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The future of social
     media in
  sport & active
      leisure


        Sue Anstiss, Promote PR
Our agency

   Established in 1994
   Team of 12 based in Berkshire
   Extensive range of clients in sport, fitness and active leisure
Our current clients
 Current clients
Some of our previous clients
• Quick bit about you...
• Your experience of social media?
• What you’d like from today?
1752            1916   1930’s     1970     2011
First newspaper   Radio     TV     Computer
published
The old communication model
was a   monologue.
The average person is exposed to



 3000                    advertising
                         messages/day
The new communication model

is a   dialogue.
The new communication model

is a   dialogue.
In Europe, 50%
is member of
only 1 social
network, mostly
Facebook.
But how do we
 get started?
1. Have a strategy
HOPE IS NOT A STRATEGY.




                          Photo by Utne.com
2. Experiment with social media
 • Experiment personally before
   professionally

 • Try a variety of social media
   tools

 • Be yourself, make some
   friends, and share
3. Listen
o Avoid puffery

o Avoid evasion and lying

o Admit your mistakes right
  away
5. Give
generously
o Don’t be afraid to share

o Make your content easy
  to share

o Think like a contributor & not a
  marketer
Relinquish
 control
o Don't shout
  Don't broadcast
  Don’t brag

o Speak like yourself

o Personify your brand
o Don’t try to delete or remove
  criticism

o Admit your shortcomings

o Work openly towards an
  explanation and solution
o Don’t wait until you
  have a campaign to
  launch - start planning
  and listening now

o Build relationships so
  they’re ready when you
  need them
o ‘Divide and conquer’ within
  your team

o Recruit more help if needed

o Use your audience to spread the
  word
10. Measure
results
www.google.com/analytics
Free analytics to measure success
Facebook offers unique analytics
Paid for analysis
Level 1       Level 2         Level 3
4,000,000,000
The number of photos archived on Flickr.com
o Fastest ever growing online viral
  video campaign
o 6.7 million views after 24 hours
o 23 million views after 36 hours
o Isaiah Mustafa replied to 186 online
  comments and questions
o Sales increased by 107%
WORLDWIDE




750 million users
100+ million mobile
UK STATS




 30 million
Over                users




15+ million       daily
Top ten sporting brands on
         Facebook
Basketball Never Stops
RAZR Challenge
Increasing engagement...?
1. Photo posts
   Receive 50% more impressions than any other post type or media type

2. Quotes
   Provide 22% more interactions when compared to all post types

3. Questions
   Generate almost twice as many comments as any other post type

4. Links
   87% more likely to be shared than any other type of post




Source: Roost.com
Study evaluating 10,000 Facebook and twitter posts by 8,000 small businesses across 50 industries
o   Location
o   Age
o   Sex
o   Keywords (appear in your
    users profile)
o   Education
o   Workplace
o   Relationship status
o   Relationship interests
o   Languages
Add the ‘like button’ to your
website and emails
From a daily social media
strategy conference call to the
  final postgame tweet, these
   efforts seek to create what
commissioner David Stern likes
  to refer to as a "digital water
cooler," a space where friends,
 fans and followers can discuss
             the NBA.
"I hope fans understand that we're
listening to them as much as we're
talking to them.

"We're responding in real time and
making changes big and small to
deliver them content that they want."
Over half the NBA’s players
  (220+) are on Twitter
Kaka – 5M+ Followers




     Shaquille O’ Neal – 4M+ Followers




           Cristiano Ronaldo – 3.5M Followers




                Lance Armstrong – 3M Followers




                       Tony Hawk – 2.5 M Followers
Google +
Facebook Timeline
HOPE IS NOT A STRATEGY.




                          Photo by Utne.com
HOPE IS NOT A STRATEGY.




                          Photo by Utne.com
HOPE IS NOT A STRATEGY.




