Scott Wasserman

Providence, Rhode Island Area United States

Certified Digital Marketing Consultant, Certified Research Analyst/Managing Partner

Advertising / Marketing / PR

In 16 years with the Hair Club, (Ten as a franchise owner) I understood the benefits of high quality customer service both for the consumer and the business. I always felt grateful to have a customer put their faith and trust in my company and myself. I will always be Thankful for the opportunities that Hair Club gave me and my ability to help people feel better about themselves. Toward the end of my tenure, I began to research the level of low end service that some companies give to their customers; in almost all cases unintentionally. "One year on the internet is like a dog year!! In other words it's growing faster and faster. Those words were uttered by Vint Cerf, one of the ...