An overview on
- Canada Healthcare Market , how it compares with other common wealth countries and US
- Deep Dives into Canada Government Healthcare Market
- The Value chain of Canada Healthcare Market
- The market size and key players
- The trends observed in the market
- Some Key Recommendations while formulating the "Go to Market"
2. PLEASE NOTE
The information in this slider is based on knowledge collected from Public Sources and insights from my experience in Healthcare
Sector. Most of the data synchs with conditions in 2015 – there might have been some recent changes to the ecosystem which
this report might not have captured.
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 2
3. AGENDA
About Canada Healthcare
Comparison with US and UK
Canada Healthcare Market – Budget Trends
Canada – Healthcare IT Market
Appendix
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 3
5. Introduction to Canada HC Market
Canada is a high-income country with a population of 33 million people.
Life expectancy in Canada continues to rise and is high compared with most countries
Infant and maternal mortality rates tend to be worse than in countries such as Australia, France and Sweden
About 70% of total health expenditure comes from the general tax revenues of the federal, provincial and territorial
governments.
Most public revenues for health are used to provide universal medicare (medically necessary hospital and physician
services that are free at the point of service for residents) and to subsidize the costs of outpatient prescription drugs
and long-term care.
13 public single-payer insurance schemes (one for each province) that are distinct but similar.
The governance, organization and delivery of health services is highly decentralized, with the provinces and
territories responsible for administering medicare and planning health services.
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 5
6. Fiscal Federalism
The Federal Government has a largely fiscal role, due to its spending power
Federal government was responsible for maintaining ‘Peace, Order and Good Governance’ (POGG). Federal government
is responsible for…
Food, pharmaceutical, consumer product, and health technology regulations and standards (Health Canada)
The maintenance of a national health information database (CIHI)
Public health and infectious disease surveillance (PHAC)
Maintains a national ‘minimum standard’ of medically necessary services that must be insured under provincial health
insurance plans
Health accords are negotiated every 10 years to determine its financial contribution to the provinces. Historically, it
included cash transfers and/or giving provinces ‘tax room’
The 2014 Govt. decided not extend the Health Accord and it expired in 2014
Funds from the Feds are contingent on provinces adhering to the Canada Health Act
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 6
7. Governance of Healthcare
Federal Government
Canada Health Act
Health protection
Research (Canadian Institutes of Health
Research)
Cash transfers and/or giving provinces ‘tax
room
Regional Health Authorities
Funding allocation
Needs assessment
Professional Regulatory Bodies
Licensure
Discipline
Provincial/Territorial Governments
Policy-setting (e.g., def. of insured
services)
Funding
Health professional regulation
regulation of hospitals
Hospitals and Agencies*
Program delivery
Quality assurance
Physician privileges
*Note these would be subsumed under regional health authorities in most jurisdictions.
Governance, organization and delivery of health services is highly decentralized for at least three reasons: (1) provincial (and
territorial) responsibility for the funding and delivery of most health care services; (2) the status of physicians as independent
contractors; and (3) the existence of multiple organizations, from RHAs to privately governed hospitals that operate at arm’s length
