Profiles of the learners and of their organisations

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Vocational Education and Training solutions for
eFacilitators for Social Inclusion
PILOT ELEARNING TESTING
PROFILES of the LEARNERS and of THEIR
ORGANISATIONS
WP3 – QUALITY ASSURANCE
By L’A.P.I.S.
04/12/2011

The Initial cross-country analysis has pointed out a picture of
great variety of professional profiles, types of job places
requirements, and of learning gaps.
The data collected through the entry questionnaires filled up in
February 2011 by the 837 learners interested in participating to
the pilot testing of the 12 eLearning modules proposed by the
« VET 4 e-I » project confirm such a diversified situation.
The group is primarily composed of women, the mean age if of
38,4 years, while their educational level is high, with more than
two thirds of people who have a university title in their hands.
(please see the figures at the next pages)

The entry data of the Learners
49,6
25
15,2
10,2
Spaniards
Italians
Bulgarians
Frenchs
68,8
31,2
% Gender
Female Male

0,5
5
15 13
48,5
18
0
5
10
15
20
25
30
35
40
45
50
Primary
School
Lower
Secondary
School
Upper
Secondary
School
Vocational
Training
University Post-graduate
Learners enrolled

Learners enrolled: educational levels (in %)
0
10
20
30
40
50
60
Primary Lower
Secondary
Upper
Secondary
Vocational
training
University Post-graduated
ES IT BG FR

The trends in the four diverse MS involved in (Bulgaria, France,
Italy and Spain) is of higher educational levels in Bulgaria, France
and Spain, whereas in Italy there is a relevant proportion of
people whose last title has been the one of the upper secondary
school. As to the fields of specialization, the four main areas are:
1. Educational; 2. informatics; 3. Social; 4. Letters/Arts. The
educational prevail in Bulgaria and in France, while the degree
in informatics is far higher in Spain, and the social studies are
strongly represented in France and in Italy.
(please see the figures at the next two pages).

Learners interested in participating
20,8
24,7
4,5
2,6
6,5
12,8
3
6
22,3
6,5
27,4
Multiple answers (in %)

0%
5%
10%
15%
20%
25%
30%
35%
Bulgaria France Italy Spain
Social studies
Educational,
training,
pedagogical
Informatics
Letters, Arts, …

The professional profiles declared encompass those highlighted by
the initial cross-country survey, plus some new ones.
And if, as already outlined, the “eInclusion” facilitator is practically
concentrated in Spain, one of the European countries that most
have invested in PIC (public internet centres), other profiles like
the “ICT animator” are equally emerging in Spain and in France, in
a country where also the “trainer” is widely diffused.
In Bulgaria dominates the “librarian”, while in Italy the “social
operator” is neatly prevailing, together with the Third sector
manager/expert, and the administrative staff (please see the figures
at the next two pages).

34
25,6
14,2
22,3 23,3
15,4
22,8
11,8 10
20,8
10,5
13
17,2
0
5
10
15
20
25
30
35
40
Multiple answers (in %)

Learners enrolled: professional profiles (in %)
0
10
20
30
40
50
60
70
80
90
BG ES FR IT

The learners are workers in the 85% of cases, what it is a good
evidence, if we consider the actual moment of economic and social crisis
(please see the figures at the next two pages).
However, there are great and evident disparities among the different
partners’ areas: in Italy the situation is much more precarious with higher
rates of volunteers, a smaller group of full-time occupied and a great
percentage of people who are active outside a telecentre, whereas, at the
opposite side, the Spanish context if more steady. Also the Bulgarian
context is not so florid. In between, the French situation. This reflects
also on the past experience and on the opinion about whether the
interviewed will work or not in the future at the actual telecentre.
(please see the figures at the next four pages)

76,2
10
2
9,2
2,6
0
10
20
30
40
50
60
70
80
90
Worker Unemployed Student Worker and
student
Retired
Employment Status (in %)

Employment status of the learners (in %)
0
10
20
30
40
50
60
70
Volunteer Internship Part-time Full-time
employed
Self-employed None
sample - gen ES IT BG FR

Previous learners’ experience in telecentre (in %)
0
10
20
30
40
50
60
70
No previous
experience
Less than 1 year Between 1 and 3
years
More than 3 years No answer as no
work in tel.