                          Photo by Utne.com
HOPE IS NOT A STRATEGY.
HOPE IS NOT A STRATEGY.
HOPE IS NOT A STRATEGY.
Some reading material...
Contact details



                        01628 630363
                     sue@promotepr.com
                     www.promotepr.com
Copthall House, St Ives Road, Maidenhead, Berkshire, SL6 1QS
                     Twitter - @sueanstiss

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FSPA Social Media 1st December 2011

  • 1. The future of social media in sport & active leisure Sue Anstiss, Promote PR
  • 2. Our agency  Established in 1994  Team of 12 based in Berkshire  Extensive range of clients in sport, fitness and active leisure
  • 3. Our current clients Current clients
  • 4. Some of our previous clients
  • 5. • Quick bit about you... • Your experience of social media? • What you’d like from today?
  • 6. 1752 1916 1930’s 1970 2011 First newspaper Radio TV Computer published
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. The old communication model was a monologue.
  • 13. The average person is exposed to 3000 advertising messages/day
  • 14. The new communication model is a dialogue.
  • 15. The new communication model is a dialogue.
  • 16.
  • 17.
  • 18. In Europe, 50% is member of only 1 social network, mostly Facebook.
  • 19. But how do we get started?
  • 20. 1. Have a strategy
  • 21. HOPE IS NOT A STRATEGY. Photo by Utne.com
  • 22.
  • 23. 2. Experiment with social media • Experiment personally before professionally • Try a variety of social media tools • Be yourself, make some friends, and share
  • 24.
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  • 33. o Avoid puffery o Avoid evasion and lying o Admit your mistakes right away
  • 34.
  • 36. o Don’t be afraid to share o Make your content easy to share o Think like a contributor & not a marketer
  • 38. o Don't shout Don't broadcast Don’t brag o Speak like yourself o Personify your brand
  • 39. o Don’t try to delete or remove criticism o Admit your shortcomings o Work openly towards an explanation and solution
  • 40. o Don’t wait until you have a campaign to launch - start planning and listening now o Build relationships so they’re ready when you need them
  • 41. o ‘Divide and conquer’ within your team o Recruit more help if needed o Use your audience to spread the word
  • 44. Free analytics to measure success
  • 46. Paid for analysis Level 1 Level 2 Level 3
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  • 48. 4,000,000,000 The number of photos archived on Flickr.com
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  • 58. o Fastest ever growing online viral video campaign o 6.7 million views after 24 hours o 23 million views after 36 hours o Isaiah Mustafa replied to 186 online comments and questions o Sales increased by 107%
  • 59.
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  • 64. UK STATS 30 million Over users 15+ million daily
  • 65.
  • 66. Top ten sporting brands on Facebook
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  • 73. Increasing engagement...? 1. Photo posts Receive 50% more impressions than any other post type or media type 2. Quotes Provide 22% more interactions when compared to all post types 3. Questions Generate almost twice as many comments as any other post type 4. Links 87% more likely to be shared than any other type of post Source: Roost.com Study evaluating 10,000 Facebook and twitter posts by 8,000 small businesses across 50 industries
  • 74. o Location o Age o Sex o Keywords (appear in your users profile) o Education o Workplace o Relationship status o Relationship interests o Languages
  • 75. Add the ‘like button’ to your website and emails
  • 76.
  • 77.
  • 78. From a daily social media strategy conference call to the final postgame tweet, these efforts seek to create what commissioner David Stern likes to refer to as a "digital water cooler," a space where friends, fans and followers can discuss the NBA.
  • 79. "I hope fans understand that we're listening to them as much as we're talking to them. "We're responding in real time and making changes big and small to deliver them content that they want."
  • 80.
  • 81.
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  • 83.
  • 84. Over half the NBA’s players (220+) are on Twitter
  • 85. Kaka – 5M+ Followers Shaquille O’ Neal – 4M+ Followers Cristiano Ronaldo – 3.5M Followers Lance Armstrong – 3M Followers Tony Hawk – 2.5 M Followers
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  • 100. HOPE IS NOT A STRATEGY. Photo by Utne.com
  • 101. HOPE IS NOT A STRATEGY. Photo by Utne.com
  • 102. HOPE IS NOT A STRATEGY. Photo by Utne.com
  • 103. HOPE IS NOT A STRATEGY.
  • 104. HOPE IS NOT A STRATEGY.
  • 105. HOPE IS NOT A STRATEGY.
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  • 111. Contact details 01628 630363 sue@promotepr.com www.promotepr.com Copthall House, St Ives Road, Maidenhead, Berkshire, SL6 1QS Twitter - @sueanstiss