from provincial governments
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 7
8. Structural Profile Of Public Health In Canada
# Province Health Authority Number of Hospitals
1 British Columbia
• Fraser Health Authority
• Interior Health Authority
• Northern Health Authority
• Vancouver Coastal Health Authority VancouverIsland Health Authority
108
2 Alberta • Alberta Health Services 91
3 Manitoba
• Interlake-EasternRegional Health Authority
• Northern RegionalHealth Authority
• SouthernHealth/Santé Sud
• Prairie Mountain Health
• Winnipeg Regional Health Authority
13
4 New Brunswick (N.B.)
• Horizon Health Network
• Vitalité Health Network
23
5
Newfoundland and
Labrador
• Eastern RegionalHealth Authority
• Central Regional Health Authority
• Western Regional Health Authority
• Labrador-Grenfell RegionalHealth Authority
51
6 Northwest Territories
• Beaufort-Delta HSS Authority
• Dehcho HSS Authority
• Fort Smith HSS Authority
• Hay River HSS Authority
• Sahtu HSS Authority
• StantonTerritorial Health Authority
• Tlicho Community Services Agency
• Yellowknife HSS Authority
5
7 Nunavat • No regionalHA but there are 3 admin. regions: Kitikmeot Region, Kivalliq Region, and Baffin Region 9
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 8
9. Structural Profile Of Public Health In Canada
# Province Health Authority Number of Hospitals
8 Nova Scotia • Nova Scotia Health Authority 43
9 Ontario • 36 public health units 250
10 Prince Edward Island • Health P.E.I 8
11 Quebec
• Horizon Health Network
• Vitalité Health Network
331
12 Saskatchewan
• Cypress RegionalHealth Authority;
• Five Hills Regional Health Authority;
• Heartland RegionalHealth Authority;
• Keewatin Yatthé Regional Health Authority;
• Kelsey Trail Regional Health Authority;
• Mamawetan Churchill River Regional Health Authority;
• Prairie North Regional Health Authority;
• Prince Albert ParklandRegionalHealth Authority;
• Regina Qu'Appelle Regional Health Authority;
• SaskatoonRegionalHealth Authority;
• Sun Country Regional Health Authority;
• Sunrise Regional Health Authority
95
13 Yukon
No regionalhealth boards. The Yukon Departmentof Health and Social Services handles the operation of 1 hosp
and 14 Comm Health Centres in the Yukon 7
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 9
10. Provinces and Territorial health ministries
Newfoundland and Labrador - Department of Health and Community Services
Prince Edward Island - Department of Health and Wellness
Nova Scotia - Department of Health and Wellness
New Brunswick - Department of Health
Quebec - Ministry of Health and Social Services
Ontario - Ministry of Health and Long-Term Care
Manitoba - Manitoba Health
Saskatchewan - Saskatchewan Health
Alberta - Alberta Health and Wellness
British Columbia - Ministry of Health Services
Yukon - Yukon Health and Social Services
Northwest Territories - Department of Health and Social Services
Nunavut - Department of Health and Social Services
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 10
11. CANADA – COMPARISON WITH US
AND UK
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 11
12. Ranking Of HC System On Performance
Parameters Canada U.S.A UK
Overall Ranking (2013) 10 11 1
Quality Care 9 5 1
Access 9 9 1
Efficiency 8 11 1
Healthy Lives 8 11 10
World Health Organization and OECD conducted this for 11commonwealth countries includes U.S.A, UK, Canada
Canada lags in Access and Quality Care but has better healthy lives than UK and U.S.A
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 12
13. Healthcare Spending :How Canada Compares
Parameters Canada U.S.A UK
Funding: Public Sector
contribution to total
71% 48% 84%
$ per Capita/ year
4602 8745 3289
% of GDP
10.9% 16.9% 9.3%
Commonwealth Fund has ranked U.S.A, UK
and Canada among other common wealth
countries and came up with this ranking
Source: The Commonwealth Fund
Canada ranks in between U.S.A and UK. U.S.A spends more on HC both in terms of per capita and % of GDP – while the public sector
contribution is least . UK is on other side of spectrum
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 13
14. Unlike U.S.A - Age Not Affecting The Spend
NOT MUCH. The age group (65+) has increased from 12.7% to 14.9% but the spending overall by this group has only marginally increased from 44.5% to 45.2%
Source: National Health Expenditure Database, Canadian Institute for Health Information
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 14
16. Canada Health Care Overview Numbers that matter
$171 Billion: Total HC spending
$4836: Per Capita Per Year
11%: HC expenditure as % of GDP
12%: Employed in HC industry
1984
Where Health “$” is spent (2014)
Source: National Health Expenditure Database, Canadian Institute for Health Information
Public and Private Funding Split across components
71% Overall % of Public Spend in HC
