There's more to social marketing than just building a blog or attracting friends fans, and followers on Facebook, Twitter, Tumblr, LinkedIn, and Instagram. The most successful organizations use social organically, incorporating it as part their overall customer experience and driving more than just shares, likes, or links; they drive business results. This recent presentation to marketing leaders explores how these organizations succeed with social. And how you can, too.
10. Key Questions Driving Social Integration
• How many social networks are there?
• How many do you have to account for in your
business?
• What is the world’s largest social network?
11. Fact: Facebook is the world’s 2nd largest social
network
Social Network Users (MAU unless otherwise noted)
Facebook 1,320,000,000
YouTube 1,000,000,000
Qzone (QQ) 599,000,000
Sina Weibo 500,000,000+
WhatsApp 500,000,000 (users)
Google+ 343,000,000
LinkedIn 300,000,000 (members)
Twitter 255,000,000
VK 230,000,000 (registered accounts)
Instagram 200,000,000
Facebook Messenger 200,000,000
Tumblr 196,000,000 (blogs)
Source: http://therealtimereport.com/2014/07/25/social-networking-stats-facebook-tops-1-32-billion-monthly-active-users-rltm-scoreboard/
12. Fact: Google is likely bigger than you think… though still
smaller than Facebook
Social
Network
Users
(MAU
unless
otherwise
noted)
Facebook
1,320,000,000
YouTube
1,000,000,000
Qzone
(QQ)
599,000,000
Sina
Weibo
500,000,000+
WhatsApp
500,000,000
(users)
Google+
343,000,000
LinkedIn
300,000,000
(members)
TwiKer
255,000,000
VK
230,000,000
(registered
accounts)
Instagram
200,000,000
Facebook
Messenger
200,000,000
Tumblr
196,000,000
(blogs)
Source: http://therealtimereport.com/2014/07/25/social-networking-stats-facebook-tops-1-32-billion-monthly-active-users-rltm-
scoreboard/
13. Myth: Facebook is the world’s 2nd
largest country
Country
Popula<on
China
1,368,000,000
Facebook
1,320,000,000
(Monthly
AcSve
Users)
India
1,263,000,000
United
States
319,174,000
Indonesia
252,165,000
Brazil
203,514,000
Source:Wikipedia
14. Facebook is more like a continent
United States:
151.8M
India:
108.9M
Brazil:
70.5M
Indonesia:
60.3M
Mexico:
40.4M
Source: http://www.statista.com/statistics/268136/top-15-countries-based-on-number-of-facebook-
users/
35. Who?
• Who
are
you
talking
to?
What?
• What
are
they
trying
to
do?
Where/
when?
• Where
and
when
will
they
see
your
message?
Why?
• Why
should
they
care
about
you?
How?
• How
can
you
encourage
them
to
parScipate
in
the
creaSon
and
curaSon
of
your
posiSve
brand
story?
40. Which types of content work for social?
• Blog posts
• Articles
• White papers/ebooks
• Case studies
• Press releases
• Videos
• Images
• Community management/
message boards
• Polls/proprietary research
• Newsletters (Electronic/print)
• Advertorials
• Events
– In person
– Virtual events
• Slideware/presentations
• Product demos
41. Coordinate messages across channels with
structured content calendar
Winter
Spring
Summer
Fall
Leisure
Romantic getaways/
Valentine’s Day
Spring festivals
Bank holiday/beach
getaways
Home tours
Leisure
Group
New Year’s Eve
Fall festivals
Home tours
Wedding
Wedding planning
Meet your caterer
Plan ahead for next
summer
“Engagement
season”
Corporate
Annual meetings
Golf tournament
Corporate strategy
planning meetings
45. Visuals dominate the social web
Social Network Users (MAU unless otherwise noted)
Facebook 1,320,000,000
YouTube 1,000,000,000
Qzone (QQ) 599,000,000
Sina Weibo 500,000,000+
WhatsApp 500,000,000 (users)
Google+ 343,000,000
LinkedIn 300,000,000 (members)
Twitter 255,000,000
VK 230,000,000 (registered accounts)
Instagram 200,000,000
Facebook Messenger 200,000,000
Tumblr 196,000,000 (blogs)
Source: http://therealtimereport.com/2014/07/25/social-networking-stats-facebook-tops-1-32-billion-monthly-active-users-rltm-
scoreboard/
46. Overall visual trends online
• Images getting bigger, bolder, brighter
• More lifestyle oriented
• You can’t make images too big
– Think “retina-quality” displays on mobile and tablet (and now desktops)
• Sharing built in
• Less text, more images above the fold
– Use of SEO schemas to provide search benefit without large blocks of text at
top of page
60. Remember the mobile/social
connection
Email client data courtesy of http://emailclientmarketshare.com/ (September, 2014)
According to Yesmail, more
than half of all consumers only
read email on mobile
66. But you must respect your customers
as individuals
• Is the information you’re
collecting relevant to
your customers’ needs?
• If content is king and
context is queen, data is
the crown jewels
• Treat it like your
business depends on it
67. Which relationship do you want with
your customers?
Are you looking for a fling? Or a fairy-tale romance?
68. • According to Ernst & Young, only
25% of American consumers say
brands influence their purchase
decision
• Just 12 months later, nearly half of
those who claimed to be “highly
brand loyal” weren’t (NPD)
• 80% of customers check reviews
before purchasing (NPD)
69.
70. Positioning
• Own who you are
• Position individual product around
core messages
• Reflect core messages in all content
and communications
– Web
– Social
– Email
– Print
– Display
– Broadcast
– Outdoor
71. Wouldn’t it be great if we knew what
customers thought of our businesses?
76. Key Takeaways
• Content is king
– Use snackable, sharable, and sharp
content to attract interest and action
• Context is queen
– Help your customers meet their
needs where they are, not just on
which device
• Answer the key questions
– Who, what, where/when, why and
how
77. Your social media integration strategy
• Starts with your customer
• Declares objectives
• Outlines strategies
• Defines success
measures
• And only then selects
actions