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© 2016 Tealium Inc. All rights reserved.
© 2016 Tealium Inc. All rights reserved. | 2
Mike Knott
Digital Strategist
Activating Your Digital Strategy
10 Use Cases of Tealium AudienceStream
© 2016 Tealium Inc. All rights reserved. | 3
 Your Customer journey
 Empathy
 Join the dots
It’s the Experience that counts…
© 2016 Tealium Inc. All rights reserved. | 4
Achieving Targeted Marketing
Relevant
Time
Content
Detail
Action
Personalised
© 2016 Tealium Inc. All rights reserved. | 5
Achieving targeted marketing
Rates Time MobileLocation
© 2016 Tealium Inc. All rights reserved. | 6
Creating your use case
© 2016 Tealium Inc. All rights reserved. | 7
Realising your strategy
 Build a solid foundation with your
data layer
 Build up your use cases over time
 Analyse
 Continuous evolution
© 2016 Tealium Inc. All rights reserved. | 8
Which data do
we need?
Which
channels / vendors
will we use?
Which
Business KPIs
will this satisfy?
What is the
engagement
type?
Call to Action
Promotion
Loyalty
Relationship
Retention
Seasonal Transactional
Acquisition
Email
Address
Order Info
Customer ID
Profile InfoPurchase
History
Behavioural
Data
Email
Social
Web
Display
Push
SMS
Mobile
Print
Affinity
Click-through
rates
Purchase
rates
Revenue
AOV
zWeb traffic
Segmentation
Customer
Service
Cancellation
Rate
Defining your use case
© 2016 Tealium Inc. All rights reserved. | 9
10 Uses Cases of Tealium AudienceStream
Unified & Optimised
Ad Spend
Multi-channel
Abandonment
Retargeting
Site
Personalisation CRM Enrichment Omnichannel
Enrichment
Message Timing Engagement
& Propensity
Progressive
Profiling
Vendor Testing Mobile / IoT
© 2016 Tealium Inc. All rights reserved. | 10
5 Uses Cases we have deployed today
Site
Personalisation
Message Timing
Progressive
Profiling
Mobile / IoT
Engagement
& Propensity
© 2016 Tealium Inc. All rights reserved. | 11
Message Timing
© 2016 Tealium Inc. All rights reserved. | 12
Site Personalisation
© 2016 Tealium Inc. All rights reserved. | 13
Progressive Profiling
© 2016 Tealium Inc. All rights reserved. | 14
Engagement & Propensity
© 2016 Tealium Inc. All rights reserved. | 15
Mobile IoT
© 2016 Tealium Inc. All rights reserved.
Thank you!
© 2016 Tealium Inc. All rights reserved.

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DVEU16: Activating Your Digital Strategy

  • 1. © 2016 Tealium Inc. All rights reserved.
  • 2. © 2016 Tealium Inc. All rights reserved. | 2 Mike Knott Digital Strategist Activating Your Digital Strategy 10 Use Cases of Tealium AudienceStream
  • 3. © 2016 Tealium Inc. All rights reserved. | 3  Your Customer journey  Empathy  Join the dots It’s the Experience that counts…
  • 4. © 2016 Tealium Inc. All rights reserved. | 4 Achieving Targeted Marketing Relevant Time Content Detail Action Personalised
  • 5. © 2016 Tealium Inc. All rights reserved. | 5 Achieving targeted marketing Rates Time MobileLocation
  • 6. © 2016 Tealium Inc. All rights reserved. | 6 Creating your use case
  • 7. © 2016 Tealium Inc. All rights reserved. | 7 Realising your strategy  Build a solid foundation with your data layer  Build up your use cases over time  Analyse  Continuous evolution
  • 8. © 2016 Tealium Inc. All rights reserved. | 8 Which data do we need? Which channels / vendors will we use? Which Business KPIs will this satisfy? What is the engagement type? Call to Action Promotion Loyalty Relationship Retention Seasonal Transactional Acquisition Email Address Order Info Customer ID Profile InfoPurchase History Behavioural Data Email Social Web Display Push SMS Mobile Print Affinity Click-through rates Purchase rates Revenue AOV zWeb traffic Segmentation Customer Service Cancellation Rate Defining your use case
  • 9. © 2016 Tealium Inc. All rights reserved. | 9 10 Uses Cases of Tealium AudienceStream Unified & Optimised Ad Spend Multi-channel Abandonment Retargeting Site Personalisation CRM Enrichment Omnichannel Enrichment Message Timing Engagement & Propensity Progressive Profiling Vendor Testing Mobile / IoT
  • 10. © 2016 Tealium Inc. All rights reserved. | 10 5 Uses Cases we have deployed today Site Personalisation Message Timing Progressive Profiling Mobile / IoT Engagement & Propensity
  • 11. © 2016 Tealium Inc. All rights reserved. | 11 Message Timing
  • 12. © 2016 Tealium Inc. All rights reserved. | 12 Site Personalisation
  • 13. © 2016 Tealium Inc. All rights reserved. | 13 Progressive Profiling
  • 14. © 2016 Tealium Inc. All rights reserved. | 14 Engagement & Propensity
  • 15. © 2016 Tealium Inc. All rights reserved. | 15 Mobile IoT
  • 16. © 2016 Tealium Inc. All rights reserved. Thank you!
  • 17. © 2016 Tealium Inc. All rights reserved.