Under Lester Pearson's Liberal government, Canada's health care
was expanded through the Medical Care Act, to provide near
universal coverage to all Canadians
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 16
17. Canada Govt. HC IT & Hospital IT Spending
Data Sets
• U.S.A Hospital Spending is 32% of HC Spending (Source: CMS ) – similar to Canada
• Hospital IT Expense is 3.92% (both CAPEX and OPEX) and 3.68% (OPEX only) of total Hospital expenses in
U.S.A (HIMSS)
• Govt. funds 71% of Canadian Healthcare (CIHI)
Assumption
- Canadian Hospitals will have the similar IT need as U.S.A: % of expense of IT in Hospital spend (OPEX) would be 3.68%
Conclusion
- Govt. budget for IT in Canada Hospitals could be = HC Spend for 2014 * Govt. Funding Share * Hospital Share * IT Share
= $171 Billion * 71% * 30% * 3.68% = $1.43 Billion
“40% of Total provincial / territorial government program
expenditure were allocated to healthcare in 2013”
(Source: NHEXT)1
2
Canada Govt. HC IT Budget would be around $2.24 Billion3
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 17
18. OTHER USE OF GOVT. FUNDS APART FROM HOSPITALS
Physicians
Some of the Physicians directly bill to provinces, while others are
employed by hospitals. Their expenses are covered in Hospitals
section
Other Institutions
Nursing homes and residential care facilities
Drugs
Retail sales of prescribed and no prescribed drugs
Public Health
Food and Drug Safety, Health inspections, health promotion
activities, community mental health programs, public health
nursing, measures to prevent the spread of communicable
disease, occupational health to promote and enhance health
and safety at workplace
Other Health Spending
Health research, Medical Transportation
Capital
Construction, machinery, equipment and some software of
hospitals and clinics, first aid stations
Administration
Cost to operate health departments
Other Professional
Dental and Vision care professionals
46.7
27.1
12.1
9.8 8.6 8.0
5.2
2.2 1.5
Hospitals Physicians Other Institutions Drugs Public Health Other Health
Spending
Capital Administration Other Professionals
GOVT. SPENDING (BILLION USD)
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 18
19. HC SPENDING OVER THE YEARS AND PROJECTIONS
HealthCare Spending ( US $ Bln)
HC Spending year on year from 2006-2015 ( source: Epsicom, Economist
Intelligence Unit)
From 1998 to 2010: HC spending outstripped GDP growth in each year
Since 2012: HC spending declined compared to growth of GDP
PBO Forecast ( 2087) of HC as % of GDP spend would rise up to 13%
from current 11 %
(Source: Office of Parliamentary Budget Officer)
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 19
20. HOSPITAL SHARE OF PUBLIC SECTOR HEALTH EXPENDITURE
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 20
21. HOSPITAL SPENDING: PROVINCES / YEAR ON YEAR TREND
-10.00
-5.00
0.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
45.00
Alta. B.C. Man. N.B. Nfld. N.S. N.W.T. Nun. Ont. P.E.I. Que. Sask. Y.T.
Hospital Spending (% Annual Change)
2009 2010 2011 2012 2013 2014
Source: National Health Expenditure Database, Canadian Institute for Health Information
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 21
22. HC IT FORECAST(PUBLIC & PRIVATE)
Projected Annual Spending in Healthcare Technology($m)
Spending ($m) 2012 2013 2014 2015 2016 2017 2018 2019 CAGR 2013-19
Canada 3,497 3,702 3,950 4,237 4,548 4,835 5,130 5,373 6%
0
200
400
600
800
1000
1200
1400
1600
1800
2012 2013 2014 2015 2016 2017 2018 2019
RCM
Patient admin
PACS
e-Pres
EHR
BI & Analytics
Projected Annual Spending in Clinical Apps($m)
Source :Ovum
RCM :Revenue cycle management(includes billing)
PACS :Picture, Archiving and communication
e-Pres :E- prescribing
EHR :Electronic Health Records
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 22
25. HOW CANADA STANDS: HC IT ADOPTION
A survey conducted by Accenture (500 doctors in Canada) found the following for U.S.A. Canada and UK
HealthCare IT functionalities
U.S.A Canada UK
P S P S P S
Use Electronic Tools to reduce administrative burden( ex:
Scheduling, Billing)
60% 62% 53% 47% 47% 25%
Patient notes entered electronically during or after consultations 58% 59% 42% 29% 91% 16%
Receive electronic reminders / alerts while am seeing patients 35% 33% 20% 13% 84% 7%
Use Computerized decision support system to make diagnostic
and treatment decisions while seeing the patient
19% 22% 18% 11% 28% 13%
HC IT Adoption- average 43% 44% 33% 25% 63% 15%
Canada has more IT adoption in primary care than in secondary care ( like UK) Canada doesn’t have vast discrepancy in IT Adoption between primary and secondary care
P: Primary Care S: Secondary Care
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 25
26. A NOTE ON GOVT. OWNED HC IT SYSTEMS
Financial Systems: Example Claims processing are owned by Govt.
