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DVEU16: Activating Your Digital Strategy
1.
© 2016 Tealium
Inc. All rights reserved.
2.
© 2016 Tealium
Inc. All rights reserved. | 2 Mike Knott Digital Strategist Activating Your Digital Strategy 10 Use Cases of Tealium AudienceStream
3.
© 2016 Tealium
Inc. All rights reserved. | 3 Your Customer journey Empathy Join the dots It’s the Experience that counts…
4.
© 2016 Tealium
Inc. All rights reserved. | 4 Achieving Targeted Marketing Relevant Time Content Detail Action Personalised
5.
© 2016 Tealium
Inc. All rights reserved. | 5 Achieving targeted marketing Rates Time MobileLocation
6.
© 2016 Tealium
Inc. All rights reserved. | 6 Creating your use case
7.
© 2016 Tealium
Inc. All rights reserved. | 7 Realising your strategy Build a solid foundation with your data layer Build up your use cases over time Analyse Continuous evolution
8.
© 2016 Tealium
Inc. All rights reserved. | 8 Which data do we need? Which channels / vendors will we use? Which Business KPIs will this satisfy? What is the engagement type? Call to Action Promotion Loyalty Relationship Retention Seasonal Transactional Acquisition Email Address Order Info Customer ID Profile InfoPurchase History Behavioural Data Email Social Web Display Push SMS Mobile Print Affinity Click-through rates Purchase rates Revenue AOV zWeb traffic Segmentation Customer Service Cancellation Rate Defining your use case
9.
© 2016 Tealium
Inc. All rights reserved. | 9 10 Uses Cases of Tealium AudienceStream Unified & Optimised Ad Spend Multi-channel Abandonment Retargeting Site Personalisation CRM Enrichment Omnichannel Enrichment Message Timing Engagement & Propensity Progressive Profiling Vendor Testing Mobile / IoT
10.
© 2016 Tealium
Inc. All rights reserved. | 10 5 Uses Cases we have deployed today Site Personalisation Message Timing Progressive Profiling Mobile / IoT Engagement & Propensity
11.
© 2016 Tealium
Inc. All rights reserved. | 11 Message Timing
12.
© 2016 Tealium
Inc. All rights reserved. | 12 Site Personalisation
13.
© 2016 Tealium
Inc. All rights reserved. | 13 Progressive Profiling
14.
© 2016 Tealium
Inc. All rights reserved. | 14 Engagement & Propensity
15.
© 2016 Tealium
Inc. All rights reserved. | 15 Mobile IoT
16.
© 2016 Tealium
Inc. All rights reserved. Thank you!
17.
© 2016 Tealium
Inc. All rights reserved.
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