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10 Commandments of UX
1. 
Understand 
the User’s Perspective
“You are not the user. Neither 
is your boss.” 
Jessyca Frederick 
Director of Product Management, ThisNext
How we see our product 
User Interface 
Logic 
Data
How we see our product How the user sees it 
User Interface 
Logic 
Data 
User Interface 
Magic
2. 
Understand the Goal
What problem are we trying 
to solve?
What problem are we trying 
to solve? 
Identify THAT…
What problem are we trying 
to solve? 
Identify THAT… 
THEN formulate solutions.
3. 
Avoid Over-thinking
Seriously. Stop it.
Most of the time, more is 
not better. It’s just more.
Unless there’s a DOT 
regulation, aim for 80% of the 
audience. 
We can always go back and 
add if there is a need. 
Most of the time, there’s not.
4. 
Simplify
Google
Google 
Apple
Google 
Apple 
Most Websites
Google 
Apple 
Most Websites 
(Why I will always have a job)
Actually… 
most of the time it is.
5. 
Context is King
•Where is the user? 
•What is their frame 
of mind? 
•What is their time 
frame?
•What does the user 
expect?
6. 
Innovate, Do Not Imitate
Innovate = dream 
up as many possible 
solutions as you can 
think of.
Innovate = dream up 
as many possible 
solutions as you can 
think of. 
Don’t just do what the 
other guy does.
Do not Imitate…
Do not Imitate… 
But if you do, be smart.
Do not Imitate… 
But if you do, be smart. 
oAre they successful? 
oDo they have good research? 
oIs it a like product?
7. 
Consider All Then Trim
All solutions should be 
considered. 
Not all solutions should 
be used.
Which solutions only address 
fringe?
Which solutions only address 
fringe? 
Which solutions don’t have good 
ROI?
Which solutions only address 
fringe? 
Which solutions don’t have good 
ROI? 
Which solutions aren’t expected 
by the user?
Which solutions only address 
fringe? 
Which solutions don’t have good 
ROI? 
Which solutions aren’t expected 
by the user? 
Trim those.
8. 
Plan Before Design
Lack of planning = 
expensive + illogical
9. 
Balance Needs
What UX Aims For…
What UX Aims For…
What UX Aims For… 
Customer Needs
What UX Aims For… 
Customer Needs
10. 
Question, question, question
UX Fav Questions 
• What are we trying to solve for? 
• 
• 
• 
• 
• 
• 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• 
• 
• 
• 
• 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• 
• 
• 
• 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• WWUD? (what would the user do?) 
• 
• 
• 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• WWUD? (what would the user do?) 
• Is there a better place for this to live? 
• 
• 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• WWUD? (what would the user do?) 
• Is there a better place for this to live? 
• Is this consistent with our standards? 
• 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• WWUD? (what would the user do?) 
• Is there a better place for this to live? 
• Is this consistent with our standards? 
• Is this best practice? 
• 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• WWUD? (what would the user do?) 
• Is there a better place for this to live? 
• Is this consistent with our standards? 
• Is this best practice? 
• What does the user expect? 
•
UX Fav Questions 
• What are we trying to solve for? 
• Is there a different way to do this? 
• Is this necessary? 
• WWUD? (what would the user do?) 
• Is there a better place for this to live? 
• Is this consistent with our standards? 
• Is this best practice? 
• What does the user expect? 
• Have we accounted for all scenarios?
Questions?
10 Commandments 
1. Understand the user’s perspective 
2. Understand the goal 
3. Avoid over-thinking 
4. Simplify 
5. Context is king 
6. Innovate, do not imitate 
7. Consider all, then trim 
8. Plan before design 
9. Balance needs 
10.Question, question, question
brookebrooks.com 
twitter: stillatulsagirl

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10 Commandments of UX

Notes de l'éditeur

  1. We tend to look at what works for us. We NEED to look at what is good for the customer.
  2. We tend to look at what works for us. We NEED to look at what is good for the customer.