An IT professional with 4 years of experience in insurance, food production, and consumer authentication industries seeking a project management role. Skilled in troubleshooting, data analysis, automation, and communication. Holds a Bachelors in Computer Information Technology from Tiffin University with a GPA of 3.4. Current role is as an IT Systems Engineer Associate at Progressive Insurance where responsibilities include server maintenance, troubleshooting, automation, and serving as a liaison.

1. Sylvester Watts 216-905-5598 | wattss@tiffin.edu | Cleveland,Ohio
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Executive Summary
An IT professional with 4 years of experience in insurance, food production, and consumer
authentication industries. An adaptable professional who specializes in troubleshooting, data analyzation,
automation, and communication. A 2013 Bachelors of Computer Information Technology graduate of
Tiffin University interested in project management.
Professional Skills and Interests
1. Server Maintenance 2. Automation/Scripting 3. Troubleshooting
4. Software Deployments 5. SQL/Data Analyzation 6. Interpersonal Skills
Education
Bachelors of Business Administration (Computer Information
Technology)
 Tiffin University (Tiffin, Ohio)
 GPA: 3.4
Professional Skills Demonstrated
Progressive Insurance November 2015 - Current
Founded in 1937, Progressive is an Insurance company specializing in finding new and
affordable insurance solutions
IT Systems Engineer Associate
 Server Maintenance: Proactively monitoring and reporting performance and utilization
of assigned technologies
 Troubleshooting:Investigate, diagnose, support, hardware, network and infrastructure
issues
 Automation/Scripting: Automate low impacting server tasks using PowerShell
 Interpersonal Skills: Serving as a Liaison for communicating impacted
software/hardware issues across third parties and other tiers for fast resolutions.
 Server Maintenance: Resolve problems affecting server performance
oValidate/adjust server configuration as needed
oReview server utilization/trending/error reports as requested

2. Cardinal Commerce March 2015- October 2015
Consumer authentication firm focused on safe and secure solutions to valued customers by
providing authenticated payments, secure transactions, and alternative payment brands.
IT Production Engineer Specialist/Analyst
 Server Maintenance/Automation: Use PowerShell to transition to a fully automated
process for provisioning new Dev, Prod, and QA virtual servers to assure they are
properly set up with correct structure, services, software configurations and to provide
insight to server performances.
 Software Deployments: Assist with the building, deploying and testing of applications
across multiple environments with tools such as SVN, Jenkins, XL Deploy.
 Interpersonal Skills: Work closely with developers and application SDLC’s to deliver
status reports to management and departments detailing progress on existing projects
 SQL/Data Analyzation: Write or modify select/join queries amongst tables to check for
consistency of errors or trends across different platforms and retrieve/report data to
end users.
 Testing: Performing Functional and Acceptance testing with sample transactions to
validate new applications are meeting client standards and resolve any conflicts during
testing.
Progressive Insurance May 2013 - March 2015
IT Service Desk Specialist
• Troubleshooting:Modify settings, software, and hardware for customer’s satisfaction
• Communication: Initiate ideas for improving the efficiency of ticket reporting for
employees resulting in direct improvements of co-workers reporting stats
• Troubleshooting:Working with various software and operating systems such as: VPN,
Cisco, VMWare, Windows XP/7, remote access, Lotus Notes, Avaya
• Interpersonal Skills: Organizational management by documenting step by step
instructions on resolution techniques for all tiers of support
• Troubleshooting:Obtained reputation of resolving complex issues while providing
excellent customer service
Other Relevant Information
Computer Skills: SQL (Intermediate: Joins, Subqueries, Views), Swift (Intermediate: OOP,
Frameworks, Parsing Data), PowerShell (intermediate: .NET, Scripting), HTML(Intermediate),
CSS(Intermediate), JQuery(Intermediate), GitHub(Basic), SVN(Basic), Jenkins(Basic), XL
Deploy(Basic), IIS(Basic), Windows 2008/2012(advanced)