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Effective communication skills
- 1. Developing Effective Communication Skills Developing Effective Communication Skills
- 3. Verbal, vocal and visual Vocal : 37% The voice that we convey Visual : 55 % Our body language Communication Verbal : 8% The message that we deliver
- 8. Basic Communication Principles Everything we do is communication The way we begin our message often determines the outcome of the communication The way message is delivered always effects the way message is received
- 9. Basic Communication Principles The real communication is the message received, not the message intended Communication is two way street – we have to give as well as gather
- 10. Communication Trilogy Give good information Gather good information Mutual respect
- 11. Give Good Information Six C of giving good information Clear Concise Courteous Complete Correct Concrete