Leveraging Validation Lifecycle Data to Drive Actionable Business Insights

© 2020 Tasktop Technologies Inc. and Tx3 Services
DATA > DOCUMENTS

RTM
User Requirement
Specification (URS)
Functional
Requirement
Specification (FRS)
Design /
Configuration
Specification (DS/CS)
User Acceptance
Testing (PQ)
System Test (OQ)
Configuration
Verification (IQ)
Change Control
Impact Assessment
Design /
Configuration
Management
Design /
Configuration
Specification (DS/CS)Build / Configure

vs.
Document Centric Electronic Record Centric
Requirement ID Requirement Description
FRS-1 Requirement Description 1
F FRS-2 Requirement Description 2
F Select All

Agile
Management
Requirements Test
Management
Defects ITSM
Change
Request
A
User
Story
US01
User
Req
URS012
Test
Cases
TC05,6,7
Defects
236
Services Ticket User Story User Requirement Test Case Defect
Tick ID: A US01 - System Enhancment URS 012 TC05 Passed
TC06 Failed Defect ID 236
TC07 Passed
End to trace of an elements life cycle
Data Synchronizer (Tasktop)
Leveraging data to improve the CSV Process: Trace Matrix

Agile
Management
Jira
Requirements
Blueprint
Test
Management
ALM
Defects
Jira
ITSM
ServiceNow
Data Synchronizer (Tasktop)

7
Data Aggregation
• Real-Time Status
• What if analysis
• Planning / Projection
• Resource effectiveness

F Select All
F Select All
F Select All
F Select All
R
E
Q
U
I
R
E
M
E
N
T
S
T
E
S
T
P
R
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O
C
O
L
S

Where is the risk in your document centric manual approach?
• Human Error
• Processes not followed in a consistent fashion
• Lack of access to Real-time data
• Loss of Data integrity
• Inability to move at the speed the business requires
A DOCUMENT CENTRIC APPROACH TO VALIDATION IS:
• Costing you money
• Increasing your compliance risk.

Keys to making the transition:
• Understand the technology
• Be honest about comfort and perceived risk
• Compare the risk profile of both approaches
• Look at the additional benefits to the business
11

© 2020 Tasktop Technologies Incorporated.
Tasktop Hub at Merck & Co.
Petr Srajb
Test tool engineer
SV&T Merck
SME for Tasktop Hub

Tasktop Hub at Merck - Background
• Since Fall 208 – upgraded to external DB in 2019
• IH Replaced Sync
• Integration between different testing tools
• No API orchestrator on the ALM side
• ALM, Tosca, Jira

Tasktop Hub at Merck - Usage
• 23+23 = 46 Projects
• Over 27k items (created, updated)
• ALM <-> Jira bug sync, requirement sync
• PoC for:
• ALM -> Tosca requirements sync
• Demand Tracker via Gateway
• MsProject -> Jira

Tasktop Hub at Merck - Qualification
• As Pharma, we need to have every tool qualified
• 3 month project to bring into portfolio
• Documentation
• Installation
• User Guide
• Process set within capabilities
• How to approach us to create a sync

Tasktop Hub at Merck – Advantages & Challenges
• Projects do not have to deal (all the time) with both tools
• Easier project documentation
• Filtering of defects
• Automatic user translation
• Jira projects vary a lot
• Process based closure in ALM
• Mandatory fields for closure
• Manual part

Tasktop Hub at Merck - Future
• More promotion through the project teams
• More tools to add
• Better guidelines for teams and introduce best practices
• Upgrade to 20.x.x

Next steps with Tasktop

Tasktop Viz Is the Lifeline for the Enterprise Executive
Traditional businesses are fighting for their
lives, desperate for visibility that will allow
them to compete in the Age of Software
and survive the Turning Point
C
I
O
C
E
O
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T
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C
D
O

Tasktop Hub:
Fix what is going on
Fix the bottlenecks
Tasktop Viz:
See what is going on
See where the
bottlenecks are

Live Value Stream Visualization
Records how work is progressing from the
objective data captured from tools across
all contributing departments and teams
Models the business view of products and
portfolios onto the data and highlights
value delivery
Replays history to uncover the factors that
impact business outcomes to inform
future decisions
Prescriptive Flow Metrics
for business-level visibility
Tasktop Viz