Future work at the telecentre? (in %)
0
10
20
30
40
50
60
Yes, I would
like it
Yes, if
conditions are
good
Maybe, it's
difficult to
state it
No, I do not
think so
No answer

The analysis of the scores of the average entry self-evaluations of
the learners of their own working skills, depicts a scenario of
professionals skilled in team working, handling and dealing with users,
problem solving, management of groups and public relations.
Nevertheless, if we watch the trends per country, apart from noticing that
the Bulgarian professionals self-evaluate themselves better than
anybody’s else, and the French worst (a cultural attitude? A much more
focused role of the French, internal to the centres), it is clear that:
1. In Bulgaria they feel skilled especially at handling the users, in team
work, problem solving and local mediation; 2. In France, team work and
management of groups; 3. in Italy and Spain, ideation and management
of projects, problem solving and cultural mediation.
(please see the figures at the next two pages)

7,8
5
6,2
5,7
6,4
4,6
6,9
7,8
6,4
7,4
6,7
6,7
6,8
7,2
7,2
0 1 2 3 4 5 6 7 8 9
Handling and dealing with users
European/International networking
Negotatiating
National networking
Innovation of teaching…
Economic planning and management
Local animation
Team working
Local/regional networking
Problem solving
Ideation and management of projects
Cultural mediation
ideation/planning/management of…
Management of groups
Public relations
Self-evaluations of working skills (average scores on the
scale "0-10")

Working skills self-assessment Bulgaria France Italy Spain
Handling and dealing with users 8,5 6 6,5 5,8
Team working 8,3 7,4 5,8 6,3
Innovation of teaching methods/
contents
5,8 5,4 5,8 6,2
Local animation 6,7 5,7 6,1 6,3
European/international networking 3,8 2,3 5 4,9
Management of groups 6,2 6,8 6,7 6,5
Cultural mediation 6,3 4,1 6,2 6,4
Ideation/planning/man. new initiatives 6,2 4,8 6,2 6,3
Ideation/management of projects 6 4,6 6,9 6,5
Problem solving 7,2 6 6,8 6,5

The analysis of the scores of the average entry self-evaluations of the
learners of their own competences, highlights a picture whereby the
learners –efacilitators-and-or-similar think that they are good at
facilitating the users’ learning of basic software, their social and work
inclusion via Internet, the access to key public and private online
services.
The comparison per MS of belonging puts in evidence that:
1. In Bulgaria they feel skilled especially at facilitating social/work
inclusion of the users and access to key-services; 2. In France, at
facilitating users with different needs and their learning of basic software;
3. in Italy, at facilitating access to key-services and users with different
needs; last, in Spain, a bit all.
(please see the figures at the next two pages)

7,2
6,3
5,5
6,7
7,2
5,9
6,8
6,8
7
0 1 2 3 4 5 6 7 8
Facilitating users' learning of basic software
Facilitating users' learning of specialised
software
Facilitating users in advan. use of web 2.0.
Working in a network
Facilitating social and work inclusion via
Internet
Using online platforms to train people
Facilitating users with different needs
Identifying your public/territorial needs
Facilitating users to access key-public and
private services via Internet
average self-evaluations of competences on the scale "0-10"

Initial self-evaluations
(mean scores on the « 0-10 » scale)
3
4
5
6
7
8
9
sample - gen. ES IT BG FR

The profiles of the telecentres and/or other organisation (NGOs,
vocational centre, public library, etc.) where the learners are active are
wide. The location is primarily in rural contexts in Spain (followed at the
distance by France). Therefore, if the libraries dominate the Bulgarian
landscape, third sector centres/associations, public centres and libraries
populate Italy, nonprofit and learning centres, information and
employment entities regard France, and the Spanish context hosts the
highest rates of public centres and municipalities, at the side of the
libraries.
As to the activities, in Spain many activities are delivered at the same
time, whereas in France the peaks concern “face-to-face training
activities (on ICT and other topics” as well as “assistance to access
Internet” (also in Bulgaria and in Italy). (please see the following figures )

The Telecentres: location
50%
67%
17%
10%
21%
0%
10%
20%
30%
40%
50%
60%
70%
80%
In Rural
area?
Sample -
gen.
ES IT BG FR

The Telecentres: Types (in %)
0
10
20
30
40
50
60
70
80
90
library non profit
centre
public
centre
municipality learning
centre
information
centre
employment
centre
Mobile unit Other
ES IT BG FR

The Telecentres: the activities delivered (in N.)
0
10
20
30
40
50
60
70
80
90
100
ES IT BG FR

Profiles of the learners and of their organisations

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