Govt. however outsources these services to Canadian IT companies
Companies who manage Govt owned HC IT Systems
TELUS, for the province of Ontario
IBM, for smaller provinces
Deloitte, for BC
Oracle, for BC
Medavie, New Burnswick
Prime importance to data not moving out of country, so companies with offices and DC in Canada are
preferred over those working out of USA over those from India or other destinations
Preference towards those companies who have Canadian story, example customers served, regions present,
impact made within Canada
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 26
27. OVUM: AWARDS IN GOVT. HC (JUNE,2014 - PRESENT)
Client
Name
Primary
Vendor
Deal Date Contract Length
(months)
TCV
($m)
Bid Type IT Service Type Description of components Part of large contract
Government
of Ontario
CrimsonLogic 13 Jan 2015 36 6.0 Competitive Application
development and
support; IT Consulting
Selected Vendor of Record (Task based I&IT
Services and I&IT Solution Consulting Services)
Yes
Shared
Services
Canada
IBM Corp 08 Oct 2014 36 24.0 Competitive Data center
outsourcing;
Infrastructure
management;
Maintenance/support
To provide and manage enterprise data center
space
No
Government
of Alberta
Fujitsu Group 08 Sep
2014
120 30.0 Competitive Business
continuity/disaster
recovery; Helpdesk
management;
Maintenance/support
Manage and Operate Service Desk Services
for all ministries of Provincial government
Yes
All of these awards were won on Fixed pricing
Non HC – there are more opportunities here
Recruitment - MSA (Saskatchewan)
Review Process, Portal development, Analytics, Project Management
(Alberta Public Sector)
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 27
28. MERX: RFP’S AWARDED IN HC (MAY,2014 - PRESENT)
Client Name Primary
Vendor
Deal
announceme
nt Date
Contract
Length
(months)
TCV
($m)
IT Service Type
Rouge Valley Health
System
Gribaltar Feb, 2015 N/A N/A Provision Of Citrix Software Refresh And
Implementation
Ontario Shores Centre
for Mental Health
Sciences
NA Feb,2015 N/A N/A Endpoint Protection/Security Antivirus Software
St. Joseph Health
Center
Deloitte Jan, 2015 N/A N/A External Financial Audit Services
Northwest Supply ChainMNP LLC Dec, 2014 N/A N/A Virtual HC Current State Analysis and Roadmap
Lakeridge Health
Corporation
Deloitte Dec, 2014 N/A N/A Provision of Facilitation and Advisory Services to the
CEO and Board of Trustees
Northwest Supply Chain3M Canada Sep,2014 N/A N/A Coding and Abstracting Software Solution and Annual
Maintenance
Manitoba Infrastructure
and Transportation
SAP Sep, 2014 N/A N/A SAP Business Object Renewal
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 28
29. PLAYERS – HC IT CONTRACTS IN CANADA
CGI
ECM, Diagnostic Imaging shared services, Chronic Disease Management, Claims System
Management, HIX, Health Informatics, Application Development , AVM
Ministries of Health in some provinces and Health Canada,
ERP and IT operations to provincial hospitals and regional systems
Accenture Cloud, Analytics, ehealth, Connected health
Deloitte e-Health
PWC
Integrated Service Delivery, Shared Back office Services, Digital Backbone, Infrastructure and
Service Delivery
IBM
Analytics, Disease Surveillance and monitoring system
Care Management Platform for Hospital
KPMG
Service Integration, Business Performance Improvement, ehealth, Public and Private Sector
Partnership, Shared Services, Program Management,
E&Y
Remote Patient Monitoring , HealthCare Advisory Services, Transformation, Analytics, Program
Management, Workforce , System design, AVM, ehealth
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 29
30. HC’S NEXT WAVE OF REFORM
Healthcare Clouds - Healthcare clouds will help providers access and store information in more efficient, flexible and secure ways while
helping save money—driving the push toward physician electronic medical records. For patients and consumers, healthcare clouds will
be a platform for personal health records, offering new access, control, visibility and convenience.
Health Analytics - Together, advanced analytics and new data visualization techniques will help unlock the power of data to drive more
informed decision making and, ultimately, higher quality, lower cost care—from public health monitoring and prevention to the
treatment of chronic illnesses.
New Payment Models - The convergence of health reform, new data availability and access, and the push to lower healthcare costs will
drive the shift toward outcomes-based funding in Canada and around the world. New funding models will be linked to meeting specific
targets, adjustments for patient case mix and other measures related to achieving quality outcomes.
Tablet Computing - Easy-to-use and portable, tablet computers will play a critical role in unlocking clinical adoption of technology, like
physician electronic medical records.
m-Health - Mobile technology and mobile apps have become a part of everyday life for many people. Bant, developed in Canada, is
one of the new class of apps simplifying diabetes management. Users can record their glucose readings, link to popular health accounts
and share information.
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 30
31. HC’S NEXT WAVE OF REFORM
Social Networking - the next wave of opportunity will be around patients managing and “curating” healthcare information via social
networking sites. Consumers will be able to access trusted sources and reliable information that reflects patient needs.
