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Webinar - The Anatomy of a Great Candidate Experience

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Webinar - The Anatomy of a Great Candidate Experience

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How can you build and maintain a stellar candidate experience in today’s world of work? How can you engage your candidates so they continue with their application? What support can you provide your HR teams to find the best fit candidates quickly and objectively?

In this session, you will learn:
1. What is Candidate Experience and How to Create a Better One
2. How Candidate Experience Affects Each Part of Your Recruitment Funnel
3. Tips to Improve Your Candidate Experience

Watch the recording here: https://talentview.asia/the-anatomy-of-a-great-candidate-experience/

How can you build and maintain a stellar candidate experience in today’s world of work? How can you engage your candidates so they continue with their application? What support can you provide your HR teams to find the best fit candidates quickly and objectively?

In this session, you will learn:
1. What is Candidate Experience and How to Create a Better One
2. How Candidate Experience Affects Each Part of Your Recruitment Funnel
3. Tips to Improve Your Candidate Experience

Watch the recording here: https://talentview.asia/the-anatomy-of-a-great-candidate-experience/

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Webinar - The Anatomy of a Great Candidate Experience

  1. 1. TITLE PLACEHOLDER FOR WEBINAR WEDNESDAY SLIDES WELCOME TO THE WEBINAR!
  2. 2. TECHNOLOGY STRATEGY DESIGN EMPLOYER BRANDING
  3. 3. We work with leading brands across the region to strengthen their employer brand TECHNOLOGY STRATEGY DESIGN
  4. 4. Agenda In today’s webinar, we will discuss: ❏ What is Candidate Experience and How to Create a Better One ❏ How Candidate Experience Affects Each Part of Your Recruitment Funnel ❏ Tips to Improve Your Candidate Experience Share your thoughts or takeaways on social media: Use #TalentViewLearning before, during or after the webinar WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience
  5. 5. Dianne Gonzales Head of Talent Capability & Measurement, TalentView ● CEB-SHL Certified Level A and B Occupational and Psychometric Assessment Trainer under the British Psychological Society ● Talegent Certified Assessor (Australia-New Zealand) ● Assessed more than 1,000 executives and team leaders from various companies such as Accenture, Aboitiz, Hewlett-Packard, Holcim and LaFarge, etc. ● Masters Degree holder in Business Administration (MBA) and a registered psychometrician
  6. 6. POLL What aspects do you think today’s workforce look for in an employer? Choose the top 3 that you think apply (Multiple choice) ● Employee Engagement, Growth & Development ● Leadership & Organizational Competence ● Compensation and Benefits ● Corporate Social Responsibility and Mission-Driven Company ● Performance Recognition ● Recruitment and Onboarding Experience ● Policies and Practices ● Perceived Organizational Image and Reputation WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience
  7. 7. What Is Candidate Experience and How to Create a Better One
  8. 8. What is Candidate Experience? WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience PERCEPTION The way candidates feel about your company and its hiring process INTERACTION All exchanges between your company & the candidate PROCESS & TECHNOLOGY Your overall hiring process & tools used
  9. 9. Why is Candidate Experience Important? WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Give your talents an idea of how your company will treat them when they become employees Positive experience which creates a strong brand reputation Makes you as an employer of choice or a great place to work Strong talent pool or pipeline Can lead to highly engage talents & may lessen attrition rate
  10. 10. The Candidate Touchpoint Wheel WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience TEAM BUILDING ACTIVITIES PERFORMANCE MANAGEMENT REWARDS AND COMPENSATION WORK ENVIRONMENT MANAGER INTERACTION BRAND AMBASSADORS SOCIAL MEDIA PRESENCE CAREER WEBSITE JOB FAIR ASSESSMENT ONBOARDING INTERVIEW PROCESS
  11. 11. 8 Employer Branding Attributes WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Employee Engagement, Growth & Development Holistic and continuous process in increasing employee engagement and career advancement Engaging application experience, objective hiring criteria, and effective onboarding programs Recruitment & Onboarding Experience Inclusive and diverse organization that upholds its mission, vision and values, and builds programs that develop community Corporate Social Responsibility & Being a Mission-Driven Company Performance Recognition Consistent and immediate recognition for high performance in the form of verbal, physical, and symbolic praise Perceived image, reputation, and impression of an organization's workplace, products and services, and growth capabilities Perceived Organizational Image & Reputation Legally-aligned, updated and clear policies that are consistently communicated and implemented Policies & Practices Competitive and performance-based remuneration packages that are suitable to the job requirement Compensation & Benefits Competent and flexible leaders that drive organization's innovation, performance and sustainability Leadership & Organizational Competence
