search using Google Adwords or Bing Ads http://www.rimmkaufman.com/blog/starting-from-scratch-a-paid-search-primer/20112007/
  • 6. Note: It’s important to set up tracking Set up Google Analytics on your site – It’s free! @stephpchang Stephanie Chang
  • 7. Why Paid Search? This is the most efficient way to determine if there is a market for your product online @stephpchang Stephanie Chang
  • 8. Make sure to test your paid search ad copy Do certain keywords/headlines/copy lead to customers? This is the quickest way to measure the performance of your paid advertisement @stephpchang Stephanie Chang
  • 9. The most important metric to measure http://www.kaushik.net/avinash/best-web-metrics-kpis-small-medium-large-business/ Cost-Per-Acquisition / Cost to Gain a Customer @stephpchang Stephanie Chang
  • 10. You also have clear marketing objectives in paid search Start with your baseline conversion results and aim for higher quality scores and lower cost-per-clicks.
  • 11. Set clear parameters in your paid search campaign http://offers.hubspot.com/marketing-ebook/introductory-guide-to-paid-search Set daily maximum budgets and bids for keywords until you figure out what keywords perform Tip: Low budget  Bid on Long-Tail Keywords
  • 13. Once you’ve proven there’s a market... Gain an understanding of your target market using social targeting – demographics, geo location
  • 14. Develop a direct relationship with your customers with a simple email marketing strategy Test what type of content leads to high open rates and what types lead to conversions. @stephpchang Stephanie Chang
  • 15. Then compare your product to your competitors Factors My Business Competitor 1 Competitor 2 Competitor 3 Notes Products Price Quality Expertise Location Reputation How are they gaining customers? Who talks about them online? @stephpchang Stephanie Chang
  • 17. Build your community and content Continue to engage with your existing customer base @stephpchang Stephanie Chang
  • 18. Build relationships with influencers from the community Use tools like Topsy or Followerwonk. If you’re able to build your own tools, scrape data from Twitter and visualize the data using TagsExplorer or Fusion Tables @stephpchang Stephanie Chang
  • 19. Optimize your site for SEO Free Guide to SEO http://moz.com/beginners-guide-to-seo @stephpchang Stephanie Chang
  • 20. Find your target audience on other online communities/sites, create value, and grab their attention. http://www.slideshare.net/mattangriffel/growth-hacking You’ve determined there is a market for your product online. Find creative/authentic ways to create awareness for your business. @stephpchang Stephanie Chang
  • 21. Become friends with journalists and learn how to create/break news. These activities will help you create awareness, capture people’s attention, and keep your company top of mind. @stephpchang Stephanie Chang
  • 23. Develop different types of content to address your customer’s needs It took this much effort to gain customers – keep them! It’s very important to develop a relationship with your customers. Why not do it with content? @stephpchang Stephanie Chang
  • 24. Customers are important brand advocates Be deliberate in your marketing about what makes your company exceptional. @stephpchang Stephanie Chang
  • 26. Crowd Funding benefits from PR Example: Kickstarter @stephpchang Stephanie Chang
  • 27. Niche products Would benefit from focused marketing efforts @stephpchang Stephanie Chang
  • 28. B2B Products Would benefit from focused marketing efforts @stephpchang Stephanie Chang
  • 29. B2C Niche Products Target specific channels @stephpchang Stephanie Chang