Reduces the time to scalable,
real-time and end-to-end
metrics from years to days,
eliminating cost of delay
Point-and-click modeling
Forget about ETL and data lake dependencies; custom coding;
data manipulation; and long lead times. Tasktop’s one-of-a-
kind modeling instantly aligns, reconciles, and abstracts cross-
tool data into actionable measurements of flow
Scalable, reliable and extendable
58 field-proven, high performance and low impact connectors
isolate metrics from toolchain changes and version upgrades,
and maintain the operational stability of your tools
Built for the realities of Enterprise IT
Cloud-based solution that hooks into your systems as they are
today. Accommodates variability in your tools, teams, and
processes. Requires no premature changes to existing org
structures or technical infrastructure
Tasktop Confidential Information

How much value is being delivered within a reporting
period?
Am I putting the right capacity towards features vs. risks
vs. defects vs. debt?
Are my processes causing teams to have to wait on work
for significant periods of time?
How much time elapses from request to release?
Are teams thrashing because their incomings far outweigh
their capacity to deliver?

How much value is being delivered
within a reporting period?
Am I putting the right capacity towards
features vs. risks vs. defects vs. debt?
Are my processes causing teams to have
to wait on work for significant periods
of time?
Are teams thrashing because their
incomings far outweigh their capacity to
deliver?
How much time elapses from request to
release?

The Impact of
Tasktop Viz
Stories from the real world

© 2020 Tasktop
Driving process and
tool implementation
changes
S1 S2 S3 S4
Healthcare

© 2020 Tasktop
1. Value stream inundated by
defect and support work,
prompting process change
S1 S2 S3 S4

© 2020 Tasktop
S1 S2 S3 S4
Following the process change, Flow
Distribution shows a consistent
increase in the ratio of feature
work.
Release cadence experiment
began between Aug and Sep

© 2020 Tasktop
2. Adding wait states immediately
shows the reality – the real
bottleneck was in BA capacity
S1 S2 S3 S4
100% Efficiency? Doubtful.

© 2020 Tasktop
“Getting visibility into our Flow
Distribution motivated us to take action,
and we reduced the time we spent on
incidents and defects from 60% to 20%.”
“We were able for the first time to get a
resource allocated to us outside of a
budgeting cycle based on taking this live
data to our CIO.”
-- Manager of Enterprise Applications
2. Adding wait states immediately
shows the reality – the real
bottleneck was in BA capacity
S1 S2 S3 S4
1
2

© 2020 Tasktop
S1 S2 S3 S4
According to the work process,
Done is a wait state, followed by
Implemented. But the process isn’t
being followed, creating a
measurement black hole between
Done and Released, a suspected
bottleneck.

© 2020 Tasktop
S1 S2 S3 S4
3. Changing the modeling
allows you to do “what if”
analysis and immediately tells
a very different story

© 2020 Tasktop
260
Jan 13, 2020 - Feb 2, 2020
S1 S2 S3 S4
1. Hundreds of work items in progress,
mostly features
3. Changing the modeling allows you to
do “what if” analysis and immediately
tells a very different story
4. “What if” clearly reveals that
development is not where things are
piling up

© 2020 Tasktop
S1 S2 S3 S4
“This is amazing. I love this.”
-- IT Product Manager
1. Hundreds of work items in progress,
mostly features
3. Changing the modeling allows you to
do “what if” analysis and immediately
tells a very different story
4. “What if” reveals it very clear that
Development is not where things are
piling up
260
Jan 13, 2020 - Feb 2, 2020

Tasktop Viz: The Visibility You Need to Measure the Journey to Product
Prescriptive Metrics
Implements the Flow Framework® by the minds that created the
Flow Framework
Turn-key for rapid time-to-value
Out-of-the-box metrics dashboards for business users
Instant integrated visibility
Flow Metrics that measure value from the end-to-end
value stream

Thank you!
Questions?
For more information:
www.tx3vera.com | info@tx3services.com
www.tasktop.com | info@tasktop.com

Leveraging Validation Lifecycle Data to Drive Actionable Business Insights

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