2. Increasing Data Center Complexity
Technology
Virtualization, network storage, VOIP and web applications
Access
VPN, mobile, WAN, LAN, wireless, security
People
Distributed, specialized, fewer resources, lower budgets
Process
ITSM adoption – control, administration, and monitoring of the entire
infrastructure – supported by standards (COBIT, ITIL, ISO, etc.)
Tools
Multiple point tools, bolt-on with expensive integration points, maintenance
(C) 2009 AccelOps, Inc. 8/4/2009 2
3. Current State Resolution Process
“All hands on deck”
Multiple people, systems, consoles, data sources, …
Synchronous communication challenging
No “single source of truth”
Outcomes
Extended root-cause analysis
Decreased MTTR
Datacenter Help Desk SOC, NOC Systems, Application
SLA’s not achieved Director Admin Mgmt.
Unhappy customers
(C) 2009 AccelOps, Inc. 8/4/2009 3
4. What is Needed
Cross-domain visibility
Network, systems, security, applications and identity
Understanding of interdependencies
Element relationship to applications and business services
Rapid, comprehensive information access
“A single source of truth”
Aligned systems, tools
Seamless
Cost-effective
A single pane of glass…
(C) 2009 AccelOps, Inc. 8/4/2009 4
5. Why SOC − NOC Convergence
Optimize resources
Align stakeholders, systems, tools, information
Procedures
Controls
Workflows
Reporting
Improve SLA
Decrease costs
Increase responsiveness to the business
(C) 2009 AccelOps, Inc. 8/4/2009 5
6. SOC/NOC Convergence − How
Define critical capabilities
Network operations Security operations
Network fault tolerance Network behavior anomaly
Switch/router configuration detection
Sniffing troubleshooting Intrusion detection
Systems monitoring Log management
Network forensics
Identify control/process gaps
Network anomalies and system changes (underlying issue,
vulnerability)
Identity and location (who and where)
Violation or incident impact on business (diminished means to
understand impact)
(C) 2009 AccelOps, Inc. 8/4/2009 6
7. SOC/NOC Convergence − How
Alignment
Organizational, standards, controls, policies
Identify enabling technology
Integrated tools vs. Point tools
Complementary technology integration – e.g. Service desk
(C) 2009 AccelOps, Inc. 8/4/2009 7
8. AccelOps & SOC/NOC Convergence
Single-pane of glass for end-to-end visibility
Cuts across networks, systems, applications and identity
Proactive monitoring and efficient root-cause analysis
reduces service downtime and optimize resources
Correlate data from all components and domains (performance,
availability, security) to derive root cause
Integrated monitoring solution
Performance, Availability, Change,
Security, BSM
Visualization, Enterprise Search
CMDB
Identity, location management
Compliance automation
(C) 2009 AccelOps, Inc. 8/4/2009 8
9. Information
Please contact AccelOps at
Sales@accelops.net
+1 (408) 490-0903, extension 1
Or visit www.accelops.net
(C) 2009 AccelOps, Inc. 8/4/2009 9