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SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez notre Politique de confidentialité et nos Conditions d’utilisation pour en savoir plus.
As the bar went My gym teacher told me that I couldn’t jump..higher jumpers So I set out to prove him wrong.. And figured a way of gettingrefined the higher and better..techniques.. The old techniques justBecame more weren’t working anymoreprofessional.. with the bar getting soSettled on standard high..approaches.. So I decided to look at it in a completely new wayHowever the barkept going up Dick Fosbury
Who is consistently winning Gold?(and doing work in a very different way?
CEO CustomerMarketing Sales Operations Finance Service
Some say they are doing it –that’s just junkWe show that we value ourcustomers by serving them well,putting their needs and interests atthe center of everything we do.(from the AOL mission statement)http://www.youtube.com/watch?v=xaaAYVUWP0I
What do weight-loss plans Six Sigmaand process-improvementprograms such as Six crashes andSigma and "leanmanufacturing" have in burnscommon?They typically start offwell, generating excitementand great progress, but alltoo often failto have a lasting impact asparticipants gradually losemotivation and fall backinto old habits.Recent studies, forexample, suggest thatnearly 60% of all corporateSix Sigma initiatives fail toyield the desired results.
What do customers need and how can we do it?“…..rather than ask what are we good atand what else can we do with that skill,you ask who are our customers? What do they need? And then you say we are going to give that to them regardless”
On the UP with Outside-In Jill McDonald, the chief executive of McDonalds UK business said: "We have been consistently investing in our business to offer customers quality food at affordable prices. We have re-imaged over 90% of our UK restaurants to make them more attractive destinations." The company also plans to open 1,300 new stores this year.
“Outside-in is a powerful idea” Jack Welch the ability to turn thatthe ability to learn more learning into actionabout our customers
Your time is limited, so don’t waste it living someoneelse’s life.Dont be trapped by dogma - which is living withthe results of other peoples thinking.Most important,have the courage tofollow your heart They somehowand intuition. already know what you truly want to become. Everything else is secondary. Steve Jobs (God bless him)