  12. 12. Digital Metrics to Track WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience 02 10 09 08 07 06 05 04 03 01 Employee Referral Participation Rate Net Promoter Score Employee Review Rankings Cost per Hire Employee Referrals Retention Rate Quality of Hire Engagement Rate Number of Applicants Number of Followers 02
  13. 13. Your Role in the Process WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience The Gatekeeper Experts on their company culture, protect their values, and to guides line managers to find the best fit for their organization The Negotiator Know your BATNA > Best Alternative to a Negotiated Agreement, what happens next if we fail to reach an agreement? The Investigator Conduct assessments and interview, listens and probes well during the hiring process The Bridge HR needs to take the lead and bridge a partnership with hiring managers during the process The Researcher Understands the role well, your USPs, and knows how their key competitors are doing for the same role
  14. 14. How Candidate Experience Affects Each Part of Your Recruitment Funnel
  15. 15. POLL What are the most common complaints about your job application experience? Choose as many as you think apply (Multiple choice) ● Unclear job description (e.g. salary & benefits) ● Communication (e.g. Lack of Feedback, Status Update) ● Tools & Tech used in hiring process ● Hiring process is too long ● All of the above ● Others (Let us know in the chat!) WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience
  16. 16. Your Recruitment Funnel WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience TALENT ATTRACTION AND SOURCING ● Career Website ● Sourcing Channels ● Job Search ● Application Form ● Paper Screening (e.g CV review) SCREENING AND MEASUREMENT ● Initial Interview ● Line Manager Interview SELECTION USING VIRTUAL ASSESSMENT CENTER (VAC) ● Real Job Preview and Virtual Live Simulations ● Final Interview (Panel or 1-on-1) ● Background & Reference Check HIRING & ONBOARDING ● Offer & Close ● Pre-Onboarding ● Onboarding TALENT ATTRACTION & SOURCING SCREENING & MEASUREMENT SELECTION HIRING
  17. 17. Key Insights about Job Seekers in 2022 WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Source: 2022 Outlook: Trends and Predictions for Job Seekers Job seekers will raise their employment standards Job seekers and employees will have the upper hand when it comes to salary negotiation—for now 1 2 Remote work is here to stay 3 92% said the pandemic made them realize life is too short to stay in a job they weren’t passionate about Nearly half (49%) noted they were looking for higher compensation Indeed survey data says that 45% of respondents reported that they switched jobs because their employers did not offer flexibility on remote work. Job seekers will want more flexible working options 4 The rise of hybrid offices 5 Wanting a more flexible work schedule was among the top reasons Indeed’s survey respondents first decided to switch jobs during the pandemic Companies who decide to go the hybrid route may need to shift their focus from office amenities to how to make virtual work and online communication better for their employees
  18. 18. Your Application Form Checklist WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Source: Indeed’s General Guidelines for Creating Job Application Forms To ensure your employment application form asks for all of the necessary information from applicants, there are a few specific fields you should include: ❏ Name of applicant ❏ Contact information, including phone and email ❏ Education history ❏ Work experience ❏ Professional references (optional) ❏ Availability (e.g., weekends, night shift) ❏ Applicant signature and date
  19. 19. Leveraging Online Assessments WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Assessments are used to align with the identified competencies in a given job role/level Finance Analyst Executive & Leadership Graduate Admin & Clerical Government IT Healthcare Utility Professionals Sales Retail Managers Educational Hospitality Personality Cognitive Skills Tests Video Interview Values
  20. 20. Make Use of Video Interviews WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Pre-record Video Interview Pre-record your own questions while engaging candidates with a modern, clean user interface Live Video Interview Conducted in real-time online using a video conferencing platform
