Get insights on the impact of Artificial Intelligence and it's adoption across 13 global industries. http://on.tcs.com/Artificial-Intelligence

1. Key
Findings
Based on a survey of 835 executives in companies with average revenue
of $20 billion, from 13 global industries across four regions of the world
Beyond the IT function, AI is most often used in
customer service, sales, marketing, and finance
In 12 of the 13 industries, AI is most frequently
applied in the IT function
The most important goal for AI initiatives across
industries is 'improving product and service quality'
The goal that ranked second on this list was
'helping customers get more value from the
company's offerings'
100%of Energy companies use AI
More than 90% of companies in five industries — Energy,
High Tech, Telecom, Retail, and Automotive — use AI today
AI’s greatest impact varies by industry, reflecting the
technology’s wide applicability and immense potential
Insurance, Consumer Packaged Goods, and High Tech
outspend other industries
The top industries by average spend per company were:
Industrial Manufacturing, High Tech, and Travel, Transportation, and
Hospitality view AI as more important to competitiveness than the other 10
No. 1 success factor is building AI systems
that can’t be hacked
MEASURINGTHE IMPACT OF AI
Telecom companies generated the most value
from AI in 2015 in terms of cost reductions
How 13 Global Industries Use
Artificial Intelligence
The IT function is seen as the greatest beneficiary of AI by 2020 across seven industries:
Banking and
Financial Services
Healthcare and
Life Sciences
High TechIndustrial
Manufacturing
Media, Entertainment,
and Information Services
Telecom
Travel, Transportation,
and Hospitality
20% 25%Average reduction and average revenue improvement of
in the business areas where they used the technology
$124
million
$95
million
$95
million
Insurance Consumer
Packaged Goods
High Tech
High Tech Industrial
Manufacturing
Travel, Transportation,
and Hospitality
Companies in all 13 industries view AI as more than moderately important to their competitiveness by the year 2020
Companies in seven out of 13 industries rated keeping AI systems secure against hacking as the top success factor
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