Our Global services supports your business operations in the most cost effective manner possible by managed services, include full service maintenance and 24/7 production support of your application portfolio coupled with business process outsourcing designed for our customers throughout the financial services and energy industries. For more information email us at globalservices@sungard.com.

1. GLOBAL services
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CAPITALIZING ON BUSINESS PROCESS OUTSOURCING
OPPORTUNITIES
Business process outsourcing (BPO) can bring new levels of efficiency, productivity, and performance to a
company’s operations. It can help improve the cycle time and reliability of key business processes, or increase
flexibility to scale operations based on market demands. It can free up staff resources to focus on core business
processes, and more importantly can help you significantly reduce operational cost by leveraging global
destinations for service delivery.
Organizations increasingly rely on outsourcing to address a variety of challenges:
„„ Maintaining service levels that align with business needs
„„ Improving operational efficiency and service quality
„„ Keeping senior leaders and talent focused on strategic initiatives
„„ Reducing operational cost by leveraging scalable low-cost global destinations
Whatever the reasons for deciding to use BPO, the key is to select a service provider that has the resources,
knowledge, and experience to provide predictable, reliable, and high-quality services that address your business
requirements. SunGard Global Services provides BPO services focused on meeting the needs of financial
services companies. We can help you capture the benefits of BPO with the confidence that your processes are
being administered and managed efficiently and securely.
WHAT WE OFFER
We bring together a comprehensive array of resources to address your BPO needs. Our business process
assessment approach includes a return-on-investment model for your BPO initiative, cost-benefit analysis and
a risk-aware outsourcing road map. We employ a thorough transition methodology to ensure a smooth handoff
of your processes. We then deliver services through structured processes supported by standard operating
procedures and quality controls, all monitored by an independent process quality group having six sigma
knowledge and expertise.
Our team includes financial services and technology professionals with deep experience in core vertical
processes such as retirement benefits administration, insurance actuarial assessment and reporting, and finance
and accounting. Our global delivery centers in Tunisia, Indian and China provide the flexibility and diversification
to ensure you receive reliable, around-the-clock service availability. We are well positioned in the BPO space
due to our ability to combine the knowledge of our financial services product solutions along with core BPO
capabilities to bring “platform BPO” solution to our customers.
We have developed common tools and methodologies that we leverage globally. We employ SunGard’s
XP / Power Image and Infinity Process Platform (IPP) solutions for workflow and business process management,
as well as service-level agreement dashboards and knowledge management tools.
Our state-of-the-art BPO delivery infrastructure includes clean-rooms with stringent access control, strong
work-premise, data-access, and network security. Our stringent controls are backed by ISO 27001 certification,
SAS 70 Type II audit compliance, and Customer Operations Performance Center (COPC) certification.

2. www.sungard.com/globalservices
OUR SERVICES
We provide BPO services across a range of financial requirements such as:
„„ Benefits administration
„„Insurance
– Actuarial services
– Month-end and quarter-end financial reconciliation
– Forms processing
„„Finance and accounting
– Data management and reporting
– XBRL-based filing services
– IT service improvement roadmap
LET US KNOW HOW WE CAN HELP
BPO can bring new levels of efficiency, transparency and performance to your business. Achieving those
benefits requires a provider with the experience, resources, and knowledge to understand your needs and
deliver the services that will meet them.
About SunGard Global Services
SunGard Global Services combines business consulting, technology and professional services for financial
services firms, energy companies and corporations. Leveraging SunGard’s global delivery model, more than
5,000 employees worldwide help customers manage their complex data needs, optimize end-to-end business
processes and assist with systems integration, while providing full application development, maintenance,
testing and support services.
For more information, please contact us at: globalservices@sungard.com.
For more information visit:
www.sungard.com/globalservices
©2011 SunGard.
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or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.