This Infographic depicts the comprehensive study of retail supply chains, conducted by TCS in collaboration with the Retailers Association of India, and shows how Indian retailers can up their game by building more efficient supply chains.

1. 88% of US retailers and 47% in Europe
offer 'buy online pick-up in store'.
18% of Indian retailers do so.
One in three retailers offers same-day
delivery to customers in Europe.
In India,only one in eight retailers
offers this service.
The advent of digital commerce and heavy investments by online retailers in their back-end
operations has renewed focus on supply chains as a critical success factor.
Snapdeal is making an
estimated supply chain
investment of $100-125
million.1
After raising $1 billion,
Flipkart is expected to invest
in warehouse automation
technologies.2
3%Not applicable
11%
0% 5% 10% 15% 20% 25% 30%
Forecast accuracy
5%Charge penalty for deliveries
11%Click and collect at store
18%Instant dispatch
28%Real-time inventory visibility
25%Real-time order visibility
Multichannel Readiness of Supply Chain Management
Real-time inventory and
order visibility are most
important capabilities for
multichannel readiness.
Retail Operations Benchmarking and Excellence Survey (ROBES),2015
How Does India's Retail Supply Chain Management Stack Up?
Supply chains are the backbone of retail success and the sector in India has much work to
do to replicate its peers in the US and Europe.
This comprehensive study of retail supply chains,conducted by TCS in collaboration with the
Retailers Association of India,shows how Indian retailers can up their game by building more
efficient supply chains.
The survey was conducted across five segments in five functional areas:
Inventory Warehouse Transportation People SupplierFashion Department
Stores
Food and
Grocery
CDIT Other
1
The Economic Times,Will Spend Over $100 Million On Supply Chain This Year:Rohit Bansal,Snapdeal,
http://articles.economictimes.indiatimes.com/2014-09-19/news/54108911_1_supply-chain-ecommerce-logistics-snapdeal
2
Business Standard,Where Will Flipkart Spend Its $1 Billion?,
http://www.business-standard.com/article/companies/where-will-flipkart-spend-its-1-billion-114072400152_1.html
10% of respondents have
certifications for suppliers
and conduct quality audits.
More than 50% of
respondents said they were
ready for the introduction
of the Goods and Services Tax
due in April 2016.
TAX
ROBES 2015 considered the
following parameters:
1
Process
Maturity3
Key Performance
Indicators (KPIs)
Strategic
Focus Areas2
0 100
Inventory management and warehouse management are
viewed as the top challenges and also a priority for
technology investments in the supply chain for FY 2015-16.
8%
11%
12%
13%
14%
19%Strategic Focus Areas in the
Retail Supply Chain
Technology
system
Cost-cutting,sourcing,
adapting for multichannel
Coping with
pace of change
Transport
efficiency
Warehouse
efficiency
Inventory
reduction
0
Warehouse People InventorySupplier
Leaders BenchmarkLaggards
64%31%
50%46%54%
54%44%56%
69%
49%33%67%
37%46%54%
Warehouse
management
exhibits
highest levels
of maturity.
Focus Areas for Technology Investment
0% 5% 10% 15% 20% 25%
5% Shelf ready merchandise
11% Productivity tools
1% RFID
9% Distributed order management
19% Demand planning
13% Warehouse automation
24%Inventory management
19% Warehouse management
20
40
60
80
64%
Transport
54%
37%
50% 49%
Process Maturity – Industry Benchmark Scores
Supplier
management is
the least mature
function and an
area in which
many Indian
retailers struggle.
Warehouse SupplierPeople Inventory
The survey was
conducted online and
offline and included
executive interviews.
50 retail
organizations
provided 1,500
data points.
Respondents
included CXOs and
MDs,heads of
operations,and
directors.