Telco 2.0 -- Transforming Services Delivery

Transforming Services Delivery " Crossing the Chasm to Telco 2.0"

Carrier Market has Changed Core Services New Services Subscribers $ Traditional Competition Emerging Competition Voice Hosting Broadband SaaS Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],What is the impact on business models?

Business Models are Changing How will carriers make money?

Revenue Sources are Changing What does it mean to be a 'carrier'?

Telco 1.0 vs. Web 2.0 ,[object Object],[object Object],[object Object],[object Object],Revenue Share Telco Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],Market Growth Low Rapid $ $ low low high percentage high percentage Who 'owns' the customer?

Defining Customer Value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Telco 2.0 Boundaries will blur, but what's your primary focus?

Converged Services Provider Aggregating Core and External Services SMBs SOHO Verticals Enterprise Application Services IT/Managed Services Telephony Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Trusted Provider Converged Services How can carriers transform?

Telco 1.0 Approach won't Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Challenge to Revenue Avoiding the time-to-market trauma...

Transcending Transformation (Making Change Work) "As for service creation, there's a need for new investment here, in things like Jamcracker." "You clearly can't have projects that spend 6-12 months working on OSS BSS integration any more." Crossing the chasm to converged services... Steve Zimba Managing Director Global Telecoms Business

Jamcracker Delivers On-Demand ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Offering everything from A to Z for services delivery...

A to Z Includes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Let's put theory into practice...

Carrier Business Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quickly, efficiently, profitably...

Carrier-Branded SaaS Marketplace Help Desk Support User Management Billing & Settlement Services Provisioning Security Services Integration Jamcracker Services Delivery Network Jamcracker Solution Partners Carrier Partners Core Services Broadband Hosting Mobile Networking Voice Customers Local ISVs Channels Carrier - Jamcracker Partnership

Federated Services Delivery Universal Services, Localized Delivery Help Desk Support User Management Billing & Settlement Services Provisioning Security Services Integration Jamcracker Services Delivery Network Marketplace Partners Solution Partners Others...

Carrier's Perspectives on Jamcracker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Delivering Web 2.0 services via Telco 2.0...

Transformation is Good Business Service Bundles Subscribers $ ,[object Object],[object Object],[object Object],[object Object],[object Object],Expanded Offerings Voice Hosting Broadband SaaS Web 2.0 Core Services New Services

Change Benefits Everyone Customers - One-stop-shop of many best-of-breed services - Single point of purchasing, billing, and support - Unified provisioning and user experience Carriers - Increase stickiness, reduce churn - Grow net-new ARPU - Increase sales/channel productivity - Bundling differentiates core services ISVs - Expand distribution - Bundle offerings with new services

The Future is Now! "Voice, video, and data, digitally delivered across interconnecting networks to a variety of different terminals with different uses. As always, the technology takes shape long before its full consequences for society take place." "The internet, in particular, is remarkable for its many different capabilities. It is more than just a means of communicating: it is a marketplace, a library, a distribution chain ." Frances Cairncross, "The Death of Distance"

Telco 2.0 -- Transforming Services Delivery

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Telco 2.0 -- Transforming Services Delivery