Point-Of-Care Diagnostics - Recent advances toward “lab on a chip” allow for thousands of tests to be run on just a few drops of
blood. PoCTs will continue to simultaneously drive consumer empowerment and improve care with the ability to provide reliable and
“instantaneous” results without the need for a large centralized lab.
Hospital at Home - Technology advances will continue to enable more hospital at home options for diagnostics, the care of chronic
conditions and postsurgical recovery
Regionalization - The emergence of these larger regional systems along a centralized governance model and stable funding will
continue to enable better integration. Key benefits will include the consolidation of systems, standardization of care protocols and the
development of shared service models or managed services contracts.
Exporting Health - Healthcare organizations outside of Canada are entering new markets - foreign markets in particular—in an
attempt to generate new revenue. Opportunities include partnerships, licensing deals, expansion into new markets and
commercialization of IP.
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 31
32. STATE PROCUREMENT LINKS: CURRENT OPPORTUNITIES
# Client name Opportunity Description LINK
1 The Ministry of Health
and Long-Term Care
To gather information from the marketplace for a Commercial Off-The-Shelf
(COTS) solution in order to assist in the determination of future system
options and requirements. The COTS solution, once determined and procured
through an open and competitive procurement process, would replace the
Ministry’s existing Data and Voice Recording and Retrieval (DVRR) solution.
ONTARIO
PROCUIRE
MENT
LINK
2 British Columbia Wasn’t able to find any hospital or health related services we can pitch for None
3. Nunavut Wasn’t able to find any hospital or health related services we can pitch for None
4 Alberta Wasn’t able to find any hospital or health related services we can pitch for None
Biddinggo.com – we have to reactivate this account
Procurement links for BC, Ontario
SSO and HA Procurement links
Partner with CanadaHealth Info way
Register for Federal procurement link
Other Opportunity Sources
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 32
33. CHALLENGES FOR GO TO MARKET
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 33
34. SOME OF THE PROBING QUESTIONS
Do you have a Canadian Story ?
What are your accreditations ? What is your
positioning in the Value chain ?
What are your Legal Arrangements ? Are you targeting the right customer ?
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 34
35. IT SOLUTIONS & PRODUCTS IN CANADA HC MARKET
Mobility and Desktop virtualization
Players: IBM, Accenture
Cloud
Enables federal agencies, healthcare regions and large health
institutions to address pressing issues such as increasing costs, poor or
inconsistent quality of care, and inaccessibility to timely care
Players: IBM, Accenture, Mobility Plus app
Health Analytics
An online platform that enables pharmacists to better
communicate and collect information from patients, as well as offer a
series of value-added services to help them stay healthy.
Players: TELUS Ubik
Pharmacy Management Systems
Better asset availability, automation, OPEX,reduction for hospitals
Players: IBM, PwC, CGI
Application Maintenance and Support
Latest Solutions in
Healthcare IT space
Access patient charts and electronically co-sign
orders remotely. Send and receive secure HIPAA-compliant
text messages on mobile devices. Archive conversations and
update patient records directly
Players: Pocket Echo
Practitioner Engagement
Allows users to enter and review medication, lab, diagnostic,
diet and non-medication orders electronically. Point of Care Diagnosis.
Hospital at home
Players: IBM, Accenture, E&Y, KPMG
Patient and Consumer Health Platforms / Mobile Apps (mHealth)
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 35
37. Ontario
Quebec
Alberta
BC
Manitoba
French widely spoken- language
barrier
“The best strategy to enter Canada market is province by province. Each of the provinces or territories have different procurement capacities,
sales cycles, preferred vendors, opportunity areas and regulations. Market entry strategy for Canada should therefore be province by province
– and considering competitors in those areas“
Top 5 Provinces
Given the healthcare structure in Canada, recommendation is to have entities focused on Public Sector /
Government and in Provider business to make joint pitches
MARKET ENTRY RECOMMENDATION: PROVINCE WISE STRATEGY
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 37
38. POSSIBLE PARTNERS
Provided on Request
Provided on Request
Provided on Request Provided on Request
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 38
39. RECOMMENDED SSO’S TO PARTNER WITH
Intentionally left
BLANK
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 39
40. COUNTER STRATEGY TO PLAYERS EYEING THIS MARKET
Intentionally left
BLANK
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 40
41. BUDGETING FOR THE GO TO MARKET EXERCISE
Intentionally left
BLANK
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 41
42. KEY SUCCESS FACTORS FOR THE GO TO MARKET EXERCISE
Intentionally left
BLANK
(C) COPYRIGHT, 2015 SUMAN KUMAR MISHRA 42