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Taxonomy card sort research summary
1.
Documentum
Card Sorting Exercise Matt Johnson Marina Kamenetskiy Tina Nomura 9 February 2012 © Copyright 2012 EMC Corporation. All rights reserved. 1
2.
Documentum Card Sorting
exercise • Very large number of Documentum products – 200-300 identified in support space – Difficulty browsing/identifying products • Unclear how these products relate to one another – Many appear to be orphan items – Apparent lack of categorization by functionality © Copyright 2012 EMC Corporation. All rights reserved. 2
3.
Documentum on EMC
Online Support © Copyright 2012 EMC Corporation. All rights reserved. 3
4.
Documentum on emc.com ©
Copyright 2012 EMC Corporation. All rights reserved. 4
5.
Why Card Sorting?
Identifies items that are likely to be difficult to categorize and find Enables understanding of how users are likely to group items Identifies terminology that is likely to be misunderstood. © Copyright 2012 EMC Corporation. All rights reserved. 5
6.
The tool we
used © Copyright 2012 EMC Corporation. All rights reserved. 6
7.
Summary + Next
Steps • Organizing Documentum products into seven high-level categories is justified based on an empirical analysis of user card sort data • 89 percent of items included in card sort fall into at least one of the seven categories identified • Next steps: – Closed card sort on user-generated categories – Usability testing on category-driven site navigation © Copyright 2012 EMC Corporation. All rights reserved. 7
8.
Presentation of survey
results © Copyright 2012 EMC Corporation. All rights reserved. 8
Notes de l'éditeur
Research conducted in support of customer access and consumption of content on NGOE
Research conducted in support of customer access and consumption of content on NGOE
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