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•Sharjah based
airline as startup
owned by
government .
•It operates in
Middle East and
North Africa.
•Now it is LCC.
 Low Fares
 Frequent flights
 Safety of
passengers at the
top of its agenda.
 Good Customer
Service.
 In 2003 started with two leased Airbus.
 Position as low cost carrier(LCC).
 150 Destinations with “44” A320 Jets.
 40million customer’s faith in it.
 Joint ventures at 3
international bases.In
countries viz
Egypt
Jordan
Morocco
Nepal
 1st publicly owned airline
put in Dubai Stock
Market.
 85% of potential
regional
customers who
can’t afford
normal flying
expenses.
 40%cheaper than
other flights.
 rivals- Fly Dubai and Flynas have
adopted “hybrid model” .
Q. How did Air Arabia succeed in making
such remarkable progress in little over a
decade?
 Universal Aircraft Model
Air Arabia A320 -
•Comfort(32 inch
seat pitch)
•162 Passenger
capacity
•Seat width (18inch)
provide best
legroom than any
airline in LCC.
 Opt new brand
planes reduce fuel
cost and
environment
impact.
 Adopt new
technology to boost
efficiency like
Sharklets
technology (reduce
4% emission).
 Air Arabia adopt Fuel Hedging strategy to
ensure-
 Increase in Fuel prices would not
automatically result in an increase in
prices of its flight
ticket.
 CSR(Emotional Bonding)
 Online Booking
App(Manage Booking)
 Airewards(Customer Loyalty
Program)
Provide great
Flying experience Loyal
With good customer Customers
Care at low cost
Cost cutting strategy
Accompanied by customers
oriented vision
Air Arabia
receives Aviation
Business Awards
2016 for Low
Cost Airline.
Fly Dubai and Flynas adopted “hybrid model”and seek other
segments of people for profit whereas Air Arabia is for
those who can’t afford normal flying expenses & its prices is
40% less than others airlines.
It started small and scaled carefully and adopt plucky
choices like A320 Aircraft; Universal Aircraft Model.
It is not easy to hedge fuel earlier by others like Air Arabia
had done.
Air Arabia main aim –affordable prices;good customer
services;its motto “pay less, fly more”.
 Cost Cutting practices
 Fuel Cost and environmental impacts.
 fuel hedging strategy
 Competition among LCC.
 Better Customer Services.
 How Reduce its expenditures?
THANK YOU
Created by Tarun Kumar ,Thapar University,
during a marketing internship under Prof.
Sameer Mathur, IIM Lucknow.

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Case study of "Air Arabia Airline"

  • 1.
  • 2. •Sharjah based airline as startup owned by government . •It operates in Middle East and North Africa. •Now it is LCC.
  • 3.  Low Fares  Frequent flights
  • 4.  Safety of passengers at the top of its agenda.  Good Customer Service.
  • 5.  In 2003 started with two leased Airbus.  Position as low cost carrier(LCC).  150 Destinations with “44” A320 Jets.  40million customer’s faith in it.
  • 6.  Joint ventures at 3 international bases.In countries viz Egypt Jordan Morocco Nepal  1st publicly owned airline put in Dubai Stock Market.
  • 7.  85% of potential regional customers who can’t afford normal flying expenses.  40%cheaper than other flights.
  • 8.
  • 9.  rivals- Fly Dubai and Flynas have adopted “hybrid model” .
  • 10. Q. How did Air Arabia succeed in making such remarkable progress in little over a decade?
  • 12. Air Arabia A320 - •Comfort(32 inch seat pitch) •162 Passenger capacity •Seat width (18inch) provide best legroom than any airline in LCC.
  • 13.  Opt new brand planes reduce fuel cost and environment impact.  Adopt new technology to boost efficiency like Sharklets technology (reduce 4% emission).
  • 14.  Air Arabia adopt Fuel Hedging strategy to ensure-  Increase in Fuel prices would not automatically result in an increase in prices of its flight ticket.
  • 15.  CSR(Emotional Bonding)  Online Booking App(Manage Booking)  Airewards(Customer Loyalty Program)
  • 16. Provide great Flying experience Loyal With good customer Customers Care at low cost Cost cutting strategy Accompanied by customers oriented vision
  • 17. Air Arabia receives Aviation Business Awards 2016 for Low Cost Airline.
  • 18. Fly Dubai and Flynas adopted “hybrid model”and seek other segments of people for profit whereas Air Arabia is for those who can’t afford normal flying expenses & its prices is 40% less than others airlines. It started small and scaled carefully and adopt plucky choices like A320 Aircraft; Universal Aircraft Model. It is not easy to hedge fuel earlier by others like Air Arabia had done. Air Arabia main aim –affordable prices;good customer services;its motto “pay less, fly more”.
  • 19.  Cost Cutting practices  Fuel Cost and environmental impacts.  fuel hedging strategy  Competition among LCC.  Better Customer Services.  How Reduce its expenditures?
  • 21. Created by Tarun Kumar ,Thapar University, during a marketing internship under Prof. Sameer Mathur, IIM Lucknow.