  21. 21. Your Onboarding Checklist WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Source: Indeed New Hire Onboarding Checklist First engagement ❏ Obtain signed job acceptance ❏ Confirm start date ❏ Send new employee welcome email Prepare new hire paperwork ❏ Tax forms ❏ Employment Contract ❏ Non-disclosure and other legal documents ❏ Employee handbook ❏ Benefits literature ❏ Job description Procure devices and equipment ❏ Computer (including keyboard, mouse, etc.) ❏ Access to shared devices (printer, copier, etc.) ❏ Mobile phone, tablet, or other job specific devices Orientation ❏ Complete all remaining new hire paperwork ❏ Discuss benefits and insurance plans ❏ Review employee handbook ❏ Review safely policies ❏ Review tech policies and support process ❏ Assign a peer mentor Schedule check-in plan ❏ Obtain onboarding feedback ❏ Schedule one-week check-in ❏ Schedule 30-day check-in ❏ Schedule 60-day check-in ❏ Schedule 90-day check-in Set up accounts and create logins ❏ Wifi access ❏ Voicemail ❏ Email ❏ Time clock system ❏ Access to CRM (project management & software or other job specific-tech) ❏ Put in request for security clearance (if applicable) Set up workplace ❏ Reserve an office, cubicle or workstation ❏ Ensure space has a desk, chair and other necessary office equipment ❏ Provide necessary office supplies ❏ Provide a branded welcome kit First day ❏ Greet new employee ❏ Provide a card, badge or other security assets ❏ Perform building tour ❏ Introduce new hire to team ❏ Send new hire announcement email ❏ Schedule team lunch ❏ Provide training plan
  22. 22. Tips to Improve Your Candidate Experience
  23. 23. Company Pages Helps Promote Your Work Culture WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Tell your story when it matters most A strong employer brand helps you compete for the talent you want—when they’re actively searching and applying for jobs on Indeed. ❏ Company branding (logo, banner) ❏ Company Snapshot ❏ Why work with us ❏ Values ❏ CSRs ❏ Employee ratings and reviews ❏ Assets like videos and testimonials ❏ Salaries and benefits ❏ Listed Jobs
  24. 24. Write relevant & easily understandable job descriptions WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Source: Indeed’s How to Write a Job Description JOB TITLE JOB SUMMARY ❏ Make your job titles specific ❏ Avoid internal jargons ❏ Keep the job title concise ❏ Open with a strong, attention-grabbing summary ❏ Hook your readers with your EVPs ❏ Include an exact job location, working hours ❏ Outline core responsibilities of the position ❏ Highlight the day-to-day activities of the position ❏ Specify how the position fits within the organisation 1 2 DUTIES & RESPONSIBILITIES QUALIFICATION & SKILLS SALARY & BENEFITS ❏ Include a list of hard and soft skills. ❏ Keep your list concise. ❏ List out your top perks and benefits ❏ Include a salary range 4 5 3
  25. 25. Job Detail Sample WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience
  26. 26. Sponsoring your job WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Free vs. Sponsored Jobs To post for free or to sponsor? That’s the question. ❏ How fast do you need to hire? ❏ How specialized is the role? ❏ Where are you located? ❏ Are you having a hard time hiring?
  27. 27. Provide clear application instructions WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Make your open positions on your website employment page easy to find Create an application process that's mobile- friendly Send automated emails to the candidate to confirm receipt of their application Give detailed instructions on how to complete the application
  28. 28. Maintain in constant communication WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience What should I include in a rejection email? A thorough rejection email should include the following elements: ❏ A “thank you” message ❏ Personalization (e.g. Hi Donna!) ❏ Feedback ❏ Invitation to apply again
  29. 29. Key Takeaways WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Promote Your Company Culture Relevant & Easy To Read Job Details Clear Application Instructions Constant Communication
  30. 30. FINAL NOTES WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience
  31. 31. c Make your voice count! Your participation in this 10 minute survey will help map out the modern talent landscape and will shape how companies hire, engage and retain talents. Take the survey now and get first-access to the full report: https://talentview.asia/modern-workforce-survey-2022 WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Take the Modern Workforce Survey 2022
  32. 32. c WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Continue the Conversation Check out other HR resources: www.talentview.asia Contact us: learning@talentview.com Follow us on LinkedIn: TalentView Inc. Share your thoughts or takeaways: Use #TalentViewLearning
  33. 33. c WEBINAR WEDNESDAYS | The Anatomy of a Great Candidate Experience Connect with us on LinkedIn Anna Macaraig Talent Insights Specialist, TalentView #TalentViewLearning
  34. 34. TITLE PLACEHOLDER FOR WEBINAR WEDNESDAY SLIDES THANK YOU FOR JOINING!

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